Emma was an awesome Customer Support person. She remained in regular contact to help me resolve my issue and made sure that AeroBand was able to correct the problem without any difficulty.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I initially gave a one star review following a problem with my guitar and lack of response from AeroBand following unanswered emails. They have since been in touch and provided a quick response to th... Mehr ansehen
Unternehmen hat geantwortet
I bought the aero drums as a Christmas present and it stoped working after the second use. I have emailed aero support 3 time since 29th December and haven’t received any correspondence despite their... Mehr ansehen
Unternehmen hat geantwortet
I got great service. Even when due to delivery courrier 🚚 issue we weren’t able to find out about our order, I got fast and great service from Costumer service and everything worked out perfect.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
AeroaBand is committed to reshaping the musical landscape through digital innovation, making music creation accessible and enjoyable for everyone. We envision a world without boundaries in music—where people of all skill levels can express themselves in new and exciting ways through AeroBand’s cutting-edge technology. Our mission is to democratize music creation by bridging the gap between dreams and ability. With smart, intuitive instruments, Aeroband empowers music lovers worldwide with tools that spark creativity, support learning, and enhance the musical journey. We aim to make musical expressions as natural as speaking: easy, joyful, and barrier-free
Kontaktinformationen
Diamond Bar, USA, Diamond Bar, Vereinigte Staaten
- [email protected]
- www.aeroband.net
3,6
Akzeptabel
92 Bewertungen
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Emma was an awesome Customer Support…
Emma was an awesome Customer Support person. She remained in regular contact to help me resolve my issue and made sure that AeroBand was able to correct the problem without any difficulty.
22. Januar 2026
Bewertung ohne vorherige Einladung
Problem solved
I initially gave a one star review following a problem with my guitar and lack of response from AeroBand following unanswered emails. They have since been in touch and provided a quick response to the problem which has been resolved quickly.
Hanan seems to get mentioned a lot in reviews and this is the person who helped me too. Thanks Hanan!
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von AeroBand
Hi Barry,
Thank you so much for updating your review and for giving us the chance to make things right. We really appreciate your patience while we resolved the issue with your guitar.
Hanan will be thrilled to hear your kind words. She truly cares about making sure our customers feel supported and heard.
Your feedback means a lot to our team and motivates us to continue improving our service.
We’re glad everything was sorted quickly and hope you’re enjoying your guitar to the fullest!
Warm regards,
The AeroBand Team
Hanan provided excellent customer…
Hanan provided excellent customer service, very impressed 👏 well done Aeroband.
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von AeroBand
Hi Nic BB,
Thank you so much for your wonderful feedback! We’re delighted to hear that Hanan could provide excellent support and make your experience a positive one. Our team works hard to ensure every customer feels valued, and your kind words mean a lot to us. We’ll be sure to share this with Hanan: well done indeed! 👏
Warm regards,
The AeroBand Team
Cool
Cool! In the first days, we used to line up at home behind each other just to play the drums. 🥁
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von AeroBand
Hi Daria,
That sounds like so much fun! 🥁 We love hearing how our drums bring people together and create those special music moments. Thanks for sharing your experience!
Warm regards,
The AeroBand Team
Pocket Drum 2 Plus bass drum pedal
I had a problem with the my Pocket Drum 2 Plus bass drum pedal intermittently loosing Bluetooth connection.
I reached out to AeroBand Support and spoke to Emma. The service was outstanding. Very courteous and professional. I'm very happy my Pocket Drum device itself, and even more the support I received.
Thank you Emma, and AeroBand Support.
10. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von AeroBand
Hi Tom Lyon,
Thank you for sharing your experience! We’re thrilled to hear that Emma and our support team could assist you and that you’re enjoying your Pocket Drum 2 Plus. We truly appreciate your kind words and are always here to help you make the most of your music. 🎵
Warm regards,
The AeroBand Team
Non-exisent customer support
I have been trying to contact Aeroband for 2 weeks via multiple emails and messages to their WhatsApp to arrange a return which I am eligible for according to their website and haven't received a single reply to any of my attempts despite saying they'll respond within 1 working day. From reading reviews on Trustpilot and other sites it sounds like I am not alone. They advertise 'Responsive customer support' - so where is it? I'm extremely disappointed and only wish I'd read more reviews before purchasing. I also believe the adds they push out are paid actors, not honest reviews of the product. Avoid.
10. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von AeroBand
Hi Stephanie Marriott,
We’re very sorry to hear about your experience and sincerely apologize for the lack of response. This is not the level of service we aim to provide. Please contact us directly at [email protected] with your order details so we can resolve this issue as quickly as possible. Your satisfaction is very important to us, and we’re committed to making this right.
Warm regards,
The AeroBand Team
Terrible service and product
I bought the aero drums as a Christmas present and it stoped working after the second use. I have emailed aero support 3 time since 29th December and haven’t received any correspondence despite their website saying they respond within 2 working days. Paid £114 for something that doesn’t work and no comeback as I cannot get a response. Terrible product and even worse service.
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von AeroBand
Hi Mrs Claire Boardwell,
We’re truly sorry to hear about the issues you’ve experienced and the delay in our response. This is not the experience we want for our customers, and we completely understand your frustration. Please reach out to us directly at [email protected] with your order details so we can resolve this as quickly as possible. We appreciate your patience and are committed to making this right.
Warm regards,
The AeroBand Team
Reso e rimborso
Sono in attesa da settimane per restituire il prodotto che per quanto innovativo e bello esteticamente purtroppo per uno che suona la batteria è impossibile suonare la calibrazione non c’è e gli strumenti si trovano sempre in posti diversi poi mentre suoni vai sul tamburo e invece senti il piatto e’ un giochino per bambini non per chi vuole suonare pertanto ho chiesto il reso e rimborso nei termini previsti dalla legge e nei tempi , non rispondono ne alle mail né al form che hanno sul sito per la procedura di reso assurdo .
28. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von AeroBand
Ciao Gianpaolo Lucignano,
Ci dispiace molto per l’esperienza negativa e per il ritardo nella risposta. Questo non rispecchia gli standard di servizio che ci prefiggiamo. Ti invitiamo a contattarci direttamente a [email protected] con i dettagli dell’ordine in modo da poter risolvere la situazione il prima possibile. La tua soddisfazione è molto importante per noi.
Cordiali saluti,
Il Team di AeroBand
Refund policy
I was pleasantly surprised with their refund policy choices. You could either get a full refund or a partial refund but still keeping the pocket drum set. We chose the latter. To keep it was a great option. It’s the best of both worlds!
7. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von AeroBand
Hi Michee McKenna,
Thank you so much for your feedback! We’re delighted to hear that our refund options worked well for you and that keeping the pocket drum set was the perfect choice. Our goal is always to provide flexibility and make sure our customers can enjoy their products in the way that suits them best. We hope it brings you lots of fun and music-making moments! 🥁
Warm regards,
The AeroBand Team
AeroBand Guitar - a new instrument unto itself
The AeroBand guitar is unique and even without its MIDI capability and built-in instrument voices, it can be used to do some pretty creative things just with its guitar sounds. I am only beginning to explore what this instrument can do. Yes, it can't do MANY things that guitars can but the reverse is also true. Someday, somebody is going to put out a tune made solely on this "guitar" that will get some attention.
I MUST also mention that I bought the guitar (directly from AeroBand's website) during the 2025 Christmas season (USA). In the process, a few very minor issues came up where I had to deal with AeroBand Customer Support and the experience was incredible. Their politeness, attention to my concern, their follow-ups, etc. etc., were beyond satisfactory. I have never had any company's customer support interact with me in such a positive way.
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von AeroBand
Hi D.MacNagle,
Thank you so much for taking the time to share such a thoughtful and detailed review.
We’re truly glad to hear that you’re enjoying exploring the creative possibilities of the AeroBand guitar, even beyond its MIDI capabilities. Your perspective on how it opens up different musical possibilities really resonates with our original vision for the instrument.
We’re also happy to know that your experience with our Customer Support team. Providing respectful, attentive, and reliable support is something we take great pride in, and your feedback means a lot to the entire team.
Thank you again for your support and encouragement.
Warm regards,
The AeroBand Team
Wireless headphones are TERRIBLE
Bought the drumsticks and kit, and the bundled wireless headphones.
They are called "AeroBand Z002".
These are the worst headphones I have had since the 80's, the sound is tinny, what a terrible product, and impair £70 for them.
They are offering me £20 to keep them, but I don't want them, they are so bad that they are defective.
Terrible customer service and terrible headphones.
25. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von AeroBand
Hi Alistair Chisholm,
We’re very sorry to hear about your disappointment with the headphones and for the frustration this situation has caused. That is certainly not the experience we want any customer to have.
We’d like to clarify that our customer support team is still actively in contact with you and working toward a resolution. As communicated previously, there is no requirement for you to return the headphones, and our team is continuing to explore the best way to properly address your concerns.
We sincerely apologize if there was any misunderstanding during this process or if our communication caused confusion. Your feedback has been shared internally, and we truly appreciate you giving us the opportunity to make this right.
Our support team will remain in touch with you directly, and we are committed to resolving this matter as fairly and clearly as possible.
Warm regards,
The AeroBand Team
I got great service
I got great service. Even when due to delivery courrier 🚚 issue we weren’t able to find out about our order, I got fast and great service from Costumer service and everything worked out perfect.
My husband loves the AeroBand Pro 2 and is getting more confident with it by practicing.
Very good purchase if you have little space at home and you’d like something portable like this is.
25. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von AeroBand
Hi MSN,
Thank you so much for your kind words! We’re thrilled to hear that our customer service was able to help you quickly, even with the delivery hiccup, and that everything worked out perfectly.
It’s wonderful to know that your husband is enjoying the ProcketDrum 2 Max and gaining confidence with practice. We designed it to be compact and portable, so it’s great to hear it’s working well in your home!
We really appreciate your support and hope the music-making continues to bring joy to your household. 🎵
Warm regards,
The AeroBand Team
SCAM will not respond to return requests
This company will not respond to multiple attempts to contact them regarding a return. They advertise that they accept returns but then ignore you when you try to do it. There are tons of posts on Reddit about the company being impossible to contact/not responding to customers and they do not even have a customer service number. It appears they are a scam. Stay far away. I am going to have to do a chargeback as they refuse to respond to any attempts to contact them.
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von AeroBand
Hi Jodi Loden,
Thank you for your feedback. We’d like to provide some additional context and sincerely apologize for the frustration you experienced.
To clarify the timeline:
You first contacted us on December 26, during the peak holiday season. Due to a very high volume of inquiries at that time, our response was delayed. We replied on December 31, explaining the situation and offering two clear resolution options to resolve your issue. Unfortunately, we did not receive any further response from you after that.
We fully understand how delays, both in logistics and communication, can be upsetting, especially during the holiday period. Peak season places significant pressure on customer support, warehouses, and carriers, but this is not an excuse, and we are actively improving our processes to avoid similar situations in the future.
We want to be absolutely clear that we do respond to customers and honor returns in accordance with our policy. We genuinely regret that this experience led you to feel otherwise.
If you are still willing, we would very much like the opportunity to help you resolve this matter. Please contact us again through our official support email with your order details, and we will prioritize your case immediately.
Thank you for your patience and for sharing your concerns. Your feedback helps us improve.
Kind regards,
AeroBand Customer Support Team
Fantastic instruments and toys at the same time
Well, first of all - the guitar is great. Love the digital features and it's really easy to play. I'm not a beginner but it spoils you really much when you don't have to push so hard strings anymore. Also built-in speaker sounds great.
I also ordered Drum Sticks and they got lost during the delivery. I was so worried that I actually just got fooled, but no, the team was so supporting, even gave me a discount and charged it back to my CC. And of course, sent me another package for free.
Drums are a nice to play around, not sure how good you can actually play them if you want to make something serious, but they are lovely and design for both items is super cool.
Love AeroBand.
Waiting for some new products :)
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von AeroBand
Hi Special Worker,
Thank you so much for taking the time to share such a thoughtful and detailed review. We’re really happy to hear that you’re enjoying the AeroBand guitar, especially the digital features, playability, and built-in speaker. It means a lot to us to hear this from an experienced player.
We’re also truly grateful for your understanding regarding the drumsticks delivery issue. While we’re sorry for the inconvenience caused.
Thank you for your kind words about the design and for your trust in AeroBand. We’re excited to keep improving and developing new products, and we hope you’ll enjoy what’s coming next.
Warm regards,
The AeroBand Team
No customer service
Its already been more than two weeks since I ordered, I haven't received an email with tracking or anything, the website just says "track your order with shop" and there is nothing. I have emailed support twice and even sent a message on Instagram for whatever that helps. I understand peak season but for the price at least give a tracking number. I have no idea now if I just lost my money
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von AeroBand
Hi Nuriel,
We’re truly sorry for the worry and frustration this has caused. You’re absolutely right, waiting more than two weeks without receiving tracking information or timely responses is not the experience we aim to provide, and this is on us.
