Starbucks UK Bewertungen 538

After being a customer for over 20 years in North America and the UK especially when the price of a cup of coffee has now in some cases got to £5-6 in London, but closing toilets an hour and half before the shop closes, very hard to get electrical sockets that work, and as for the staff some are great, some can go work elsewhere if you continue to want repeat business from me!

Drive through, completely unable to read the text because the print was so small and so far from where we were sitting in the car. I ordered something which I thought was the chicken wrap but it turned out to have bacon in it so I couldn’t eat it it had to be discarded. Really frustrated and such a waste of money I won’t go there again because I don’t know what I’m buying.

It was like walking into a refrigator, and it remained cold throughout, i ordered tea, and someone came to clear my table, and took my tea also. She must have felt it was still hot.

Disorganised. Half served us food and drinks then served drive through.
Ate our sandwich and had to ask for one of the drinks. Also cinnamon swirl looked good but very dry no creamy stuff on top either. Poor and expensive for what we got.
Woman serving could have said something but was hard work and miserable 😕 hope she washed her hands after the smoke she had outside too.

2.20pm

I’ve just left Starbucks A64 York a negative experience review, apathetic staff and dirty tables. That was before I used the loo 😱 only one toilet plus accessible toilet. Looked like someone had peed down the side of the loo and left a puddle, not flushed, two empty loo rolls. I’m right off Starbucks, won’t be using them again 🤮

Ordered venti latte with hazelnut syrup. Paid £6.20 (!).
Instead of 650ml of drink (590ml latte + 60ml 4 pumps of syrup) I got 469ml (including cup). That’s nearly a whole short drink missing! Their greed is beyond comprehension!

I was in Starbucks st Enoch centre ‘Glasgow’ I had the pleasure of being served by a young boy JAY !!! He was the most lovely well mannered helpful worker. I have come across in a long time. I saw him help a few other customers with babies etc to a table. Carrying their coffee over.
Jay Thankyou again son. I want your bosses to recognise you & to see what a fantastic employee they have ⭐️⭐️⭐️⭐️⭐️

Keighley store. Waited 15 mins to be served whilst all 3 staff members either served at the drive through or the Deliveroo type folk. We were totally ignored. Left the store and went through the drive through. All elements of our order were wrong, ie latte instead of mocha, wrong hot chocolate. Did not have the time to complain or get it changed. Utter waste of time.

Poor customer service in Keighley and tables were dirty!

Cost me around £70 for 2 coffees over a 2 hours 20 minutes period. Parking regs were clearly marked I agree but I’ll be in no rush to go back again.

I’ve used Starbucks almost daily for years. I spend a lot of time on the road across the country, usually using the drive-thru, but I’ll also drink in if I need to take a call or work for a short while. At weekends, my wife and I often stop for a morning coffee with the kids too.

Unfortunately, it’s now become far too expensive. Yesterday I was charged £4.20 for a small Americano in Bridgwater of all places – not exactly a major city. If my wife and I both have a drink, we’re now looking at over £11 for two coffees, which just feels excessive.

Like others at my workplace have already suggested, McDonald’s and Greggs will now be the go-to. I can still get free drinks through loyalty schemes at literally less than half the price.

Starbucks, you got away with the previous 50p increase, but this latest one has pushed it too far. You’ve just lost a long-standing, regular customer.

Swindon Barnfield. Surely the whole point of ordering via the mobile app is so you can speed things up? 16 mins from ordering to receiving (10 mins waiting in store). Tepid lattes by then as they had been made but the toastie forgotten about. No apparent ownership of each order. No apologies.

£6.20 for a large coffee which actually fits in a £5.10 small cup
Coffee Luke warm
Can't pay cash only take card payment
Staff smoking I front of building
Expensive coffee served in a paper cup
Understand now why every time I see a Starbucks it's empty!
Was staying in the hotel opposite should have been a daily visitor for the week but got a better experience with a different company down the road at a cheaper cup

Starbucks - Northwich. First of all, small cappucino and hot chocolate over 4 pounds each. Really? Secondly, drinks took 15 minutes and were just left to languish on the counter in takeaway cups, no calling of a name (no name even taken) or explanation that they had run out of small cups. For that price and drinking in, I want crockery. Why not put small drinks in large cups. Its not rocket science. Sullen frosty service. Never again.

BE CAREFUL at Stockport Portwood court, Euro car parks have taken over the parking, over 2 hours and you get a £100 fine, And yes All 3 of us were in Starbucks for 2 hour and 26 minutes.

