Castlery Bewertungen 4.769

Antwort von Castlery

Vor 3 Stunden

Hi Chelsea,

Thank you so much for sharing your experience with us. We completely understand how important timing is when moving into a new home, and we’re so glad Ain could help make it a little easier and less stressful for you. At Castlery, we truly care about supporting our customers every step of the way, and it means a lot to hear that our help made a difference. Wishing you a smooth move and lots of happiness in your new home!

Antwort von Castlery

Vor 3 Stunden

Hi Daniel,

Thank you so much for your kind words. We’re so happy to hear that Tarmizi could provide you with great customer service. At Castlery, we love making sure every customer feels supported and cared for, and your feedback truly brightens our day!

Antwort von Castlery

Vor 3 Stunden

Hi Laura,

Thank you for sharing your experience with us. We apologize for the inconvenience and frustration caused by the delivery issues and website downtime. We completely understand how disappointing it must have been to have your order not fulfilled as expected.

We’re glad to hear that Amirul and our customer service team were able to assist you courteously and quickly. Your feedback is invaluable, and we would love the chance to understand the situation better so we can continue improving and ensure smoother experiences in the future.

Thank you for taking the time to acknowledge the efforts of our team, and for giving Castlery the opportunity to make things right.

Antwort von Castlery

Vor 1 Tag

Hello Dinesh,

Thank you for sharing your first experience with us. We’re so happy to hear our team made your visit a positive one with their patience and attentive support while you explored your options. It’s great to know everything was delivered right on schedule too. We’re glad Castlery could be part of your first purchase and hope it’s the start of many more to come.

Antwort von Castlery

Vor 1 Tag

Hello Sara,

Thank you for sharing your thoughts with us. We’re so glad you loved the quality and rich aesthetic of the Iris pendant light, and we understand how important proportions are, especially for smaller homes. Your feedback on sizing is incredibly helpful and something our team will definitely take into account as Castlery continues to design collections for a variety of living spaces. We truly appreciate you sharing this and hope to create pieces that feel just right for your home in the future.

Antwort von Castlery

Vor 1 Tag

Hi Paul,

Thank you so much for your kind words. We’re thrilled to hear you enjoyed our communication and follow-up. At Castlery, we love keeping our customers in the loop every step of the way, so you can sit back and enjoy the excitement of your new furniture. Your feedback really brightens our day!

Antwort von Castlery

Vor 1 Tag

Hi Carmen,

Thank you so much for your kind words. We’re really glad Tarmizi could help you so quickly with your refund. At Castlery, we love making sure every step of your experience feels smooth and caring, and it’s wonderful to hear we hit the mark. We hope your next Castlery moment brings you just as much ease and happiness!

Antwort von Castlery

Vor 1 Tag

Hi Mayank,

Thank you for sharing your lovely experience. We’re so glad everything went smoothly and that our team was right on time for your delivery! At Castlery, we love keeping things simple, reliable, and stress-free, just how it should be when getting new furniture into your home. Enjoy your new pieces!

Antwort von Castlery

Vor 1 Tag

Hi Amit,

Thank you for taking the time to share your experience. We’re truly sorry to hear how exhausting and frustrating this process has been for you. This is not the level of service we aim to provide at Castlery, and we regret the lack of clarity, slow response times, and the need for you to repeatedly explain your situation. We understand how important it is to feel supported, especially when an issue has been ongoing for some time.

Upon reviewing your case, we can see that your replacement chair has been delivered, and our team is currently assisting you in exploring the available options for your dining table following the technician’s visit. While this has taken longer than it should, please know that your case remains a priority. Our team is already in touch and working toward a clear and fair resolution, and we appreciate your patience as we continue to support you through the next steps.

Antwort von Castlery

Vor 1 Tag

Hello Eleni,

Thank you so much for your kind words. We’re thrilled to hear our delivery team made your in-room experience smooth and careful, even on the stairs! At Castlery, we love making sure every step of your furniture journey feels effortless and worry-free. Your feedback really makes our day, and we hope your new pieces bring lots of joy to your space!

Antwort von Castlery

Vor 2 Tagen

Hello Lilian,

Thank you for the love. We’re thrilled to hear you’re enjoying the best of the best with Castlery. From quality to design, we’re committed to creating pieces you’ll love coming home to. We can’t wait to be part of your space again!

