MR

MR ROB PORTEOUS

United Kingdom

Reviews

Review of Thelightingcentre

Review of Bella+Duke

Rated 5 out of 5 stars

An excellent company recommended to me by my holistic vet.

I have been feeding my two young terriers Bella & Duke for the past 2 years since bringing them home at 9 weeks old and they are absolutely thriving on it. There is so much choice that I can easily rotate meats to give them a very varied diet. I have never raw fed a dog before, so was a little unsure, but B&D make it all really easy with properly balanced meals that all I need to do is to defrost. I particularly appreciate their free veterinary advice, which I have used several times whenever I have had concerns about whether to arrange a visit to my vet or not. An excellent company recommended to me by my holistic vet before I brought my new puppies home.

October 31, 2024

Reply from Bella+Duke

Good Morning Rob,

Thank you so much for sharing your wonderful experience with us. We are delighted to hear that your young terriers are thriving on Bella & Duke and enjoying the variety of proteins available. We understand that starting a raw diet can feel uncertain at first, so it's fantastic to know that our pre-balanced meals have made it a seamless transition for you.

We’re also pleased that our free veterinary advice has been helpful whenever you’ve needed guidance. It’s always an honour to be recommended by trusted holistic professionals, and we’re grateful to have the opportunity to support your dogs’ health and happiness.

Thank you again for your kind words and for choosing Bella & Duke for your terriers' nutrition.

Warm regards,
Bella & Duke

Review of ArrowXL by JP Home

Rated 1 out of 5 stars

Appalling

Appalling, bullying customer service from one of the delivery men, Scott, who had a very aggressive attitude with no due cause. I have sent an email of complaint with all the information about what happened.

June 25, 2024

Reply from ArrowXL by JP Home

We are very sorry to hear about your experience. We take customer service seriously and are committed to providing a positive experience for all our customers. We will investigate your complaint and take appropriate action.