Never again
I have ordered shirts from this company before. They pull orders from different vendors around the world. They do not custom make anything, it takes nearly a month to receive any of their shirts. I just received my last shirt I will order from this company. It arrived with a clear defect and obvious misspelling. I immediately tried to contact "customer service ". After several attempts, some bot finally reached out to me. After another week, and after not hearing back from a "representative " who was checking with the warehouse on a possible misspelling, they claim that it was designed that way. I sent them pics of the obvious misspelled word, and they still insisted on it not being misspelled. After several days of back and forth, I was offered a
20% discount, but never a full refund. Finally, after a month, they decide I could receive a full refund after they inspect it and after I pay for shipping. Who does that?! Complete joke of a company with no customer service. Do not waste your time or money. I wish I could add a photo to this review. I am a real person, not a bot.
Reply from Royaura
Hi there,
Thank you for taking the time to share your experience. We’re truly sorry that this order did not meet your expectations and that the resolution process felt frustrating. That is not the experience we want our customers to have.
To clarify, Royaura works with multiple manufacturing partners to offer a wide range of designs, and delivery times may vary depending on production and destination. That said, we take product quality concerns — including printing or design issues — very seriously.
We regret that this situation required extended communication. Our standard policy is to review reported defects carefully so we can take responsibility where appropriate and prevent similar issues in the future. We understand that the process did not feel satisfactory in this case, and we sincerely apologize for that.
We would still like the opportunity to resolve this properly. If you are open to it, please contact our senior support team directly at support@royaura.com
, referencing your order number, so we can review this again and provide a clear resolution.
Your feedback is important to us and has been shared internally to help improve both our product checks and customer support experience.