Lonalyn Benedicto

U.A.E.

Reviews

Review of Popsy

Rated 1 out of 5 stars

VERY SLOW ACTION ..

VERY SLOW ACTION ...
... Popsy giving good discount in the Advertised to attract buyers for their items however at the end of the order you will be disspointed.. !!! When your reaching out with them your concern about the order or the item you received they will give you some instructions to do ,forms to fill up ,and when you do it all they will still not make any resolutions on that and make you keep waiting.. so bad .until now my complain and issues I'm raising to them still not solve from they're side .. I feel so regret why I ordered from them. !!! I am so dissapointed, Your apologies and sorry will not be the solution... DO AN ACTION for our INCONVENIENCE... !!!!

March 26, 2025
Unprompted review

Reply from Popsy

Dear Lonalyn,

We sincerely apologize for the frustration and inconvenience you've experienced. This is not the level of service we aim to provide, and we deeply regret that your concerns have not yet been resolved.

Please know that we take your feedback seriously. We understand how disappointing it is to go through a long process without a clear solution, and we truly value your time and patience. We’re committed to making this right.

Kindly share your order number by email, and we will prioritize your case immediately. Your satisfaction is very important to us, and we appreciate the opportunity to resolve this for you.

Thank you for bringing this to our attention.

Sincerely,
Popsy Support Team

Review of Popsy

Rated 1 out of 5 stars

BAD EXPERIENCE

BAD EXPERIENCE, IT TAKES A WEEK TO RECEIVED THE PHONE I ORDERED. WE HAVE TO PAY FOR COSTOM AS WE WERE NOT EVEN INFORMED WHEN MAKE AN ORDER,AND IM SO DISSAPOINTED WITH THE ITEM, ITS NOT GOOD AND NOT AS SAME AS THEY DO AVERTISED FOR THE PHONE, USELESS PHONE AND NOT EVEN LOOK NEW AS SECOND HAND , HAS SCRATCHES AND BATTERY EASY TO HEAT , . AS I REQUESTED TO RETURN AND REFUND MY ITEM ,THEY REALLY TAKE TOO MUCH TIME TO
DO AN ACTIONS.

March 24, 2025
Unprompted review

Reply from Popsy

Dear,

Thank you for reaching out, and we sincerely apologize for the experience you've had with your order. We understand your frustration, and we would like to address your concerns.

Regarding the delivery, our estimated delivery time is between 3 and 7 days, depending on the customer's address. We apologize if this was not clearly communicated at the time of your order.

As for the customs fees, the shipping costs are free of charge. If any additional fees were applied, please provide us with the invoice, and we will be happy to refund those charges.

Regarding the condition of the item, we offer devices in various conditions such as excellent, good, and fair. It seems there may have been some misunderstanding about the condition of the item you received. However, you are still eligible for a return, and we would be happy to assist you further in that process. Please complete the return form and reach out to us via email with your order ID for more details.

Once again, we apologize for the inconvenience and appreciate your understanding. We look forward to resolving this matter promptly.

Best regards,