NA

naya

United States

Reviews

Review of Soka Home

Rated 1 out of 5 stars

horrible customer service

horrible customer service. won’t give me a $4000 refund!!!!!! after collecting the sofa

March 5, 2025
Unprompted review

Reply from Soka Home

Dear naya,

We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how upsetting this situation has been for you.

Please know that due to the high volume of orders we process daily, all requests are handled in order. However, your case was marked as a priority from the beginning, and the refund was processed on our end. The actual time it takes for the funds to appear in your account depends on your bank’s processing time, which may cause a slight delay.

We truly appreciate your patience and trust that you have already received the refund. If you have any further concerns, please don’t hesitate to reach out—we’re here to help.

Best regards,
AVA
SOKA HOME

Review of Soka Home

Rated 1 out of 5 stars

i purchased a beige domus leather…

i purchased a beige domus leather sectional set on 1/20/2025. it was delivered february 5th and i called the same exact day to process a return because i was completely unsatisfied with the color, comfort, and size.

after many calls and emails, they finally agreed to a refund minus shipping to their new jersey warehouse and a 5% restocking fee.

they picked the sofa up 2/19/25 and have been refusing to give me my funds back. they are absolutely fradulent. they keep giving me the run around saying there are account limitations.

please please don’t buy from here.

February 5, 2025
Unprompted review

Reply from Soka Home

Dear naya,

We sincerely apologize for the frustration and inconvenience this situation has caused you. We completely understand your concerns and regret any distress this process may have caused.

Please know that due to the high volume of orders we process daily, all requests are handled in order. However, your case was marked as a priority from the beginning, and the refund was processed on our end. The actual time it takes for the funds to appear in your account depends on your bank’s processing time, which may cause a slight delay.

Once again, we deeply regret any inconvenience and appreciate your understanding. If you have any further questions, please don’t hesitate to reach out.

Best regards,
AVA
SOKA HOME