AdCreative.ai Bewertungen 3.702

Antwort von AdCreative.ai

Vor 3 Tagen

Hey Ramiz,

Thank you for bringing this to our attention. I can see here that the team has already resolved this for you. But feel free to reach out to me at aoife@adcreative.ai if you need anything else and I would be happy to help you anytime.

Best,
Aoife

Antwort von AdCreative.ai

5. Feb. 2026

Hey Stefanie,

Thank you for your kind review, it means a lot!

/ Anna

Antwort von AdCreative.ai

29. Jan. 2026

Hey P,
I checked, and I can see that the team has resolved your ticket. In addition, I have personally reached out to you. Be on the lookout for my email from david.barnes@adcreative.ai , and let me know if there's anything else I can do.

Best,
David

Antwort von AdCreative.ai

14. Jan. 2026

Hey Jennifer,

Can you please reach out anna@adcreative.ai, and I will be happy to help you get this sorted,

Best,
Anna

Antwort von AdCreative.ai

31. Dez. 2025

Hey there,

Thank you for your feedback—and we're truly sorry for the confusion around the automatic renewal of your annual subscription.

We completely understand how frustrating this must be, especially if you had already canceled or weren’t expecting the subscription to renew. We take this kind of feedback seriously and are reviewing our processes to ensure greater clarity and fairness moving forward.

Your refund has already been fully processed, and the funds should reflect back in your account within 2–3 business days.
If you have any further questions or need help with anything else, feel free to reach out to me directly at mustafa@adcreative.ai
—I’ll be happy to assist you personally.

Thanks again for your patience.

Best,
The AdCreative.ai Team in Paris

Antwort von AdCreative.ai

24. Dez. 2025

Hey there,

Thanks for taking the time to share your experience. We’re really sorry to hear how frustrating this situation has been — this is definitely not the experience we want anyone to have.

The automatic renewal after the trial can unfortunately be missed, even though it’s informed. Please reach out to me directly at mustafa@adcreative.ai with your account email and the charge details, and I’ll personally look into this for you so we can sort it out properly. We don’t want to leave this unresolved.

Thank you for being honest with your feedback — it genuinely helps us improve both our communication and support.

Best regards,
The AdCreative.ai Team in Paris

Antwort von AdCreative.ai

23. Dez. 2025

Hi there,

I’m very sorry to hear about your experience—that’s absolutely not the way we want anyone to feel when using our platform. I completely understand how concerning an unexpected charge like that can be.

I’ve looked into your case and can confirm that our team will be reaching out to you shortly to follow up on your refund. I know you’ve been waiting, and I truly apologize for the delay.

Please feel free to contact me directly at mustafa@adcreative.ai
if you need any updates or assistance. We’re committed to resolving this and rebuilding your trust.

Best regards,
The AdCreative.ai team in Paris

Antwort von AdCreative.ai

23. Dez. 2025

Hi there,

We're genuinely sorry to hear about your experience—that’s absolutely not how we want anyone to feel using our platform. We understand how upsetting unexpected and prolonged charges can be, especially without clear communication.

I’d really like to get this resolved for you as soon as possible. Please reach out to me directly at mustafa@adcreative.ai so I can personally investigate your case and help find a solution.

We take feedback like yours very seriously and are working to make our billing and communication processes clearer moving forward.

Best regards,
The AdCreative.ai team in Paris

Antwort von AdCreative.ai

22. Dez. 2025

Hey there,

Thanks for taking the time to share your experience, even though we’re really sorry to hear it wasn’t a positive one. We totally understand your frustration, and we’d never want anyone to feel misled.

The situation you mentioned sounds upsetting, especially with the billing confusion and the unexpected charge. Our trial system is designed to be transparent, and we always aim to clearly communicate the trial terms, especially if there was a prior account associated with your card.

We’d love to make this right. Please reach out to us directly at mustafa@adcreative.ai, and we’ll personally look into your case and see how we can help.

Again, we really appreciate the feedback — it helps us do better. Hope to hear from you soon so we can sort this out.

Best,
The AdCreative.ai team in Paris

Antwort von AdCreative.ai

15. Dez. 2025

Hi Florian,

We’re truly sorry to hear about your experience. This kind of delay should not happen, and we completely understand your frustration.

Please reach out to us directly at viktoriia@adcreative.ai or anna@adcreative.ai, and we’ll personally look into your case to make sure everything is resolved as quickly as possible.

Thank you for your patience. We’re here to help and make this right.

Best regards,
Viktoriia
The AdCreative.ai Team in Paris

Antwort von AdCreative.ai

11. Dez. 2025

Hi Jan,

Thank you for taking the time to share your thoughts. We're genuinely sorry to hear that you had this impression. It's absolutely not what we want anyone to feel when using AdCreative.ai.

We've been helping businesses grow with AdCreative.ai since 2021, and in 2025, we were proud to join the Appier Group family. We care deeply about transparency and building trust with every user who tries our platform.

If you’ve experienced anything that raised concerns, we’d really appreciate the opportunity to understand and resolve it. Please reach out to us directly at viktoriia@adcreative.ai or anna@adcreative.ai. We’re here to help and make things right.

Warm regards,
Viktoriia
The AdCreative.ai Team

Antwort von AdCreative.ai

10. Dez. 2025

Hi Björn,

We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback.

To clarify, the Instant Ad feature is currently the only tool within AdCreative.ai that is available exclusively in English; all other core features do support multiple languages. That said, we understand the importance of language accessibility, and improving multilingual support across all features is something we’re actively working on.

