Be careful about the hidden fee in the…
Be careful about the hidden fee in the monthly payment!
italkBB is well known about their cheap plans. They use them to attract the new customers. But be careful to check closely the contract.
My current subscription is CA 8.99 Unlimited Canada Plan No Contract. But I am paying $13.41 every month. When I went to check with the customer service, they mentioned about $2.88 monthly payment for account management, paying their supplier. My question is if this is monthly requirement, why is it included in the monthly plan. This sounds dishonest!
Reply from iTalkBB Canada Inc.
Hi Lynda Wu, thank you for sharing your feedback. We understand your concerns and appreciate the opportunity to address them.
The $2.88 fee you mentioned is a standard regulatory/compliance charge, which covers several essential services, including porting costs, E911 charges, system access fees, HST paid to service and equipment providers, Do Not Call costs, DID costs, and other related regulatory fees. These charges are collected by iTalkBB and paid over to the relevant government departments.
This fee is clearly highlighted in the application process and is also available for review on our website, ensuring transparency from the start. We aim to provide a simple and inclusive pricing structure by charging a low flat rate for these fees, unlike many other telecom providers who itemize these charges separately.
We value your business and are committed to providing you with high-quality service. If you have any further questions, please don't hesitate to contact us at [email protected].
Thank you for your understanding.