Babydoll does not look like website pictures. Scary features and no fair return options
I am extremely dissappointed with this product. I spent hours carefully choosing a doll for my 6 year old's birthday. When the doll arrived, it looked nothing like the picture on the website. This doll looks scary, it's eyes are different sizes, one side of the face is droopy. The website claims "100% customer satisfaction". When I reached out to begin a return (for full refund) I was offered 10% off, then 20%, then 25% and most recently 30%. They also gave an address in China where I could sent the doll to receive a full refund, however the cost of shipping would be equal to the price I paid for the doll...$136, which does not make any sense. This is an unreasonable and unfair burden to place on a customer who received a product that was not as described. I will be reporting to the Federal Trade Commision and the Better Business Burearu to warn other customer's about this company and it's products.
Reply from Reborndollsshop
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.