Instant Checkmate Bewertungen 442

Antwort von Instant Checkmate

Vor 3 Tagen

Hi there,

Thank you for taking the time to share your feedback.

We strive to keep our reports as current and comprehensive as possible, but there are times when data may not be fully accurate or complete due to the nature of public records and limitations of our data sources. Due to the nature of public record information, source data is sometimes reported or entered inaccurately, processed poorly or incorrectly, and is generally not free from defect. The Background Information Services are not the source of data, nor are they a comprehensive compilation of the data. We encourage you to use our reports as a starting point for your own due diligence and recommend that any data be independently verified before relying on it.

Regarding emails, if any email addresses are associated with the person's name in our available records, they would appear in the report at no additional cost. However, if you're looking to perform a reverse email search (searching by an email address to find a person), that is a different type of search service.

We have requested additional details through Trustpilot to better assist you.

If you'd like immediate assistance, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

Sincerely,
InstantCheckmate Customer Support Team

Antwort von Instant Checkmate

Aktualisiert vor 3 Tagen

Thank you for sharing your feedback. We’re sorry to hear about your frustration and appreciate the opportunity to clarify how our service works.

Instant Checkmate operates on a subscription-based model. In compliance with applicable laws, all billing details—including pricing, automatic renewal terms, and cancellation information—are clearly presented during sign-up, and users are required to confirm their agreement before payment information is submitted.

Members may cancel their subscription at any time using one of the following methods:

*Online by logging into the account and selecting the cancellation option within the account settings

*By phone, either through our automated IVR system or by speaking directly with a Customer Support representative

* By Live chat

To better assist you, we’ve requested additional information through Trustpilot so we can locate your account and review the charges you mentioned.

If you’d like immediate assistance, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

Sincerely,
Instant Checkmate Customer Support Team

**UPDATED REPLY 2/9/2026**

Thank you for providing the additional information. We appreciate the opportunity to review your account and clarify what occurred.

After looking into this further, we confirmed that there were two separate services associated with your account. Only one subscription had been canceled previously. When you contacted us on February 4, 2026, the second subscription was also successfully canceled, and the charge associated with that billing was refunded. No additional charges will be processed going forward.

We understand how frustrating this situation felt and appreciate you allowing us to address it directly. If you have any further questions or need confirmation of the cancellation, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Sincerely,
Instant Checkmate Customer Support Team

Antwort von Instant Checkmate

23. Dez. 2025

Thank you for sharing your feedback, Laura.

Instant Checkmate provides access to publicly available records from third-party sources, which may include historical information. We’d like the opportunity to better understand your concerns and clarify any questions you may have.

We’ve requested your contact information through Trustpilot so we can assist you directly. You may also reach our support team at 877-564-3003 or by email at [email protected], Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (holiday hours may vary).

Antwort von Instant Checkmate

Aktualisiert am 30. Dez. 2025

Dear Sonia,

Thank you for your review and for sharing your concerns. We understand how upsetting it can be to see information that doesn’t appear accurate.

Instant Checkmate provides reports based on publicly available records obtained from a variety of sources, including federal, state, and local government records, court documents, and other legally accessible data sources. Because these records are compiled from multiple sources, they may sometimes contain outdated, incomplete, or misattributed information—particularly in cases involving common names or similar identifiers.

To better assist you and review the specific details in question, we’ve requested additional information through Trustpilot so our team can look into your report directly and address your concerns as accurately as possible.

If you prefer, you can also contact our Customer Support team at 877-564-3003 or by email at [email protected]. Our team is available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.

Sincerely,
Instant Checkmate Customer Support Team

Antwort von Instant Checkmate

15. Dez. 2025

Dear RT,

Thank you for sharing your feedback and bringing your concerns to our attention. We’re sorry to hear about your experience and would like the opportunity to better understand what occurred.

Instant Checkmate compiles information from publicly available records and commercially available data sources. Because of the nature of public records, information may be incomplete, outdated, or not appear as expected in every case. Our services are intended to be used as a research tool and a starting point for personal reference.

