Rakhim Dauzov

Ongoing Fake Leads on Our Account - Assist Appliance Repair
We’ve been a Thumbtack Pro for years, but since October 2025 to February 2025 the platform has gone downhill badly. Almost every “lead” we’ve received has been fake—nonexistent names, disconnected phone numbers, and no real customers. We’ve reported these leads and requested refunds as instructed, but many were denied without reason. To date, we’ve lost over $1,000+ on fake leads.

What makes it worse is the complete lack of support. We’ve reached out multiple times through phone and email, but Thumbtack employees have been unhelpful and dismissive. As a small business, every dollar matters, and being charged for invalid leads feels like exploitation, not support.

If this continues, we’ll have no choice but to seek legal action. Thumbtack needs to take responsibility, fix the fake lead problem, and stop charging hard-working businesses for invalid requests. Right now, I cannot recommend this platform to any professional.

We’ve been a Thumbtack Pro for years, but since August the platform has gone downhill badly. Almost every “lead” we’ve received has been fake—nonexistent names, disconnected phone numbers, and no real customers. We’ve reported these leads and requested refunds as instructed, but many were denied without reason. To date, we’ve lost over $1,000 on fake leads.

What makes it worse is the complete lack of support. We’ve reached out multiple times through phone and email, but Thumbtack employees have been unhelpful and dismissive. As a small business, every dollar matters, and being charged for invalid leads feels like exploitation, not support.

If this continues, we’ll have no choice but to seek legal action. Thumbtack needs to take responsibility, fix the fake lead problem, and stop charging hard-working businesses for invalid requests. Right now, I cannot recommend this platform to any professional.