Awful. All items were faulty, not correctly sized, and very bad quality (think Temu quality but expensive prices). Delivery took around three weeks. I’ve emailed and emailed and no reply from cus... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Terrible customer service!! The items I received were alright, not bad quality, but I’m no expert on women’s laundry. However, I would strongly recommend people to spend their money elsewhere and AVOI... Se mere
Virksomheden har svaret
The lingerie is the same stuff you find for $2 on Shein or Fashion Nova. They have better stuff on Amazon. They drop ship it from China. They headquarter the company in the EU (Netherlands) and th... Se mere
Virksomheden har svaret
Absolutely love this lingerie! The craftsmanship is impeccable, and it’s clear a lot of thought went into the design. The bra provides great support without sacrificing style, and the matching panties... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Kontaktoplysninger
1,7
Dårlig
283 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Terrible customer service! AVOID!
Terrible customer service!! The items I received were alright, not bad quality, but I’m no expert on women’s laundry. However, I would strongly recommend people to spend their money elsewhere and AVOID! this company. I bought three nightwear items for my wife, but she did not like them and also did not try anything on. I requested a refund and followed the returns instructions outlined in their policy. They responded with an offer for a 20% refund on my items. They claimed that the seal on the packaging had been broken, therefore the items were not eligible for a refund. But as a goodwill gesture, they were willing to offer me a 20% refund. The items were delivered in an open and closed zip tie mechanism, so this accusation was incorrect, but they still insisted that the seals were broken even though I sent them pictures. They then offered me a 50% refund and I was able to keep the items. I stood my ground and demanded a full refund. I raised my issue with my bank which was very helpful and was able to claim my money back from Secret CoCo and I eventually won the dispute. It’s clear to see that they have a reputation for this kind of behaviour.
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra Secret cocos
Hi James,
We’re truly sorry to hear about your experience and that we made you feel unheard — that was never our intention. We understand how frustrating this situation must have been, and we apologize for the inconvenience caused by how the return was handled.
We’d really appreciate the chance to review this again properly. Please contact us directly so we can look into the full details of your case:
📧 support@secretcoco.com
Subject: Trustpilot Review
Our customer support team is available during business hours and responds within 24–36 hours. Our store is based in the Netherlands, and our return policy is outlined here:
https://secretcoco.com/policies/refund-policy
Thank you for your feedback — it helps us improve.
Moest een leuk pakje zijn
Moest een leuk pakje zijn, blijkt het goedkoop aan te voelen, stinkt en het retouren is een drama. Wanneer er contact gewenst is krijg je dit niet en alles ziet er gewoon enorm amateuristisch uit.
BESTEL HIER NIET
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Secret cocos
Hallo Saffira,
Het spijt ons oprecht dat dit uw ervaring is geweest — dit is niet de service die wij willen bieden. Onze excuses als het product en het retourproces niet aan uw verwachtingen voldeden en als onze communicatie niet duidelijk of professioneel overkwam.
We kijken dit graag persoonlijk voor u na. Neem alstublieft contact met ons op via:
📧 support@secretcoco.com
Onderwerp: Trustpilot Review
Onze klantenservice is bereikbaar tijdens kantooruren en reageert binnen 24–36 uur.
Awful quality, awful customer service, AWFUL
Awful. All items were faulty, not correctly sized, and very bad quality (think Temu quality but expensive prices). Delivery took around three weeks. I’ve emailed and emailed and no reply from customer services. I saw a review that mentioned a quick google search would’ve prevented this. Totally agree. What a terrible company, and massive scam.
Edit:
Secret coco have replied. They have asked me to email them or to fill in the form on their website.
I already did this, on the 12th January! Will forward the original email again.
27. december 2025
Uopfordret anmeldelse
Besvarelse fra Secret cocos
Hi Grace,
We’re truly sorry to read this and apologize for how frustrated and let down you feel — that’s not the experience we want anyone to have. We’re especially sorry if you didn’t receive a reply, as our customer support does respond to all emails during business hours.
