Awful standard of service
Awful standard of service. Vehicle recalled for component replacement, appointment date booked only to find on arrival that part was not in stock. Clearly no coordination between parts and service depts resulting in a wasted journey. Second appointment made and part eventually fitted, car handed back only to find that where interior section had been dismantled it had not been reassembled with internal wiring open and cover component left on back seat. Clearly no one had checked the vehicle before handing it over.
Reply from Marshall Motor Group
Good morning. We are disappointed to read about your review for Marshall. I would be most grateful if you could email your details and the Marshall brand and location this is regarding to reviews@marshall.co.uk referencing this review so we can investigate and get in touch. We look forward to hearing from you. Thank you. Kind regards, Anna, Marshall Motor Group.
