Ordered a bed back in August
Ordered a bed back in August. Got no communication on arrival. They keep saying its on it way. Asked for refund in November of this year. they said it was approved and still have not recovered refund. It is now close to January. no reply from them like they fell of the face of the earth. They love taking your money and not give anything back. Now i am in the process of getting a lawyer. Bad customer service.
Like I said the refund has been going on for at least a month. Still haven't received it. They will respond to this saying they have but reality it has not
Reply from Soka Home
Dear Robbie,
Thank you for sharing your experience, and we sincerely apologize for the frustration this situation has caused you.
We have carefully reviewed your order and would like to clarify that the refund has already been successfully processed and issued to your original payment method. Depending on your bank or credit card provider, it may take several business days for the funds to appear on your statement. We kindly ask you to check your bank or card activity during this period.
That said, we fully acknowledge that our communication during this process did not meet your expectations, and for that, we are truly sorry. Delays in updates and lack of timely responses are not the experience we aim to provide, and we understand how disappointing that must have been—especially after waiting for so long.
Your feedback has been shared internally so we can improve our service and prevent this from happening again. If you have any further questions regarding the refund or need additional confirmation, please feel free to reach out, and we will make it a priority to assist you.
Again, we sincerely apologize for the inconvenience and appreciate your patience.
Kind regards,
SOKA HOME Customer Support Team