We’ve requested additional information through Trustpilot so we can better assist you and review your concerns in more detail. We’d appreciate the chance to look into your account directly.

If you’d like to speak with our Customer Support team, please contact us at 877-564-3003.

Sincerely,
Instant Checkmate Customer Support Team

Antwort von Instant Checkmate

Aktualisiert am 8. Dez. 2025

Dear Jules,

Thank you for your review. We're sorry to hear the information you received did not meet your expectations. We work hard to ensure the accuracy and relevance of the information we provide, but we cannot guarantee it will be 100% accurate or complete. Shared names or similar identifiers can occasionally result in mismatched data.

Public record information can also contain errors, as source data may be entered or reported inaccurately, processed incorrectly, or otherwise incomplete. Because of this, we always recommend independently verifying any information before relying on it.

We’ve requested additional details through Trustpilot so we can better assist you and take a closer look at your experience. If you need direct support in the meantime, you can reach Instant Checkmate at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.

Sincerely,
Instant Checkmate Customer Support Team

**Updated Response**

Dear Jules,

Thank you for providing the additional information. After reviewing your account and the notes from your recent call, it appears no concerns about inaccurate information were mentioned at that time. However, we understand why you reached out through your review, and we’re happy to offer clarification.

As noted previously, we do not have access to 100% accurate or fully comprehensive data. Public record information can contain inaccuracies due to how it is originally reported, entered, or maintained by the source agencies. Additionally, shared names or limited identifiers can sometimes cause unrelated information to appear in search results. Because of these inherent limitations, we always recommend independently verifying any details before relying on them.

We’ve also sent a follow-up email so you can contact us directly if you have questions about how search results are generated or if you need help understanding how to refine searches for more accurate outcomes.

If you’d prefer to speak with someone, our team is available at 877-564-3003, Monday through Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET); holiday hours may vary.

Sincerely,
Instant Checkmate Customer Support Team

Antwort von Instant Checkmate

24. Nov. 2025

Dear Shirley,
Thank you for taking the time to share your experience.

We’re happy to hear that you found the report accurate and helpful, and that the information you received felt worth the cost. It’s great to know the details you were looking for — including address and educational history — were exactly what you needed.

If you ever need assistance or have additional questions, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.

Sincerely,
Instant Checkmate Customer Support Team

Antwort von Instant Checkmate

17. Nov. 2025

Hi John,

Thank you for taking the time to share your concerns. Your feedback is greatly appreciated, and we understand how unexpected charges can be frustrating. We want to assure you that this is not the experience we strive to provide for our members.

When you enroll in any of our services, our website guides you to a registration page where you can review available membership options and select the one that best fits your needs. In accordance with applicable laws, all billing details — including pricing and automatic renewal terms — are clearly disclosed before payment is submitted, and users are required to explicitly agree to these terms before completing registration.

To clarify, Instant Checkmate does not switch customers into different plans, nor do we offer single-report purchases. All of our products are subscription-based, and no pay-per-report option is available.

Members can cancel their membership at any time by accessing their account online, contacting our phone support team, or using our online chat system.

To better review your specific situation and assist you further, we’ve requested additional information through Trustpilot so we can locate your account and address this directly.

If you’d prefer immediate help, please reach out to our Customer Care department at 877-564-3003.

Sincerely,
Instant Checkmate Customer Support Team

Antwort von Instant Checkmate

3. Nov. 2025

We apologize for any difficulty you had in finding the information you needed. While we strive to keep our reports as current and comprehensive as possible, there are times when data may be incomplete or inaccurate due to the nature of public records and the limitations of our data sources.

Please note that during the sign-up process, Instant Checkmate does not state that a person has specific records. The system simply indicates that we are searching through various public databases to locate any available information. Because these records originate from third-party and government sources, occasional inaccuracies or missing data can occur. We always encourage users to independently verify any findings before relying on them.

