Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
At Helveti, we are a team of watch enthusiasts and we specialize closely for selected brands. Thanks to that, we understand our products and we can manage always help and meet your needs as much as possible.. Our goal is the satisfaction of you, our customers. And your joy with a new watch. As authorized dealers of 40+ brands four our goods we provide all warranties, service and we guarantee originality.
Dukelskych hrdinu 343/3, 17000, Praha, Tjekkiet
2,8
13 anmeldelser
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I checked spam folder, 0 emails from you. Your contact form on website also do not working.
I wrote to these 3 emails
orders
complaints
info
Please solve your internal problem and response to my email. Your chat also do not working, nobody response to me.
Be very careful with this website. Unfortunately, my experience was extremely disappointing.
I ordered a watch as a gift for my friend in Europe in late December, including engraving, and paid the full amount upfront from overseas (Australia).
It took almost two weeks for the Helveti team to respond, only to inform me that the watch I ordered was not actually in stock. This was very frustrating, as their website initially showed a large number of watches as available. After contacting me, they sent an updated link showing only a few watches in stock, which clearly contradicted what was displayed at the time of purchase.
As a result, I had no choice but to cancel the order.
Although the order was cancelled and refunded, I was only refunded the product price. Due to their misleading stock information, I lost over $60 AUD in currency conversion and international bank fees, which they refused to cover, despite the issue being entirely on their side.
This experience cost me time, money, and a great deal of frustration. I would not recommend this company, especially for international orders or gifts with time-sensitive expectations.
Besvarelse fra Helveti watches
Thank you for your review. Unfortunately, several key points in it are factually incorrect or misleading, and we feel it is important to clarify the actual timeline and circumstances.
The order was placed on December 30, during the holiday period when most suppliers and banks operate in limited mode. The payment was not received immediately; it arrived on January 2 (Friday). Until payment is received, an order cannot be processed, reserved, engraved, or checked against real-time supplier availability.
On the very next business day, Monday January 5, we contacted you regarding the engraving details. On January 7, after confirming availability with the manufacturer, we informed you that the selected model was unfortunately no longer available and immediately offered alternatives. This is a standard and unavoidable process with watches, where stock levels can change rapidly and are often confirmed only after payment.
There was no “two-week silence” from our side. All steps were taken as quickly as realistically possible, given the holidays, banking delays, and manufacturer confirmation timelines.
Regarding the refund: you were refunded in full for the order amount we received. Currency conversion losses and international bank fees are charged by third parties (banks and card providers) and are explicitly outside our control. These fees are not retained by us, and no retailer can reasonably be expected to cover them.
We regret that the watch could not be delivered, but the situation was handled correctly, transparently, and promptly. Presenting this as unprofessional behavior or misleading intent does not reflect what actually happened.
For international customers with time-sensitive gifts, we always recommend contacting us before placing an order, especially during holiday periods, to avoid precisely this kind of disappointment.
Jakub - Helveti.cz
Besvarelse fra Helveti watches
Appreciate it, thank you for your order!
Jakub - Helveti.cz
I ordered a watch strap from Helveti.cz for my Orient watch. The strap looked great but turned out to be slightly smaller than recommended on site, so I contacted their customer support to arrange an exchange for a correctly sized original Orient strap.
After several polite emails and a full week of silence, I finally received a response confirming that my returned strap had been received and refunded. However, Helveti only refunded the price of the strap itself — not the shipping costs from the original order nor the return postage, both of which I covered out of pocket.
Throughout the process, communication was inconsistent. I had to follow up multiple times just to get confirmation that my package had been delivered and that the refund would be processed. Moreover, my specific question about an original Orient replacement strap was ignored, despite multiple reminders.
While I appreciate that the refund was eventually issued, the lack of transparency, incomplete reimbursement, and dismissive communication make this a disappointing experience overall. I had expected better from a store that markets itself as a specialist in quality watches and accessories.
Unless Helveti addresses the missing shipping refund and improves their customer support responsiveness, I cannot recommend them based on this experience. I will gladly update this review if the matter is resolved properly.
Besvarelse fra Helveti watches
Hello Edgaras,
just sent you an email, hopefully this will be solved in a split second - my colleague made a mistake unfortunately, we are of course refunding you completely.
Thank you for your understanding.
Jakub - Helveti.cz
I still not received my order which was placed 16/07/2025. Last status 2025-07-2213:28:08 Parcel collected by courier.
I mail them but nobody respond, i called them and the same problem. Helveti just ignore me, i paid money for order which was not delivered within 2 weeks, it's insane. I hope to receive feedback from them but most probably i need to dispute this transaction with PayPal or my Bank. Be careful with them.
Order 2508283
Besvarelse fra Helveti watches
Hello, I'm glad this was solved to your full satisfaction afterall. :-) We'd love if you'd be willing to change your review based on the final experience you've had with Helveti. Thank you!
Jakub - Helveti.cz
Initially, there were problems with the order (or rather with the lack of goods), but the company quickly solved the problem and sent another watch the next day.
Besvarelse fra Helveti watches
Thank you for your order and for a nice review, we are happy that all worked out well!
Jakub - Helveti.cz
Besvarelse fra Helveti watches
Hi,
Based on your review, both I and my colleague attempted to contact you (he eventually succeeded). The strap from your order has a delivery time of six weeks, so unfortunately, it cannot be dispatched until it arrives from our distributor. This information was communicated to you in two individual steps during the ordering process (in the product details and later in the cart), and unfortunately, we are unable to speed up the delivery. We would be happy to offer you an alternative that can be shipped immediately, as mentioned in one of our emails.
In-stock items are otherwise dispatched the same day, with delivery across Europe typically within two working days. We would greatly appreciate it if you would reconsider your review, your order will be shipped to you as quickly as possible.
Thank you.
Jakub - Helveti.cz
Excellent service and they respond fast to every question.
Besvarelse fra Helveti watches
Appreciate your review, looking forward to see you again soon!
Jakub - Helveti.cz
Very happy with my Mondaine-watch, which they had in stock at good price even though Mondaine itself was out-of-stock.
Payment didn't go trough at first (on my end), but they very quickly reached out to me and issue was resolved in no time. After that, super-fast and careful shipping, they even throw a gift in.
I will definitely browse their website again when I'm in the market for another (Swiss) watch.
Besvarelse fra Helveti watches
Dear Christophe, thank you so much for giving us 5 stars review. We are thrilled you had a great experience with our e-shop - our team works hard to make our customers happy. We hope to serve you again in the future. :)
Darina - Helveti.eu
- échange par mail très rapide et sympathique
- commande effectuée en Belgique le 31/07/24 et reçue le vendredi 2/08/24 >> très rapide .
Je recommande
Besvarelse fra Helveti watches
Thank you so much! It was a pleasure to help you :)
Came quickly, just as advertised. Got my watch no problem and well packaged. Overall great easy service
Besvarelse fra Helveti watches
Thank you so much for your review! We are trying to be as quick as possible so I am more than happy, that it works for you :) Enjoy your new watch and take care!
Horloge voldoet aan verwachting. Snel verstuurd naar Nederland en goed verpakt.
Besvarelse fra Helveti watches
Thank you and wish you the best with the new watch :)
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
