Zapaka Bewertungen 4’250

Antwort von Zapaka

Vor 1 Tag

Dear Gina Lauermann,
Thank you so much for your warm feedback! Providing excellent service to our customers has always been our goal, and we’re truly delighted to hear you’re satisfied. We look forward to the joy you’ll feel when you receive your item. If you have any questions or need further assistance later, please feel free to contact us via email—we’re always here to help you!
Best Regards,
Zapaka Customer Care Team

Antwort von Zapaka

Vor 3 Tagen

Dear rachel paffrath,
We sincerely apologize for the terrible shopping experience caused by the unsatisfactory product quality and the troubles you encountered in the return and exchange process, and we take your feedback very seriously. We have just sent a detailed email to your registered mailbox to follow up on your issues, and we will provide you with a proper solution after further communication and verification. Please check your inbox and spam folder in time, and we look forward to your reply.
Best Regards,
Zapaka Customer Care Team

Antwort von Zapaka

Vor 6 Tagen

Dear Malgorzata Pabjaniak,
We sincerely apologize for the frustration and trouble caused by the ill-fitting dress and the troublesome return process that followed, especially for not clearly informing you that the return address is in Texas and the related 7-day return and tracking number requirements when you placed the order, as well as the lack of delivery proof for your package. We take your feedback very seriously, and we will fully consider your actual shopping experience to handle your return issue flexibly. Please send your order details and relevant return demands to our official customer service email, and our team will verify the information as soon as possible and provide you with a reasonable solution to properly resolve this matter for you.
Best Regards,
Zapaka Customer Care Team

Antwort von Zapaka

31. Jan. 2026

Dear Karin Bremer,
We sincerely apologize for the dissatisfaction caused by the product quality and the expensive return shipping fee mentioned in your review. We truly regret that your experience with our product did not meet your expectations.
We would like to clarify that the actual reason for your refund application was the change of your wedding theme and the significant postponement of the event date, rather than the product quality itself. In fact, our products are made with materials that offer the best quality within their price range, and each item undergoes strict inspection before shipment to ensure it meets basic quality standards.
To address your concerns properly, we have already sent a corresponding solution to your registered email address. Please check your inbox, including the spam folder, at your convenience.
Kind regards,
Zapaka Customer Care Team

Antwort von Zapaka

27. Jan. 2026

Dear Stefanie Robbe,
We sincerely apologize for the frustration and disappointment caused by the longer-than-expected delivery time of your item, the unrefunded expedited shipping fee, as well as the dissatisfaction with the product quality and the unmentioned back ties on the dress.
We would like to clarify that the total time required for your order includes both the production time and the logistics time, which was clearly indicated on the product page prior to your purchase. Our policy states that we do not refund the original shipping fee when the order is delivered within the normal time frame, but we will take full responsibility and provide corresponding compensation if the delay is caused by our side. We also regret that the back ties of the dress were not noted in the product description and images, and we will revise the product details to avoid similar misunderstandings in the future.
To thoroughly address your concerns and provide you with a satisfactory solution, please send your order number, photos of the product and relevant communication records to our official email at customercare@zapaka.com.
Kind regards,
ZAPAKA Customer Care Team

Antwort von Zapaka

22. Jan. 2026

Dear Danny Pröhl,
We sincerely apologize for the frustrating experience you’ve had—from the poor service and subpar product quality to the disappointment of late delivery, defective items, and the inconvenience of our return policy. It’s deeply regrettable that we failed to meet your basic expectations, and we take full responsibility for the distress this has caused.
Regarding your concerns: We apologize that our return policy came across as inflexible—we’ve always intended it to balance fair processing with customer convenience, and we’re now reviewing ways to enhance flexibility for cases involving defects, sizing errors, or late delivery. For product quality and delivery issues, we’ve escalated your feedback to our quality control and logistics teams to strengthen inspections and shipping timelines. Rest assured, we never want customers to bear the burden of our mistakes, and we’re committed to addressing these systemic issues.
To resolve your case promptly and make amends, please send your order number, details of the product defects/sizing errors, and delivery confirmation to our official email at customercare@zapaka.com. Our dedicated team will prioritize your inquiry, review your situation thoroughly, and offer a fair solution—whether it’s a full refund, free exchange, or other appropriate compensation. We value your feedback as a catalyst for improvement and hope to have the chance to regain your trust.
Kind regards,
Zapaka Customer Care Team