Regarding cancellation, you can cancel your subscription anytime directly from your account settings, and we’re always here to help if anything is unclear or if you run into issues.

We also want to sincerely apologize for any delay you experienced with our support team. While we aim to respond promptly, we recognize that delays can be frustrating, and we're doing our best to improve our response times.

If you have any unresolved issues or need further assistance, please feel free to reach out to me directly at viktoriia@adcreative.ai. I’ll be happy to help personally.

Thank you again for your feedback and for giving AdCreative.ai a try.

Warm regards,
Viktoriia
AdCreative.ai Team

Antwort von AdCreative.ai

15. Okt. 2025

Hey Christian,

We're really sorry to hear about your experience; that’s definitely not the impression we want to leave. We take concerns like this seriously, and we want to make things right.

Please reach out to me directly at viktoriia@adcreative.ai, so I can personally look into your case and help resolve it as quickly as possible.

Looking forward to sorting this out for you.

Best regards,
Viktoriia
The AdCreative.ai team in Paris

Antwort von AdCreative.ai

8. Okt. 2025

Hey Daniel,

Thanks for your message, and I’m really sorry for the frustration this caused.

It looks like your account was charged because the subscription wasn’t canceled before the trial ended. But no worries, our team has already taken care of it. 😊 The refund has been processed, and you should see the amount back in your account within a couple of business days, depending on your bank.

If you have any other questions or need anything else, feel free to reach out to me directly at viktoriia@adcreative.ai or contact our team anytime at contact@adcreative.ai. We're happy to help!

Best,
Viktoriia
The AdCreative.ai team in Paris

Antwort von AdCreative.ai

29. Sept. 2025

Hey Alex,

We’re truly sorry for the frustration and inconvenience this has caused you. We completely understand how upsetting this situation must be.

Please know that charges like this are never made without authorization, and if a refund was promised, it should absolutely be honored. We sincerely apologize for the delay and any back-and-forth that felt like stalling. That’s not the experience we aim to provide.

We want to resolve this for you as quickly as possible. Please reach out directly at viktoriia@adcreative.ai with your account email so we can personally look into your refund and make sure it’s processed immediately if it hasn’t been already.

Thank you again for your patience, and we truly hope to fix this for you as soon as possible.

Best regards,
Viktoriia
The AdCreative.ai team in Paris

Antwort von AdCreative.ai

22. Sept. 2025

Hey there, 😊

Thank you so much for the kind words. We’re thrilled to hear you’re enjoying the platform!

If you haven’t already, we’d definitely recommend trying out our new UGC video feature. They’re super effective for engagement, especially in social ad campaigns.

If you ever need anything, feel free to reach out to us at contact@adcreative.ai.

Best,
Viktoriia
The AdCreative.ai team in Paris

Antwort von AdCreative.ai

10. Sept. 2025

Hi Leon,

We’re really sorry to read about your experience and completely understand how frustrating this must have been for you. I checked with the team and can confirm that your request has already been taken care of. You should see the refund back in your account very soon, depending on your bank’s processing time.

To help avoid situations like this, we’ve put in place cancellation notifications. All users receive a required email reminder on the 6th day of the trial, and you can also enable optional browser notifications or SMS alerts to make sure you’re reminded before any payment happens. We know life gets busy, and these features are designed to give you full control.

If there’s anything else at all, please don’t hesitate to reach out to me directly at viktoriia@adcreative.ai or contact our team anytime at contact@adcreative.ai. We’re here to help!

Best,
Viktoriia
The AdCreative.ai team in Paris

Antwort von AdCreative.ai

8. Sept. 2025

Hi Nicole,

We’re really sorry to hear you had a frustrating experience, and we completely understand your disappointment. That’s not the kind of experience we want for anyone using our platform.

The refund has already been processed, and depending on your bank, you should receive the funds within 1–2 business days. We appreciate your patience while that clears.

To help avoid surprises like this, we’ve introduced better notification options. All users receive a required email reminder on the 6th day of the trial, and there are optional browser and SMS alerts you can enable for extra reminders. We know it’s easy to lose track of time, and these updates are designed to keep you informed and always in control.

If you have any further questions or concerns, feel free to reach out directly at viktoriia@adcreative.ai or contact our team anytime at contact@adcreative.ai. We’re here to help!

Best,
Viktoriia
The AdCreative.ai team in Paris

Antwort von AdCreative.ai

11. Aug. 2025

Hey Nicolai,

I’m sorry for the frustration this caused. We understand how inconvenient it is to wait for a refund, and it’s certainly not the experience we want for our customers.

I checked with the team and saw that your case has already been resolved and the refund processed. I know that doesn’t erase the frustration from the long wait, but I’m glad we could get it sorted for you in the end.

If you ever need anything, you can reach out to me directly at viktoriia@adcreative.ai or contact our team anytime at contact@adcreative.ai. We’re here to make sure your experience moving forward is smooth and stress-free.

Thank you for sharing this with us. It’s feedback like yours that helps us make our processes clearer and avoid situations like this in the future.

Best,
Viktoriia
The AdCreative.ai team in Paris

Antwort von AdCreative.ai

5. Aug. 2025

Hey Tobias,

Thanks for reaching out and sharing your concerns. I understand this situation has been unexpected and frustrating.

I’ve checked with the team, and I can confirm that the issue has been resolved and the refund has already been processed. It may take a few business days for the funds to appear in your account, depending on your bank.

If there’s anything else you need or if you’d like more details, feel free to contact us at contact@adcreative.ai or reach out to me directly at viktoriia@adcreative.ai. We are here to help!

Best,
Viktoriia
The AdCreative.ai team in Paris