I cancelled my subscription an hour…
I cancelled my subscription an hour after I bought it BUT I was charged the full price even though I never used it. Now support is asking for screen shots for 7 days from my account. I have multi e-mails from , I am sure a computer, asking for these screenshots that I can't provide because there is no account ! BUT I still am CHARGED the full price for a cancelled subscription of one hour! Be very careful.
Reply from Dressly
Dear Carol,
Thank you for mentioning this as its important to know how it impacts our users. We sincerely apologize for any inconvenience you encountered while canceling your subscription. We understand your concern regarding the charge, and we want to assure you that payments are only processed for active subscriptions. The screenshots request was intended for accounts with completed activity, and we apologize for the confusion in your case.
We truly appreciate your feedback—it helps us improve our process and communication to prevent similar issues in the future. Our team would like to investigate this one more time. Would you mind reaching out to us at [email protected]?
With appreciation,
The Dressly Team