KilgourMD Bewertungen 180

Extremely quick and very responsive answers. I really appreciate this in a world where I often feel like I’m dealing with AI.

I think that Kilgour is already a great company with a great product. The customer service reps always respond quickly and kindly. I have seen results from using their products after a few months! I highly recommend Kilgour to anyone looking for a solution to their hair loss and who also want to have a company who is always there to help them along the way!

Great customer service . Just started using the product. Looking forward to positive results .

Both times I had to contact customer service, once to get a discount that didn't apply and once to initiate a refund it was very seamless, quick and easy to get a resolution.

The product worked for me! My shedding significantly reduced and new growth was over an inch at three months in. However, the fragrance in the new (early 2026) formulation is awful and lingering. I hope they remove the smell... it's intolerable. The product still gets a 5 for it's intended purpose!

The serum has not worked yet but my experience with the customer service team was wonderful. Prompt, kind and helpful response. I'm believing the product will be great based on the high quality service.

They stand by their promise of a money back guarantee no questions asked.

I ordered the product and then left the country for a bit and moved so didn’t start using it. I got an email that my next shipment was coming and a $330 charge for a multiple month supply. I wrote and asked to cancel the shipment and refund the charge. It was done without any hassle and promptly. I’m excited to start using the product now.

I contacted Kilgour because I was having unexpected reactions to using the serum. To date, I was not seeing new hair growth, but I realize it can take a while. However, I had developed itchinessI wanted to know if my experience was typical. The support team was compassionate and understanding and indicated it was not typical, and recommended that I should talk about my concerns with my physician.

The hair improvement results are very hood but the added fragrance is strong & a disappointment- would give a 5 star if had no fragrance added

I ordered three bottles of both serums in full faith that they would help my thinning hair issue. When I received them I opened one bottle just to take a peak and see what it looked like and how it smells. I found the scent to be overpowering in a negative way and it actually triggered a migraine. It smelled to me something like the perfume "poison", which may be attractive to some people. I immediately contacted the company explaining my situation and much to my surprise I received a very quick response and immediate refund. They did not ask me to return the product, which was another surprise.

I am truly appreciative of the very kind, positive and professional service I received! Camia, in Customer Support was able to resolve my inquiry in one email and had a genuine desire for a positive outcome. I was very hypersensitive to the fragrance of the product so unfortunately was not able to keep it. The company was kind enough to refund me right away with no issues. The whole experience was very positive and I would absolutely try the product in the future should they offer a fragrance free version.

Really excellent response to my concern about the smell of the products. It's lovely and pronounced. My husband didn't care for it. I was refunded promptly. Very impressive. I would've liked to try the products!

I messaged customer service to let them know there had been a small leak of the conditioner during shipping, it was purely for their information. The customer service rep was concerned about lost product and appreciative of my suggestion that they tape the lids for future shipments. Very pleasant exchange.

KilgourMD has great customer service. They reply quickly and the fixed my issue easily. I like the products and good customer service makes the company great all around.

Went above and beyond expectations. Very responsive to customer needs. A great experience and a wonderful company to do business with. Thank you!

I highly recommend KilgourMD for their exceptional customer service! I reached out to their customer support center with questions about their products and to see if I was a good candidate for their treatment plan as I am already taking treatments with my Doctor. Tammy, my KilgourMD representative, listened to all of my questions, provided excellent feedback and was very kind, helpful, understanding, and empathic. KilgourMD provided exceptional customer service to me and I am very grateful for their guidance and their kindness. They offer exceptional products to their clients and they stand behind their products, which gives me peace of mind. I pray for God to continue to bless KilgourMD so they can continue to bless others with their products and their guidance with scalp and hair health restoration. My heartfelt thanks and appreciation to KilgourMD and their superior team!

KilgourMD team!
I’ve been using your product for months now and I* LOVED* them. But with my most recent purchase I recieved of both the treatment and prevention serum in Feb of 2026 I was so discouraged to see you added what can only be explained as an extremely strong and overpowering perfume scent. One of the things I loved most about your product apart from the soothing, healing, and growth results was the fact that it didn’t smell like a perfume shop, it didn’t have an added perfume that irritated my scalp and gave me headaches or caused additional itching.
So yes, to say I was discouraged by this change is an understatement. I started to panic a bit quite frankly because kilgour had been a huge life saver in my hair loss journey. And now the scent is so over powering and irritating that I may have to begin searching for a new product.
I know I’m not the only one who feels this way, as in researching why and if there was a formula change…. I saw hundreds of complaints about the overpowering smell.

I understand a formula change was needed to help the ladies and men who had silver/grey hair who were having some miss coloration issues…. But I am however lost on why this formula change requires a perfume/fragrance to be added? I feel like to appease one group of your clientele you did so at the expense of the other half of your clientele and then added to boot something that is well known in the hair loss world as a no no- Fragrance!

As someone who is a loyal customer and would like to remain so, might I offer up a suggestion to the powers that be?
Couldn’t Kilgour give its customers options? Have the OG version unscented and not reformulated for the non silver/grey crowd, and then a second option let’s call it the silver fox option that is this new and current updated silver hair color friendly option!?

But please I beg of you, even if that can’t be done, and the new formula remains can you please offer a fragrance free option for the hundreds of people like me who have sensitivities and allergies to fragrances. One of the number one rules in hair loss I have found is that perfumes and fragrances can lead to irritation of the scalp which can and most often time does make hair loss worse. Which is why this change of added fragrance really just does not ring true to what your company claims its goals to be.
Please please please consider a fragrance free option if nothing else! I promise you that this three star rating will go right back up to five star rating as it has been for months now if your company comes through and actually hears us and our concerns. This is not even about a refund or the money in general. This is about the panic of not knowing what other product to use anymore that will actually help if I can’t use this one anymore. Please consider!

Sincerely,
A really bummed, discouraged, and scent sensitive hair loss struggler!

Thank you. I was treated professionally and with respect and understanding. I appreciate protocol and the remedy that was sought and transpired.

I ordered the shampoo and conditioner. There was residue on the bottles, something had leaked. I just wanted to provide feedback and suggest sealing the bottles to prevent leakage. Replacements were immediately shipped.