If you have any questions or need assistance, please contact us at 877-564-3003, Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Sincerely,
Instant Checkmate Customer Support Team

Antwort von Instant Checkmate

3. Nov. 2025

Dear Skyler,

We understand your frustration and appreciate the opportunity to address your concern. Instant Checkmate does not offer its services for free, as compiling and maintaining an accessible platform for public record information requires significant resources.

Our pricing is transparently displayed during the registration process to ensure customers understand the costs before proceeding. If you have any questions or need assistance, please reach out to us at 877-564-3003 or email us at [email protected]. We’re here to help.

Sincerely,
Instant Checkmate Customer Support Team

Antwort von Instant Checkmate

28. Juli 2025

Dear Raya,

We're sorry to hear that your experience didn’t meet your expectations. Thank you for sharing your concerns.

Instant Checkmate provides legitimate public record search services that compile information from a variety of verified sources. We understand how important trust is, and we strive to ensure clarity and transparency throughout the customer journey.

If there’s anything specific you’d like us to look into or clarify, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or via email at [email protected]. We’re here to help.

Sincerely,
Instant Checkmate Support Team

Antwort von Instant Checkmate

31. Juli 2025

Hi Vickie,

Thank you for your feedback. We’re sorry to hear that the report didn’t meet your expectations and that you had difficulty locating the information you were looking for. We understand how disappointing that can be and appreciate you taking the time to share your experience.

Instant Checkmate works with trusted data providers to compile information from public records. While we strive to make our reports as accurate and comprehensive as possible, there are times when certain records may be unavailable, outdated, or limited due to the nature of public data. Additionally, similar names or identifiers can sometimes result in mismatched or incomplete results.

To help improve accuracy, we encourage using the “Refine My Search” option after an initial lookup. Entering more specific details — such as age or location — can help better isolate the correct report.

We truly value feedback from customers like you, as it helps us continue improving our service. If there’s anything we can do to assist you further, please don’t hesitate to contact us at 877-564-3003 or email [email protected]. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
Instant Checkmate Support Team

Antwort von Instant Checkmate

17. Juni 2025

Dear Rocky,

Thank you for your review. We sincerely apologize if the billing came as a surprise—that’s certainly not the experience we aim to provide for our members.

During the registration process, users are directed to a clear and detailed page outlining all membership options. Important information such as billing terms and our automatic renewal policy is presented in compliance with applicable laws, and customers must actively agree to these terms before completing their purchase.

Instant Checkmate members can cancel at any time by logging into their account, calling us at 877-564-3003, or emailing [email protected]. If you believe the charge was made in error or would like to discuss your situation further, please don’t hesitate to reach out—we’re here to help and would be happy to take a closer look.

Sincerely,
Instant Checkmate Customer Support Team

Antwort von Instant Checkmate

16. Juni 2025

Dear Christine,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it can be when results don’t meet expectations.

Instant Checkmate compiles public records from a wide range of sources, and while we strive to ensure our reports are as accurate and up to date as possible, there can be limitations. These include outdated records, broken links from third-party data sources, or individuals with similar identifying details that may affect accuracy. This is noted in our Terms of Use.

We’re also concerned to hear that you had trouble reaching us by email. Our correct and active support contact is [email protected], and you can also reach us by phone at 877-564-3003. Our Customer Support team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

We’d be happy to assist you further, help refine your search, and address any outstanding concerns.

Sincerely,
Instant Checkmate Customer Support Team

Antwort von Instant Checkmate

5. Juni 2025

Hello Kevin,

We’re very sorry to hear about your concerns and understand how distressing this situation must be. At Instant Checkmate, we take all privacy-related matters seriously and are committed to complying with applicable laws and regulations.

We want to assist you as quickly and thoroughly as possible. To do so, we kindly ask that you contact our Customer Support team directly so we can locate your request and take appropriate action. You can reach us at 877-564-3003 or by email at [email protected]. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), excluding holidays.

Thank you again for bringing this to our attention. We hope to resolve this matter to your satisfaction as soon as possible.

Sincerely,
Instant Checkmate Customer Support Team

Antwort von Instant Checkmate

13. Mai 2025

Hello Shaylin,

Thank you for your review! We value your feedback and want to ensure we address any issues you’ve encountered.

