BYLT Basics Anmeldelser 2.005

I bought a pair of sneakers online and paid $79.00 including taxes. When the sneakers arrived, I didn't like them and wanted to return them. They told me they charge a $7 return fee, but they only refunded me $62.00, $17.00 less than I paid. I tried emailing to complain, but no one responded. They simply stole my money.

Carol and the customer service team were top notch. Grateful to have bought from BYLT.

I needed to exchange a pair of pants and the process was extremely easy with free shipping. I also had some stitching issues on a pair of pants, they sent a free replacement pair immediately without needing to send the affected pants back. Their customer service has been exceptional. Hopefully this quality issue is a one-off and if it is, they are a 5 star!

Customer service was excellent, and markedly fast.

Helped me with a shipping issue quickly. Great customer service!

I had an issue with a pair of Black Everyday shoes with a poor heel stitching causing abrasions on my left foot. I contacted BYLT Support and they asked for a pic along with their concern on the matter. After sending them a pic of the shoe along with a pic of a different pair of BYLT shoes they immediately issued me a store credit. The customer service at BYLT is outstanding and they still are a favorite brand for both clothing and footwear.

I have been a loyal customer of BYLT for a few years now. I love the brand and product. I recently bought an item that was out of stock, was restocked, but was sent the wrong product. I let BYLT know, they asked for pictures, and because the original item is in high demand, they set one aside for me until I was able to get pictures. They even let me keep the incorrect one (which was awesome). I wish every company was as great with customer service.

Huge fan of BYLT. I own shoes and about 12 shirts from them -- from long-sleeve polos, short-sleeve, the Pulse polo, and several of the LUX drop-cut tees. What prompted this 5-star review was awesome and fast customer service through their chat that helped me understand the difference between their Executive Shirt and the 2.0 version to make a purchase. Great products, great service.

Best products and backed by Best customer service! The exchange process for size changes makes BYLT the best online purchasing experience.

Krystel and the BYLT team were a class act when I had to reach out on a quality issue with my order. The issue was resolved quickly and professionally. Would not hesitate to contact the team again should I encounter issues or just general praise!

BYLT had style that caught my attention enough to get an order. The obvious QUALITY of construction and fabric, got me to my next order.
The customer care received by Carol will have me coming back knowing that I have complete confidence in purchases with BYLT.
The compliments I get from my friends doesn’t hurt either!
By here with confidence, you want regret it!

My experience has been horrible. Items got lost in shipment. They would not refund me the money. They. Kept trying to have me use store credit and get more items. I don’t want more items, I want my money back. I even paid the extra money for package insurance. I ordered on December 22nd - it’s February 3rd and I still don’t have my money back….

This company is a joke.

Top notch customer service experience matched by the quality of clothing itself. I love this brand!

Very helpful and easy to work with. They made the process very easy

BYLT has earned a customer for life. My package was lost in the mail, and after getting no help from the carrier, I reached out to BYLT. They responded quickly and offered to replace my order free of charge—even though I didn’t purchase Route Package Protection at checkout (I will from now on!).

Edson was professional, warm, and extremely helpful. BYLT’s customer service is as impressive as the quality of their products—and both are hard to find these days. Highly recommend!

Not only are these clothes, the highest quality and so comfortable but in shipping, I messed up the address and they were so easy to work with so willing to go the extra mile to get it to the correct address never worked with the company like this before. I’d recommend them 10 out of 10.

Krystel was incredibly responsive and helped me to get to a resolution. She’s instilled my loyalty to the brand, and I’m excited to see what BYLT continues to do. By far my favorite clothing line!

Terrible customer service and overall bad experience. I ordered my husband stuff for Christmas and paid $28 for priority shipping stating it would arrive to my destination on Christmas Eve. Well that never happened. Since I was staying at an AirBnB I then had to pay $17 for UPS to change the delivery address because I did not want to going to the house I was no longer at. Well the package never got delivered. Customer service refunded me the $28 and then told me they would ship me a replacement package but one of my items they claimed was no longer in stock and refunded me. But when I looked online it was in stock. They gave me a terrible run around story and excuse and said I could just reorder but would not give it to me at the holiday sale price I originally paid. Since I order a sweatshirt and sweatpants as a set I wanted to return the pants now because I didn’t have the top and they say “ As a courtesy and we’ve waived the return shipping fee.” SERIOUSLY?? A courtesy??? Mind you I received the order a month and a half after placing it. I will never order from them again!!!!

Quality is top tier and their customer service is easy and efficient!

I have been buying most of my clothing from
BYLT for years now and have influenced many of my friends and family to do the same. For the first time I had an issue with product quality as a hole developed in a new pair of jeans. The customer service representative, Leon, was extremely helpful and immediately resolved the issue. This company has my unyielding loyalty.