AVOID AVOID AVOID
Faulty item received and "customer service" then made a mistake in how they planned to handle the refund. They then refused to accept my faulty item instead advising me to donate it to a charity shop with me £70 out of pocket.
Avoid this company if you want to be able to get your money back
July 23, 2024
Unprompted review
Reply from John Henric
Hi Tom,
Thank you for your review, and I'm sorry to hear about your experience. We take all feedback seriously and aim to handle every situation with care.
After reviewing your case, I can confirm that it was processed according to our guidelines. However, I understand that the outcome wasn’t what you were hoping for, and I apologize if our communication left you feeling dissatisfied.
Regards,
John Henric Team.