Please reach out to us directly so we can properly review your case and assist you:
📧 support@secretcoco.com
Subject: Trustpilot Review
Our support team is available during business hours and responds within 24–36 hours. If you haven’t seen a response before, please make sure you contacted the correct email address or used our contact form:
👉 https://secretcoco.com/pages/contact
We’d really appreciate the chance to look into this for you.
droppshipped Shein lingerie from China
The lingerie is the same stuff you find for $2 on Shein or Fashion Nova. They have better stuff on Amazon. They drop ship it from China. They headquarter the company in the EU (Netherlands) and then tell you all this ridiculous mumbo jumbo rules about returns. Luckily, we didn't try it or open anything. Sent them pictures.
They immediately started haggling with me on a return. They offered 15% off to keep the lingerie. Then 20%. Then 35%. I stood firm requesting 75%. Finally they sent a return form to a Chinese factory. You pay shipping back to China governed by the laws of the Netherlands for $4 in lingerie.
Eventually I asked them for a 50% credit to cut my losses and they let me keep the lingerie.
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Secret cocos
Hi Benjamin,
We’re sorry to hear how disappointed you felt — that’s never what we want for our customers. We’d like to clarify that we are not a dropshipping company, we have our own manufacturer, and our store is based in the Netherlands, where our policies are governed by Dutch law.
That said, we’re sorry if the return process and communication felt frustrating or unclear. Our intention is always to find a fair solution within our policy, not to make things difficult.
If you’re open to it, please contact us directly so we can review this properly:
📧 support@secretcoco.com
Subject: Trustpilot Review
Our customer support team is available during business hours and responds within 24–36 hours. If you didn’t see a reply before, please ensure you contacted the correct email address or used our contact form:
👉 https://secretcoco.com/pages/contact
Bedrijf reageert niet op mails dat je…
Bedrijf reageert niet op mails dat je wilt retourneren. Kwaliteit is super slecht echt heel erg zonde deze service. Hier niet bestellen!!
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra Secret cocos
Hallo Romina,
Het spijt ons oprecht dat u geen reactie heeft ontvangen en dat u teleurgesteld bent over de kwaliteit — dat is niet de ervaring die wij willen bieden. Onze excuses hiervoor.
Neem alstublieft direct contact met ons op zodat wij uw retouraanvraag kunnen controleren en u verder kunnen helpen:
📧 support@secretcoco.com
Onderwerp: Trustpilot Review
Onze klantenservice is bereikbaar tijdens kantooruren en reageert binnen 24–36 uur. Controleer ook of u ons heeft gemaild via het juiste e-mailadres of via ons contactformulier:
👉 https://secretcoco.com/pages/contact
AVOID AVOID AVOID
This is by far the worse customer service experience I have had with any online experience ever!!! Do not bother buying from this website. First off I ordered some lingerie from here before Christmas and the order never reached me as it was lost in transit. When I tried to get in contact with said seller which by the way only means of contact is via email because the place is based in China so they obviously don’t want to deal with all the bad service they give any other way, I would sporadically get a response apologising like they were really willing to help you. In fairness the replacement was received but by the time I did I no longer required them. So I sent them straight back which was mid December and even up until now I have not been issued a refund on said items that were sent back. Like I said bad experience and even worse customer service. AVOID AVOID AVOID. Better off paying a bit more and get from somewhere else.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Secret cocos
Hi Ali,
We’re truly sorry to read this and that your experience left you feeling so frustrated — that’s absolutely not what we want for any customer. We apologize for the delays, the inconvenience caused by the lost shipment, and for the refund taking longer than expected.
To clarify, our store is based in the Netherlands and we do not offer phone support, but our dedicated customer support team is available via email and responds during business hours. We’d really like the chance to properly review your return and refund status and resolve this for you.
Please contact us directly so we can prioritise this:
📧 support@secretcoco.com
Subject: Trustpilot Review
If you haven’t seen a response before, please ensure you contacted the correct email address or used our contact form.
Absolute scam,
Absolute scam,
Do not burn your money, time, and energy with this company in anyway.
It's all wasted and for naught.
And please please do not buy anything, as I did, I feel terrible that the whole experience could have been prevented with a simple Google search.
I impulse bought.....
Burnt, for the first time in a long time.
Can't believe I got sucked in and parted with hard earned money for these scammers.
Oh, and since they replied, their support is patronising AI. Not support at all.
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Secret cocos
Hi Denise,
We’re truly sorry to read this and that you feel so disappointed — that’s never what we want for our customers. We understand how upsetting it is to feel let down after a purchase, and we sincerely apologize for the frustration this caused.
