I have purchased 4 of their swimming…
I have purchased 4 of their swimming pool cleaners over the years because all others have failed or their mechanisms jammed. This unit has only one moving part which is easily unblocked. The reason the units have been replaced is because of the chlorinated water softening the rubber foot after a couple of years. When I pointed this out to the company they arranged to post me a spare rubber foot and sent me a spare parts list which makes the good value purchase even better. The response to my enquiries has been immediate and helpful.
Reply from vidaXL
Hi Winston,
Thank you very much for sharing your detailed feedback! We’re delighted to hear that our swimming pool cleaners have continued to meet your expectations over the years. It’s great to know that the design and simplicity of the unit have made maintenance easier, and that our spare parts and support have added extra value to your purchase.
We truly appreciate your loyalty and your kind words about our customer service. Your feedback motivates us to keep improving and providing reliable products and assistance.
Kind regards,
Catalin
vidaXL