BUYER BEWARE!
This company has very poor communication. I ordered a bed frame. I received a confirmation saying my order was "processing". No other communication. I followed up with an email and was told my bed frame would ship in 30-35 days. 35 days passed. I wrote and was told it would be another 30 days. They did not address me correctly in the email indicating to me that their first language is unlikely english or it is a bot. I have requested a refund, with no response and filed a claim with my credit card company.
Reply from Soka Home
Dear Susan,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the delay in your bed frame order and the communication issues. We fully understand how disappointing this experience has been for you.
Please rest assured that your refund has been processed. Depending on your bank or card issuer, it may take several business days for the refund to appear in your account or credit card statement. We kindly ask you to keep an eye out for it.
We sincerely appreciate your patience and understanding. We are committed to improving our communication processes to ensure all customers receive a smoother service experience.
Sincerely,
SOKA HOME Customer Service Team