Antwort von Zapaka

17. Jan. 2026

Dear Anita Karina,
We sincerely apologize for the disappointment caused by the ill-fitting dresses, poor quality, and the troubles you encountered during the return process.
We take pride in offering the best quality products at this price point, ensuring value for every customer. Our return warehouse is located in the US because we serve customers worldwide, making it impractical to set up warehouses in every country. We always provide detailed return address information, as evidenced by numerous customers successfully sending back packages using the same details.
To assist you with a satisfactory resolution, please send your order number to our official email at customercare@zapaka.com. Our team will prioritize your case and offer the best possible solution tailored to your situation.
Kind regards,
Zapaka Customer Care Team

Antwort von Zapaka

15. Jan. 2026

Dear J Tee:
We sincerely apologize for any disappointment or dissatisfaction you may have experienced due to delayed shipping, partial refund, and difficulties communicating with customer service. We are very sorry that your shopping experience did not meet your expectations.
Regarding the 40% refund, we would like to clarify that our return policy clearly states that refused delivery will result in a partial refund. This is because if the package is refused, we cannot receive it and it will be destroyed by the logistics company. At the same time, we take your feedback on our customer service communication very seriously and are working hard to improve our response speed and communication transparency.
To better understand your situation and seek a personalized solution, please send your order number and any other relevant information to our official email address: customercare@zapaka.com. Our team will process your request and reply to you as soon as possible.
We take your feedback very seriously. Sincerely,
ZAPAKA Customer Service Team

Antwort von Zapaka

15. Jan. 2026

Dear Nadja Mellmann,
Thank you so much for your kind words and the wonderful feedback! We are delighted to hear that our colleague Phoenix was able to assist you quickly and efficiently. Your satisfaction is our top priority, and feedback like this motivates us tremendously to continue providing our best service. We hope to welcome you back to ZAPAKA soon and wish you a wonderful day!
Sincerely,
ZAPAKA Customer Service Team

Antwort von Zapaka

15. Jan. 2026

Dear Yvonne Griebel:
We sincerely apologize for the significant inconvenience and trouble caused by your return and subsequent communication. We are deeply sorry for your poor shopping experience with us and would like to clarify our return policy.
First, we would like to clarify that our return policy clearly states that customers are responsible for return shipping costs. This applies regardless of the quantity of returned items. Regarding returns, we would like to inform you that this is usually not due to our company's fault, but rather due to issues with local customs procedures or the logistics company. We would like to emphasize that we do not prevent any customer from returning items—every customer has the right to return unsuitable goods and request a refund according to our policy.
To fully review your issue and find a suitable solution, please send your order number and all relevant documents to our official email address: customercare@zapaka.com. Our team will process your request as soon as possible and provide you with a transparent response.
Sincerely,
Zapaka Customer Service Team

Antwort von Zapaka

5. Jan. 2026

Dear Edith Sándorházi:

We sincerely apologize for your disappointment regarding product quality, workmanship, and delivery time. Your feedback motivates us to continuously improve our service standards—the current situation falls short of our promises to our customers.

We have forwarded your criticisms regarding product quality and workmanship to our quality control department so that we can further improve our quality. Regarding the long delivery time, please understand that international shipping can sometimes be affected by unforeseen factors—we are working hard to optimize our logistics processes. Please send your order details to customercare@zapaka.com so that we can provide you with a personalized solution (such as a return or refund).

