Safeguard Self Storage Anmeldelser 5.403

great customer service

the first two months were suppose to be 40 but I paid , 40 for 1 week of storage then turned around and paid 60 the second month, the staff is great and storage access is great and its the cleanest safest storage I've rented out thus far

Great customer service! Always!

Units are quality, high clearances & large/tall doors roll up with ease. Entire property has spacious wide clearance for easy maneuverability of vehicles etc. Property is perfectly clean & maintained & the staff is excellent & very helpful

I never know if your app is going to work. An employee tried to help by getting my code to use manually, but she did it so fast without showing me what she did so I don’t know how to find that manual code. That means you don’t get 4 or 5 stars.

Polite staff, easy access to temperature controlled facility and very affordable.

Although not having a live person at the location, somehow, the fact that I can go to the screen and speak to someone within minutes, it's growing on me. The installations are always clean, which I really appreciate. Having the tools to help load boxes is awesome, but some of them need a little TLC but they do the job. If something I would like is that the fees were a bit more suitable for the senior citizens. I asked previously and I was told there was no adjustments for this group. Something I would appreciate even more if you were to implement it later. Other than that, the installations are neat and secure.

Todo el tiempo el servicio a sido excelente

Thank you for making the transition so simple

Easy to sign up. Convenient location. Up to 50% off for first two months.

Spoke with Arnold in customer service and had a great experience with him. He was very helpful and made me feel valued.

Safety,, customer service and convenience

Terrible customer service! There is a man that claims he’s a manager with a very heavy accent who gets upset when you can understand him. The rudest! Do no get a storage here, dealing with him was terrible

Always great service

my experience w Safeguard East Rockaway was very positive
Khelsie was very accommodating to me
if anyone is in need of a storage place I recommend Self Storage in E Rockaway

good service.

The agent I worked with, Maya, was excellent—professional, courteous, and very helpful throughout the process.

However, I am dissatisfied with the billing. I was charged for a full month plus a partial month, despite having the unit for only about two weeks and never actually using it.

We experienced a house fire and initially needed temporary storage to remove salvageable items. At the time, we could not access our garage, so we rented the storage unit as a precaution. Shortly thereafter, the contractor was able to open the garage, which eliminated the need for the unit entirely. As a result, we canceled as soon as we realized it was no longer necessary.

Given that the unit was never used and was only held briefly due to an emergency situation, I believe being charged for more than the actual time needed is unreasonable.

We've only had the unit for about a month, but so far so good. Amy was great at fielding all my questions at the beginning. Prices are comparable with other places we looked at, buildings are clean, elevator is large, and it's easy to get in & out of the property. The carts they provide are helpful with getting items from the car up to the 3rd floor.