RA

I had a very positive experience with this agency in obtaining my Umrah visa. The process was handled efficiently, with clear and prompt communication throughout. Faisal Javed was particularly helpful and professional. I would happily recommend this agency for their reliable service.

We are extremely disappointed with our experience hosting our wedding at this venue in East Kilbride, Glasgow. Unfortunately, multiple serious issues on the day significantly affected what should have been one of the most important days of our lives.

We have since made formal complaints and follow-up emails, all of which have been ignored. The lack of accountability and communication only compounds an already upsetting experience.

We would strongly advise anyone considering this venue for a wedding or event to think very carefully, as the service provided did not match what was promised.

I posted this two months ago on here:

“I received one of my items damaged and reported it with photos. Despite multiple follow-ups and confirming I wanted a refund, I’ve had no resolution or refund for more than 3 months. Extremely poor communication and disappointing customer service, I wouldn’t recommend ordering from this retailer at all!”

Debenhams replied on 29 October 2025 with:

“Hi RA

Thank you for taking the time to leave a review regarding your recent experience. We appreciate all feedback to help improve our service.

I will need a few more details from you to get this looked into. Please could you reply to the message you will have received off Trustpilot requesting more information. We will require your order number and email address linked to your order.


Regards,
Bethani”

I have replied to their message on the same day and to date, they have not responded. Absolutely a terrible customer service! They never respond and sort out the issue! I am going to take it up with my legal counsel.

I received one of my items damaged and reported it with photos. Despite multiple follow-ups and confirming I wanted a refund, I’ve had no resolution or refund for more than 3 months. Extremely poor communication and disappointing customer service, I wouldn’t recommend ordering from this retailer at all!

Just passed my practical driving test! Fully recommend my amazing instructor Stephanie Ritchie (Glasgow). She provided me with a great driving experience and supported me throughout.