We’d really appreciate the opportunity to review your case and help where possible. Please contact us directly so we can look into this properly:
📧 support@secretcoco.com
Subject: Trustpilot Review
Our customer support team is available during business hours and responds within 24–36 hours. If you haven’t seen a reply before, please make sure you contacted the correct email address or used our contact form.
Never use these
Never use these. Terrible quality, it’s clear they copy a nice design and recreate it cheaply. Items came faulty and I’ve had no response from customer support.
22. december 2025
Uopfordret anmeldelse
Besvarelse fra Secret cocos
Hi Richard,
We’re really sorry to hear this and apologize for the frustration caused — this is not the experience we want for our customers. If your items arrived faulty and you haven’t received a response, we truly want to look into this and help resolve it.
Please contact us directly so we can review your case as soon as possible:
📧 support@secretcoco.com
Subject: Trustpilot Review
Our customer support team is available during business hours and responds within 24–36 hours. If you haven’t seen a reply yet, please make sure you contacted us via the correct email address or our contact form.
Absolutely terrible experience
Absolutely terrible experience. My order took weeks to arrive, and when it finally did, the “leather” item was cheap, poor quality, and not even leather as advertised. I requested a refund and was repeatedly given excuses, delays, and contradictory information. They even promised a full refund without return, then later asked for tracking for a return I was never required to make. After weeks of chasing them with no refund ever appearing, I had to lodge a dispute with my bank. Completely unprofessional and misleading — I won’t be purchasing from this company again.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Secret cocos
Hi Andrea,
We’re truly sorry to read this and understand how frustrating this must have been. We apologize for the confusion, delays, and mixed communication you experienced — that’s not the standard we aim to provide.
We’d appreciate the opportunity to review this properly and clarify what happened. Please contact us directly so we can check your case in detail:
📧 support@secretcoco.com
Subject: Trustpilot Review
Our customer support team is available during business hours and responds within 24–36 hours. If you didn’t see a reply before, please ensure you contacted the correct email address or our contact form.
Cheap stuff sold expensively
I found the items I purchased do a tiny fraction of the price on SHEIN. I had to pay to return the items to China for a refund. This was in June 2025. I have just had this back showing unclaimed. I have not received my refund. I highly recommend that you don’t use this company.
7. juni 2025
Uopfordret anmeldelse
Besvarelse fra Secret cocos
Hi Lucy,
We’re very sorry to read this and understand how frustrating this must be. We apologize if your refund has not yet been completed and if the return process caused confusion — that’s not the experience we want to provide.
Please contact us directly so we can urgently check the status of your return and refund:
📧 support@secretcoco.com
Subject: Trustpilot Review
Our store is based in the Netherlands, and our customer support team is available during business hours. We respond within 24–36 hours. If you haven’t seen a reply before, please make sure you contacted the correct email address or our contact form:
👉 https://secretcoco.com/pages/contact
We’d appreciate the chance to resolve this properly for you.
De kwaliteit is slecht en alles valt…
De kwaliteit is slecht en alles valt heel klein. Terugsturen gaat moeilijk. Het gaat terug naar China en dan draai je zelf op voor de retourkosten.
28. december 2025
Uopfordret anmeldelse
Besvarelse fra Secret cocos
Hoi Sigrid,
Het spijt ons dat de kwaliteit en pasvorm niet aan je verwachtingen voldeden.
We helpen je graag verder. Neem contact met ons op via support@secretcoco.com
met als onderwerp “Trustpilot review”, zodat we je bericht met voorrang kunnen behandelen. We reageren binnen 24–36 uur tijdens kantooruren. Je kunt ons ook bereiken via: https://secretcoco.com/pages/contact
Dank je wel voor je feedback.
Hartelijke groet,
SecretCoco Customer Support
Annoyed with myself
I am awaiting delivery of and order that was promised to be delivered yesterday. Why didnt I check the reviews before placing my order. Looks like I've been conned, I'll be very very surprised if I receive my order.
23. december 2025
Uopfordret anmeldelse
Besvarelse fra Secret cocos
Hi Wenic,
We’re sorry to hear that you’re feeling worried about your order — we understand how frustrating delivery delays can be. We’d really like to reassure you and look into the status of your shipment for you.