Obviously its new and we didn't realise you had to pay after a certain time.

Buckshaw matrix Starbucks - consistently slow if you order inside - all the drive through take priority wait to make order even though only person waiting, wait an age for your drink only to be given a Frappuccino rather than a macchiato and then wait again ! Always the same 😩

Bath road starbuck .i ordered one croissant and asked the price for one Americano orther girl neme is zuya she told service girl don’t tell everybody show the price screen and her face was so rude which not good for the customer.i came every week to pickup the customer

Starbucks Nottingham (A52), try one of their delicious five-cheesy hot, hot, hot melted toasties.... mmmmm, sounds delish! I'll just pop into the drive thru. Excuse me, could you just cut it in half for me...

No, it's against our Starbucks policy... here's your sandwich in a bag it's greasing through, a balsa-wood knife, your lap will suffice as a table.

I should have stopped going when they asked at Newark for customer feedback. Having an honest moment, I said the staff were slow and lumpy (in movement), and too busy chatting for a rapid service. They barred me in Newark.

May the scars on my groin remind me to drive-past, not -thru.

If I could give 0 stars, I would, as it is very disappointing how Starbucks operates at least here in the UK.
I tried to contact the company via social media and messages for over a month and received no response. I believe that the Director of Customer Service for the Bedfordshire area should be aware of this situation as it can help customers to avoid the hassle and financial burden when they visit the St John's Retail park store located in Bedford.
Below are the details of what occurred:
On Saturday 28 June, we visited Starbucks as part of our usual weekend routine. After placing our order, we informed a member of your team (Needine) that we intended to stay for more than 2.5 hours. She provided us with a tablet, on which we entered our vehicle details. However, I noticed that the image of our car did not appear on the screen, which I found peculiar. Your staff member assured us that she had seen it herself and said there was nothing to worry about. When I asked whether we could receive a ticket or confirmation to verify this, she explained that nothing could be provided. I trusted her word.
When we received the penalty, we returned to the store, we spoke to Alex and handed him the first letter. He mentioned that he would contact the parking company, noting that such issues do occur but are resolved. He also advised us to return to the store should we receive further communication about the penalty.
On 2 August, upon receiving the second letter (dated 30 July), Alex took a photograph of it and said he would get in touch with the parking company again. On this occasion, I asked if he could kindly copy us into the email and provided our contact details. He said he would send the email by the end of the day.
On Sunday 3 August, we returned to the store as we hadn’t received Alex’s email. We were able to speak to Elio, who was very kind and understanding regarding our situation. He photographed the second letter and phoned Alex. He also noted that it is ultimately up to the parking company to decide whether to waive the penalty.
Unfortunately, I wasn’t able to call the store on 4 August to speak to Rianna—who is the new store manager—as we were attending medical appointments for most of the day.
We ended up paying £101.50 to Nexus Group - the parking company (as we do not wish to escalate the matter to court). It is unfair for us to bear the cost, given the circumstances outlined above. We believe that the very least Starbucks could do is to issue the amount paid in store credit to offset the penalty fee. We understand that Starbucks does not have control over the parking company’s decisions; however, not taking any responsibility for the wrong information provided by two of your staff members is unacceptable, as I incurred a financial burden.
I even proposed to the store manager to issue the amount paid in store credit to offset the penalty fee. She indicated that she cannot authorise this, and she has to escalate it (no timeline given).
Disappointing to say the least, unnecessary stress and a financial burden thanks to the wrong information given by two staff members.... Still waiting to hear from the Director of Customer Service....

The Caerphilly coffee shop on Pontygwindy Road has staff that do not appear to care when dealing with us today. Their latest policy is for coffee to be placed in cardboard cups if sitting outside as some people have left the proper cups outside on the sitting benches. Rather than staff checking regularly outside to bring empties in, yet can gossip amongst each other in groups behind the counter, the rest of us decent customers have to suffer. But today when wearing an Alzheimer's lanyard and despite stating the coffee was for a service user, there was no compassion given. The person in question cannot handle the noise level inside the premises mainly due to the very loud banging noise from the person making the coffees who bangs out the old grain on the counter. But not at any time was compassion shown and allowed this time to take the cups outside, despite the offer of bringing them back in. It appears that staff do not recognize a carer and made no effort to accommodate us. very poor customer service, we won't be returning.