Dainora

Thank you for your feedback on Trustpilot.
We appreciate you including the order number in your review, as this allows us to locate your email and assist you more efficiently.
I will contact you via email to help you further with your request. We hope to improve your experience, and we would be grateful if you would consider updating your review once the matter has been resolved.
Thank you, and have a great day.

Dear,

Thank you for your feedback. We are very sorry to hear that you received a faulty picture frame and that you have not yet received a response. This is certainly not the experience we want our customers to have.

We would very much like to look into your case and help you with a replacement or a refund. To do so, we kindly ask you to verify your order number so we can locate your case correctly.

Please contact us directly at Customer service [email protected], and include your order number in your message. This will allow us to assist you as quickly as possible.

Thank you for bringing this to our attention. We hope to resolve this for you soon.

Have a nice day!

Hi Dainora,

​I am so sorry your preorder delivery was not received as expected!

Even though this is provided as an estimated timeframe on our website, I completely understand the frustration. My apologies again.

I can see your curtains are with Evri making there way to you!

I will contact you shortly with further details.

- Colin 🙂