Stan provided prompt, courteous response to all of my inquiries. Clear flight options relevant to my request, with better flight prices than I could get on my own. Easy to follow instructions for booking. Helpful tips and explanations.
20. Januar 2026
Antwort von Fly Business
Thank you, Vivien. We’re glad Stan made the process straightforward and delivered options that truly worked for you. We appreciate you taking the time to share your experience.
The agent mispelled our names when booking the tickets, although we had provided the correct information in writing. As a result of the error, the tickets had to be cancelled and if rebooked would have cost us an extra $3600.00. People make mistakes but the company took no responsibility for their error. That's why I'll never deal with AranGrant again.
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von AranGrant
Updated response on February 11, 2026
Dear Vivien Wilson,
Thank you for taking the time to share your experience with us.
After reviewing the records, we can confirm that the names on your booking were entered exactly as provided during the checkout process. Our relevant team has also verified that no system-related issues were detected in this case.
We understand how frustrating this situation may have been, and we want you to know that we are always here to assist you. While you may not have agreed with the options presented by our service team, please be assured that they acted in alignment with our established process and with the goal of providing the best possible support for our customers.
Your feedback is invaluable to us, as it helps us continue improving our services and communication.
Thank you again for your time, patience, and understanding.
Sincerely Yours, ARANGRANT Team
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Updated response on January 25, 2026
Dear Vivien Wilson,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours, ARANGRANT Team
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Initial response on January 22, 2026
Dear Vivien Wilson,
Thank you for sharing your feedback on Trustpilot. We are sorry to hear about your experience and would like to address your concerns promptly.
Unfortunately, we were unable to locate your booking details based on the information provided in your review. To assist you further, could you please reach out to us directly at [email protected] with your order number and any additional details regarding your issue?
I have shopped at Boden for years for both women's and children's clothing. Their clothes have always been good quality and their free-shipping/free-return policy has made purchasing so much easier, although it's not often that I have to return an item. I love their colorful, unique designs.
All of the various products I've purchased from LilySilk (men's silk pajamas, boxers, women's blouses) have been well made and the fabrics good quality. They have a better selection of designs in silk clothing than any other company I've seen, with some unique and beautiful designs, particularly the Mika Ninagawa shirts. I also appreciate their use of recyclable packaging, their excellent customer service and the free silk pillowcase that came with several of my orders.
The silk of the pajama bottoms is thin and stiff - not what I was expecting. Delivery, color and packaging were all excellent.
16. Juli 2021
Antwort von LilySilk
Dear Customer, Thanks for your feedback on Trustpilot!
We feel sorry that our products did not meet your expectations. We are really sorry about this issue.
If your items are unworn, unwashed, undamaged with all original tags attached, you could apply for a return & refund here: https://www.lilysilk.com/us/returns/guest/new
We would also keep your feedback in mind and try to make improvements to our products in the future.
We may not be a perfect company, but we do put customer experience first and will continue making improvements.
The best chocolates I've had! Great service, fast shipping and excellent packaging.
10. Dezember 2017
Bewertung ohne vorherige Einladung
Antwort von zChocolat
You are definitely right Vivien - our chocolates are the best! We believe that what makes our chocolate so delicious is their contents of high quality ingredients and single origin couvertures. We place with care our excellent chocolates in exquisite packaging and I am thrilled that you appreciate them!I
We hope to continue to provide you with a smooth and satisfactory service in the future. Thank you for taking the time to share your feedback.
Laurence Chassany | zChocolat Customer Service Manager
Hanna Andersson used to be so good to deal with - prompt customer service, great products, good website, reasonable shipping times. Now there is no customer service, and the website is time-consuming and frustrating to navigate, shipping times are long. What happened - change of management or financial troubles?! The only good thing still are the products. Hanna please fix your problems before you lose all your customers! That would be a big loss to us!