Antwort von Castlery

Vor 2 Tagen

Hello Belma,

Thank you for sharing your experience. We’re so happy to hear that Aslinda and Adam were able to step in and make the process smooth for you. From timely updates to professional and courteous support, this is exactly the kind of care we aim to deliver at Castlery. We’re glad everything came together in time for delivery and truly appreciate your trust in our team.

Antwort von Castlery

Vor 2 Tagen

Hello Felipe,

Thank you for sharing such a lovely experience. We’re delighted to hear your Castlery pieces arrived in perfect condition and that the quality met your expectations. While space planning can sometimes be tricky, we’re glad our team was able to offer helpful options to support you in finding the right fit. It’s especially wonderful to hear Hafiza provided attentive and supportive assistance throughout. Stories like yours help other customers feel confident shopping with Castlery, and we truly appreciate you taking the time to share.

Antwort von Castlery

Vor 2 Tagen

Hello Vijay,

Thank you for such a generous and thoughtful review. We know how daunting it can be to buy a sofa online, so we’re really glad Tarmizi and Nurhidayah were able to support you every step of the way and make the return process smooth and stress-free. Even when something isn’t the right fit, we believe the experience should still feel reassuring and fair. Your kind words mean a lot to us, and we truly appreciate you recommending Castlery to others.

Antwort von Castlery

Vor 2 Tagen

Hello Thanh Truong,

Thank you for the kind words. We’re happy to hear you had a professional and courteous experience with Castlery. Creating a smooth and pleasant journey for our customers is always our goal, and we truly appreciate you taking the time to share this feedback.

Antwort von Castlery

Vor 2 Tagen

Hello Marco,

Thank you for sharing your experience. We understand how important it is to receive your furniture as planned, especially when delivery was scheduled well in advance to coincide with your family moving in and when you selected White Glove delivery for added peace of mind. We can appreciate how disruptive this situation has been, and your urgency in wanting your order delivered as expected is completely understandable.

We regret that the delivery did not align with the parking restrictions and timing details that were provided upfront. From our end, these instructions were communicated to our delivery partner, BJS, in advance. Unfortunately, it appears there was an unforeseen miscommunication on their side that resulted in the unsuccessful delivery attempt. While same day redelivery was not feasible, we are glad our team was able to step in to have the redelivery fee waived and cover the Guaranteed Time Delivery to help move things forward.

In the meantime, we see that our team is already in touch with you and actively coordinating next steps. We truly appreciate your patience and understanding as we work toward the best possible resolution. Please be assured that we remain committed to seeing your furniture delivered as contracted and ensuring a smoother experience from here on.

Antwort von Castlery

Vor 2 Tagen

Hello Julie,

Thank you for sharing your wonderful experience. We’re delighted to hear that Robini was able to assist you promptly and clearly, making everything smooth and efficient. It’s always our goal at Castlery to provide helpful and responsive support, and we’re so glad this stood out to you. We truly appreciate your kind words and hope to assist you again soon.

Antwort von Castlery

Vor 3 Tagen

Hi Diana Antoniadis,

Thanks for your review and kind feedback. We’re glad to hear that Wahidah was able to assist you promptly and clearly with your return query. We’ll be sure to share your kind words with her.

We truly appreciate your support and look forward to welcoming you again soon.

Antwort von Castlery

Vor 4 Tagen

Hi Ruchi Lad,

Thanks so much for your kind words! 😊 We’re thrilled to hear that Evita was able to help and answer all your queries quickly and accurately. We’ll be sure to pass on your lovely feedback to her.

Thanks again for sharing, and we hope you continue enjoying your Castlery experience.

Antwort von Castlery

Vor 4 Tagen

Hi there,

Thanks for your wonderful review. We’re truly grateful for your kind words and are so happy to hear that you love your Castlery furniture. It means a lot to know that you had a great experience, and Selvaa will be delighted to hear your appreciation for her support and positive attitude.

We sincerely appreciate you taking the time to share this feedback, and we wish you many happy moments enjoying your beautiful new pieces. Thank you again for choosing Castlery; we look forward to serving you again in the future.