Grubhub Bewertungen 16.343

So I'm a member of Amazon prime and through that I have GrubHub plus so I place order with GrubHub for Long John silver's tonight for two six pieces of fish two six pieces of hush puppies a sample plate My order comes I get two orders of 6 piece hush puppies and a sample plate and that's it My order was $60.35 I was missing $35.98 of my order so customer service the robot chat refunds the money for the two missing fish and then just ends the chat so I get back on there because I still need to feed my family and I want the fish that I ordered I didn't want to refund so I get an actual person on their customer service 20 minutes after being on there with them they tell me that I can reorder the order as I'm reordering it I'm still talking to them they come back on and said well I would like to read deliver the order for you it'll be about 39 minutes I said okay so she's told me to stop and not to complete my reorder that I was doing so we're on the thing long enough that she puts in the reorder I finally get the email confirmation for it and I go check and the driver that dropped off the first order wrong is the one scheduled to deliver the second reorder and then on top of that once I see that I go back and check what she actually ordered and asked her what she actually reordered for delivery she sent out and reordered the stuff that we received not what we were missing not the $36 with the fish but hush puppies and the Sanford plate so my kids tonight and my family ate hush puppies because GrubHub couldn't get it right and I'm back on chat again because when I told her that she was sending out the wrong food she was sending out what we received not what we were missing she ended the chat or roughly and just ended it no more talking so now I'm on GrubHub customer service for the third time and supposedly waiting on a supervisor so once the supervisor gets on here and tells me what he's going to do I'll do an update...

This is a free service with Prime. I stot rvice and drivers unable to follow simple instructions. Started using this app again and no surprise that it's even worse now. Customer service is based in India who regurgitate a script. The last 3 orders were delayed mulitple times on each order. Resturants begin "preparing" your order right after payment so you can't canel the order. Delivery is hours past the orginal ETA. Customer service will only give a $5.00 credit for this unacceptable service.

Terrible company. I placed order for my first time with Grub Hub while on vacation my order was $71.12. The order was never delivered. I was in contact with the driver who kept telling me I’m to far away it’s going to cost them money. Back and forth then they asked me for a pin I looked on the order gave them the pin figured they need the pin to confirm the order address. Still no delivery. Then they said they delivered to front desk I went to front desk no delivery. I contacted customer service which is a waste of time. They said since I have the pin that proves it was delivered they won’t help me. I’m now screwed out of $71.12 and have contacted the company directly hoping I’ll get help. No way will I ever use this company and I will be writing reviews everywhere. I’m a first and only time customer

I'd give it a zero if I could. Food ALWAYS cold even if ordered within 5 miles. Jade Palace has horrible chinese food.I will find another food delivery site.

Grub Hub is always late by hour or more and frequently cancels my order even though they have charged me. Couple days before refund is even refunded. Amazon should cut ties with them.

I ordered Burger King and the driver delivered it to the wrong house. I texted her about it and she ignored me. I REORDERED and it happened again with a different driver. I contacted the driver who ignored me. TWICE in one night. Grub Hub needs to hire responsible drivers who can read English. I left step by step instructions on how to find me. I was waiting outside for both orders.

I use grubhub because I can order from more places than DoorDash. I can add/remove ingredients from my order and the prices are better.

They simply refuse to place an order for delivery, and their "help" "support" is just AIs. I would love to write more about my experience. In fact I'd write a whole extended essay about it. But it'd likely just get removed by TP's system...

Grubhub is a nightmare to deal with. The joys of ai. Good luck getting any help from "help". The date below is only the most recent.

I just order from McDonald's through Grubhub and the food was awful, fries were cold and soggy and my Big Mac was missing a hamburger. So I chatted with them and you want to know what they said, that my order "I understand you're seeking a refund, but I've already reviewed your order details thoroughly and as I mentioned, there are no additional concessions available for this order. I want to be completely transparent that I cannot make any changes to this decision. However, I'm here to assist if you're experiencing any new issues with a different order. Is there perhaps another order or a different concern I can help you with today?" and left the chat. So I'm going to go to Doordash.

BEWARE GRUB HUB! It was my 1st time ordering GH for my co-workers. I decided to place 3 orders that would show up over a 2 day span. The 1st order, GH canceled because of a "delivery issue". The next day, the 1st order shows up 20mins late & the 2nd shows up over 1 hour late. No sorry from the driver and the driver didn't even get out of his car. Let's not start on the drivers hygiene. & no word from GH! I reach out to GH thru their chat & the AI chat is trash. Finally get to a supervisor & they are copying & pasting what the AI chat bot was saying. Worst thing, the supervior didn't even care about it. No discount, no refund, just "I know this isn't the outcome you wanted". Utter crap. Do your self a favor & don't order from GH.

I have been a loyal GrubHub customer since Covid. Recently, I had the unfortunate encounter with a GrubHub deliverer that caused over $350 in property damage when the person backed up into my mailbox while departing and drove away without admitting to the action. Now, GrubHub refuses to assist local police in identifying the responsible driver so I can file a claim against the driver's auto insurance. As much as they want our loyalty, they give none in return.

Bad Bad Bad
I got my food very, very, very late
Bad customer service.
Don't even try them!!!!!!!

Nothing went wrong, but the person that was supposed to deliver was not who showed up at the door. We got some story that this person was volunteering to take others deliveries. Very suspect and the guy gave me the creeps.

Ordered once once was given meat that was raw inside. It was also missing one component of the dish that was on the receipt. They provided no support. Photo available on request.

never got the food and was told to call grubhub who a person said I did and there was nothing she could do. The manager of the store finally delivered it himself,

It's Feb 1, GrubHub has not prepared the tax form yet whereas Doordash, Uber did 1 week ago.

Poor customer service FROM GRUB. Ordered food from wrong location. Called customer sevice to cancel. Almost immediatly. Was told by grub hub employee that cannot cancel order because restaurant had already prepared food. Called the restaurant and they never even started cooking it. To have grub hub call restaurant to confirmed. Called again and another idiot said that they dont do that. I disputed the charge.

I’m beyond frustrated Grubhub for their continued and misleading service and delivery time. Today, I placed my order at 2:39 PM with a reasonable delivery window, only to watch the time continuously get pushed back until it showed 4:12 PM — nearly an hour and a half later.

When I called customer service, I was told they “don’t have any drivers available.” If there are no drivers, why is the app accepting orders and taking customers’ money in the first place?

This isn’t a minor delay, it’s poor planning and misleading service. Customers shouldn’t have to gamble on whether their food will show up at all. Completely unacceptable and a waste of time. I won’t be using Grubhub again.