Your feedback is crucial to our improvement of products and services. We hope you will give us a chance to regain your trust. If you have any questions, please feel free to contact us—we will do our best to resolve your issues.

Sincerely,

Zapaka Customer Service Team

Antwort von Zapaka

30. Dez. 2025

Dear T,

Thank you for your feedback. We are deeply sorry to see these comments. In fact, all our dresses are custom-made and undergo rigorous inspection before shipment. Regarding sizing, you will usually need to provide your bust, waist, and hip measurements before purchase, as sizing standards may vary between brands. Our customer service team is happy to assist you. Email address: customercare@zapaka.com.

Since our customers are located all over the world, it is impossible for us to establish return warehouses in every country. Considering various factors, we have chosen the United States as the return address, but we accept eligible returns.

Your feedback is very important to us; it helps us continuously improve our services and products. We hope you can give us another chance to do better this time. If you have any questions, please feel free to contact us—we are happy to assist you.

Sincerely,
Zapaka Customer Care Team

Antwort von Zapaka

Aktualisiert am 22. Dez. 2025

Hi Sarah J,
Firstly, I'm very sorry for causing you a bad shopping experience. Regarding the return fee issue, we will charge the corresponding fee only if you return two or more items. You can refer to the return policy on our website for details. Secondly, regarding the return shipping fee issue, since our customers come from all over the world, it's impossible for us to set up return warehouses in every country. Considering various factors, we finally chose the return address in the United States. I'm very sorry for the inconvenience this has caused you.Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Kind regards,
Zapaka Customer Care Team

Antwort von Zapaka

22. Dez. 2025

Hi Lutz Hennemann,
First of all, I'm very sorry for causing you a bad shopping experience. Regarding the clothes, our production process is very strict and the products are definitely worth the price. If you don't like them, we also support returns and refunds. Secondly, regarding the return address issue, since our customers come from all over the world, we cannot set up return warehouses in every country. Considering various factors, we have chosen the United States as the return address. I'm very sorry for the inconvenience caused to you. Finally, as long as you return the items, we will refund you.
Have a lovely day!
Kind regards,
Zapaka Customer Care Team

Antwort von Zapaka

14. Dez. 2025

Hallo Janin Lehmann,
zunächst möchten wir uns aufrichtig für die Unannehmlichkeiten bei Ihrem Einkauf entschuldigen. Die Qualität unserer Kleidung liegt uns sehr am Herzen, und wir fertigen sie nach höchsten Qualitätsstandards. Dennoch ist es nicht möglich, dass jedem die gleichen Kleidungsstücke gefallen. Sollten Sie nicht zufrieden sein, können Sie die Kleidung selbstverständlich zurücksenden. Wir bieten innerhalb unserer Rückgabefrist eine unkomplizierte Rückgabe und Erstattung an. Darüber hinaus arbeiten wir stetig daran, unsere Richtlinien zu verbessern, um allen unseren Kunden ein besseres Einkaufserlebnis zu ermöglichen.
Mit freundlichen Grüßen,
Ihr Zapaka Kundenservice-Team

