Beware if you need them
We have been Dyson customers for a while (Vacuum Cleaner, Hair Dryer and more) and I recently bought the lightcycle.
First time a product didn't work well. However, since then the customer service and help or rather lack of it has been eye opening and extremely disappointing. The Chat simply stoppped replying and I needed to start over, hotline never available with a waiting time of under 60min in 10 attempts - they don't want to talk to you. Contacted the store in Cologne to faciliate a return - could not help either.
I returned the product and now waiting for my money and again nobody answering or communicating. We will not purchase another Dyson product in the foreseeable future.
January 5, 2026
Unprompted review