We’re sorry to hear about your frustration. Instant Checkmate is a paid subscription service that provides access to public records, which requires account creation and payment to retrieve and display the full report details. This is clearly disclosed during the signup process to ensure transparency.

We apologize for any difficulty you had in finding the information you needed. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and limitations of our data sources. We encourage you to use our reports as a starting point for your own due diligence and hope they serve that purpose for you.

To access your account, please ensure you're logging in with the same email and password used at registration. If you're having trouble, you can click “Forgot My Password” on the login page or contact us for direct assistance.

We’ve also sent you an email with a direct link and instructions to help you access your account. If you have any additional questions or need support, please reach out to our Customer Support team at 877-564-3003 or email us at [email protected]. We’re here to help and are committed to providing you with the best possible experience. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday - Friday.

Sincerely,
Instant Checkmate Support Team

Antwort von Instant Checkmate

7. Apr. 2025

Thank you for taking the time to share your concerns. We’re genuinely sorry to hear about your experience, and we completely understand how upsetting it can be to feel like your cancellation request hasn’t been honored—especially after reaching out to support.

Based on our previous correspondence with you, we were able to locate your Instant Checkmate account and can confirm that it was successfully canceled. No additional charges have been made to that account since the cancellation date.

However, we did identify an active OmniWatch account, which is a separate service affiliated with Instant Checkmate. OmniWatch offers identity protection and credit monitoring services, and it operates under its own billing and customer support system.

We strongly recommend reaching out to OmniWatch directly at 877-892-8249 or by emailing [email protected]. Their team is available Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) and will be happy to assist in reviewing the account and resolving any issues.

We’ve also reached out to you directly via email to continue assisting you further. If you have any additional questions or need more clarification, please feel free to reply to that message.

You’re always welcome to reach our Instant Checkmate support team at 877-564-3003 or by emailing [email protected]. We’re here to help and want to make sure you feel fully supported.

Sincerely,
Instant Checkmate Support Team

Antwort von Instant Checkmate

7. Apr. 2025

Hi Liz,

Thank you for taking the time to share your feedback. We're truly sorry to hear about your father's experience, and we completely understand how upsetting unexpected charges can be—especially for seniors and those on a fixed income. Your concerns are valid, and we appreciate the opportunity to address them.

Instant Checkmate’s subscription model, including any optional features such as downloadable reports, is designed to be transparent. All key terms—like recurring billing details, renewal frequency, and plan options—are clearly displayed during the sign-up process in accordance with consumer protection laws. Customers are required to agree to these terms before completing a purchase, and confirmation emails are sent to outline subscription details.

That said, we never want anyone—especially older adults navigating online services—to feel confused or unsupported. We're truly sorry if your experience left you feeling this way.

We’ve attempted to locate the account based on the information in your review but were unable to do so. We have also reached out to you directly via email to request a few additional details so we can fully investigate and assist you further. We hope to hear back soon so we can help resolve this matter.

If you’d prefer to speak with someone directly, our customer care team is here to help at 877-564-3003 or by email at [email protected]. Our hours are Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) (holiday hours may vary).

Thank you again for your feedback—we truly want to ensure your concerns are addressed with care.

Sincerely,
Instant Checkmate Support Team

Antwort von Instant Checkmate

Aktualisiert am 11. Apr. 2025

Thank you again for sharing your concerns. We understand how frustrating it can be to see your personal information appear online—especially when you're unsure where it originated. Please know that we take your privacy seriously and are committed to helping you resolve this as smoothly as possible.

After reviewing your recent email and all related correspondence, we were able to locate and remove both reports in accordance with your request. You should no longer see your information available on our site.

We suggest clearing the cache on the device you used for the search to ensure the link is removed from your device. If your information still appears after clearing the cache, please contact our support team with a screenshot and the URL of the specific details you’d like removed so we can take another look.

If you need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or email us at [email protected]. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

We appreciate your feedback and the opportunity to assist.