Antwort von Zapaka

14. Dez. 2025

Sehr geehrte Sylvia Helmbrecht,

zunächst möchten wir uns aufrichtig für die Unannehmlichkeiten bei Ihrem Einkauf entschuldigen. Wir legen größten Wert auf die Qualität unserer Kleidung und fertigen jedes Kleidungsstück mit Methoden, die dem Design optimal entsprechen. Allerdings kann Kleidung nicht jedem gefallen. Sollten Sie nicht zufrieden sein, können Sie das Kleidungsstück jederzeit zurücksenden. Bezüglich des von Ihnen erwähnten komplizierten Rückgabeprozesses möchten wir uns entschuldigen. Die meisten unserer Kunden sind jedoch damit einverstanden, ihre Bestellung zu behalten und eine Teilrückerstattung zu erhalten. Daher haben wir die Angelegenheit kundenorientiert bearbeitet. Wir werden Sie jedoch nicht zur Rückgabe zwingen, falls Sie nicht zufrieden sind. Sobald wir das zurückgesendete Paket erhalten haben, werden wir Ihre Rückerstattung umgehend bearbeiten. Wir werden nichts tun, was gegen unsere Richtlinien verstößt. Sie können also bedenkenlos zurücksenden. Abschließend möchten wir uns Ihren Fall genauer ansehen und Ihnen besser helfen. Leider konnten wir Ihre Bestellnummer anhand Ihres Benutzernamens nicht finden. Wir haben Ihnen daher eine Nachricht gesendet und wären Ihnen sehr dankbar, wenn Sie uns Ihre Bestellinformationen zukommen lassen könnten. Wir freuen uns auf Ihre Antwort.
Mit freundlichen Grüßen,
Ihr Zapaka-Kundenservice-Team

Antwort von Zapaka

7. Dez. 2025

hallo B,
Erstens entschuldige ich mich für das schreckliche einkaufserlebnis, das ich dir geschenkt habe. Was die größe betrifft, unsere kleidung wird nach standardgrößen gemacht. Sie können entsprechende messungen machen und mit größenmessungen vergleichen. Wenn es unser problem ist, wollen wir eine lösung anbieten. Wenn sie zahlen, sind wir auch für einen wiedereintritt eintritt. Zweitens geht es bei der qualität unserer kleidung sehr um die qualität jedes kleidungsstück wird auf die einzig richtige weise hergestellt. Doch nicht jedes kleid kann Von jedem geliebt werden. Wenn sie sie nicht mögen, sind wir für rückverkäufe. Schließlich kann wegen der versand - und zollabfertigung in jedem land keine warenlager eingerichtet werden, da unsere kunden ja aus der ganzen welt kommen. Unter berücksichtigung vieler faktoren haben wir die rückzugslager in den usa eingerichtet. Ich entschuldige mich herzlich für die unannehmlichkeiten. Wir würden gern ihre situation selbst überprüfen und ihnen besserer helfen, aber ihre bestellnummer können wir nicht ausfindig machen, sobald ihr benutzername überprüft ist. Wir schicken ihnen also eine nachricht, und wir wären ihnen dankbar, wenn sie uns ihre besetzungsliste zurückschicken. Ich warte auf eure antwort.
(mit freundlichen grüßen)
Ich war schon sehr lange nicht mehr in bars unterwegs

Antwort von Zapaka

3. Dez. 2025

Hi . Schulz,
Zunächst möchten wir uns aufrichtig für die Unannehmlichkeiten beim Einkaufen entschuldigen. Alle unsere Kleidungsstücke werden gemäß unserer Größentabelle gefertigt. Sollte ein Kleidungsstück nicht passen, bieten wir Ihnen selbstverständlich Rückgabe und Umtausch an. Wenn Sie eine Rückgabe wünschen, lehnen wir diese in der Regel nicht ab, sofern wir den Grund dafür kennen. Ausgenommen hiervon sind Bestellungen, die die Rückgabefrist überschritten haben oder Sonderanfertigungen sind. Rückgaben sind bei uns selbstverständlich möglich. Wir möchten uns für die Unannehmlichkeiten entschuldigen und sind stets bemüht, jedem Kunden ein positives Einkaufserlebnis zu bieten. Da wir Ihre Bestellnummer nicht finden können, können wir Ihnen leider keine bessere Lösung anbieten. Bitte teilen Sie uns daher Ihre Bestellnummer mit.
Best Regards,
Zapaka Customer Service Center Team

Antwort von Zapaka

3. Dez. 2025

Sehr geehrter Herr Bernhard Häni,
Vielen Dank, dass Sie sich die Zeit für Ihre Bewertung genommen haben. Wir von Zapaka wissen das sehr zu schätzen.
Mit freundlichen Grüßen,
Ihr Zapaka Kundenservice-Team