Due to the peak season, both shipping and customer inquiries were significantly delayed, but we acknowledge that we did not communicate clearly or proactively enough, especially given the price of the product. We completely understand why this would make you concerned about whether your order went through at all, and we sincerely apologize for that stress.
Please rest assured that we are not a scam, and your order was placed successfully. We are actively working to improve our response times, tracking notifications, and overall transparency so situations like this can be avoided in the future.
Thank you for your patience and for sharing your experience. Your feedback genuinely helps us improve.
Best regards,
The AeroBand Team
Order knowing you will not get right away or maybe ever?
I ordered the Pocket Drum 2 Max on 12/11/2025 and the site said free shipping 7-13 days so I assumed it would get here in time for Christmas. I have even emailed them to ask an estimate of when to expect, but crickets...Very disappointed in that and so I googled the legitimacy of this company and some people say good things some not and also that it comes from China! Had I known this I would've purchased through Amazon. I order Temu all the time and even that stuff gets here faster than this! I just hope I didnt get scammed out of $134! It would just be nice if a company could send an email of reassurance to let you know your order went through fine and when to expect it.
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von AeroBand
Dear Sara,
Thank you for sharing your feedback. We’re truly sorry for the frustration and concern this situation has caused. Due to the peak holiday season, your order was indeed delayed, and the volume of customer inquiries was much higher than usual.
However, this does not change the fact that we did not handle your order and communication as well as we should have, and we sincerely apologize for the inconvenience and worry this caused you.
Your order did go through successfully, and we understand how important reassurance and clear expectations are, especially when ordering a gift. We appreciate you bringing this to our attention, and we are actively working to improve both our shipping transparency and customer communication moving forward.
Thank you for your patience and for giving us the opportunity to improve.
Best regards,
The AeroBand Team
Antwort von AeroBand
Ciao, grazie per il tuo messaggio.
Siamo davvero dispiaciuti per l’equivoco. A causa dell’alta stagione, alcuni ordini vengono spediti in pacchi separati, che possono arrivare in giorni diversi. Per questo motivo potresti aver ricevuto una scatola vuota o un pacco senza tutti gli articoli.
Ti invitiamo a contattarci all’indirizzo [email protected]
così potremo fornirti gli ultimi aggiornamenti sulla spedizione dei prodotti mancanti.
Ci scusiamo sinceramente per il disagio causato dalla spedizione suddivisa e dai ritardi nella consegna.
Grazie per la tua pazienza.
Aeroband - I'm impressed already
I ordered my new Aeroband Guitar on Monday 09-12-25 and received it today Thursday 11-12-25. I think this is excellent service already. They also offered an extra 1 year warranty. Everything was packed well and they have supplied plenty of getting started information. I am looking foreword to dealing with Aeroband in the future
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von AeroBand
Hi Samuel Crowther,
Thank you so much for your wonderful review!
We're delighted to hear that your AeroBand Guitar arrived quickly and that you're happy with the packaging.
Your satisfaction means a lot to us, and we truly appreciate your trust and support.
We look forward to bringing you even more great experiences in the future!
If you ever need help or have any questions, we’re always here for you.
The AeroBand Team
Case was empty
Case was empty, nothing in it, no number to reach the company that works, no help on their website
sent emails haven't heard back
7. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von AeroBand
Hi JSTAGOODGUY, thank you for your message.
We're very sorry for the confusion. Due to the peak season, some orders are shipped in separate packages, which may arrive on different days. This is why you may have received an empty box or one package without the full contents.
Please contact us at [email protected] so we can provide the latest tracking updates for your remaining items.
We sincerely apologize for the inconvenience caused by the split shipment and the delayed delivery.
Thank you for your patience.
The AeroBand Team
When asked for help there was a quick…
When asked for help there was a quick response and answer for my question.
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von AeroBand
Dear Jay Amyotte,
Thank you so much for your kind review! We're really glad to hear that our team was able to respond quickly and provide the help you needed.
If you ever have more questions or need further assistance, please feel free to reach out. We're always here to support you.
Thanks again for choosing AeroBand!😊
Best regards,
The AeroBand Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.