Please contact our customer support team at support@secretcoco.com
, and we’ll be happy to check the tracking details and assist you further. Our team is available during business hours and responds within 24–36 hours. You can also reach us via our contact form here: https://secretcoco.com/pages/contact
Thank you for sharing your concerns — we hope we can put your mind at ease and help you receive your order as soon as possible.
Kind regards,
SecretCoco Customer Support
Oplichting in een kinky jasje
De kwaliteit van vies tegen en over retourneren doen ze enorm moeilijk. Ze sturen liever 50% van het geld terug dan een retour aan te nemen. Het is ongelooflijk Bespaar jezelf veel tijd, geld en frustratie.
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Secret cocos
Hoi Jasper,
Het spijt ons dat je deze ervaring zo hebt beleefd — dat is absoluut niet wat we willen. Onze excuses voor het ongemak en de frustratie die dit heeft veroorzaakt.
We kijken dit graag persoonlijk voor je na. Neem contact met ons op via support@secretcoco.com
met als onderwerp “Trustpilot review”, zodat we je bericht met voorrang kunnen behandelen. Onze klantenservice is bereikbaar tijdens kantooruren en reageert binnen 24–36 uur. Je kunt ons ook bereiken via: https://secretcoco.com/pages/contact
Dank je wel voor je feedback — we helpen je graag verder.
Hartelijke groet,
SecretCoco Customer Support
Junk , chinese crap, customer service wont refund easily.
SecretCoco is Junk Chinese crap. Looks nothing like photos, and blatantly lied about material its made from. Also, terrible customer service. I recently bought a "leather" harness from SecretCoco for my wife. It came straight from China drop shipper "Gofo", so i know it came from the Chinese manufacture. The harness is junk thin pleather- its basically stamped plastic, its not real leather, despite the listing says "leather", and despite this harness being marked down from $160 to $54, implying that its a genuine leather product being discounted. This item is not worth more than $5, its very flimsy, cheap, the metal components that hold it all together feel light weight and cheap, and would easily break off with a little force - reminds me of cheap Halloween costumes material. I'm currently trying to get a refund and so far Ive sent 3 emails, and have only gotten one email response from SecretCoco customer service offering me a 20% discount refund- to which I've refused. So far, no response to my other 2 emails requesting immediate return instructions. Very odd for a company that offers on the website a "30 day money back guarantee". I did a little research and found very similar faux leather harness with same design and material on Ali-express less than $5. Has the same stamped leather pattern and color, and cheap metal components. Save your time and headache, this website is scamming folks, and praying they go away when they ask for a refund. I wont be easily deterred. Credit card company has been notified for a charge back, and have plenty of photo evidence to make the case. Read the other reviews and avoid this company.
14. december 2025
Uopfordret anmeldelse
Besvarelse fra Secret cocos
Hi,
We’re really sorry to read your review and understand how upsetting this experience has been. This is not the impression we want to give, and we apologize for the frustration caused.
We would genuinely like the opportunity to review your order, clarify the product details, and assist you properly with the next steps. Please contact our customer support team at support@secretcoco.com
, so we can look into this for you. Our team is available during business hours and responds within 24–36 hours. You may also reach us via our contact form here:
https://secretcoco.com/pages/contact
Thank you for sharing your feedback — we take this seriously and hope we can still assist you directly.
Kind regards,
SecretCoco Customer Support
Absolute Rubbish!
Absolute Rubbish!
On arrival went straight into the bin. Wasn't going to embarrass myself or insult my partner by offering her such a poor quality and obviously badly copied piece of erotic lingerie
it's clear that the items photographed on their website are genuine items bought from a reputable manufacturer and the items sent out to customers are just cheaply made poor quality copies.
The alarm bell should have been the lack of an active link to their now obviously false TrustPilot rating.
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Secret cocos
Hi Nile,
We’re really sorry to read this and that we left you with such a negative impression — that’s certainly not the experience we want to provide. We understand how disappointing this must have been, and we apologize for the frustration caused.
We’d genuinely appreciate the opportunity to review your order and address your concerns properly. Please reach out to us at support@secretcoco.com
so we can look into this for you. Our customer support team is available during business hours and responds within 24–36 hours. You may also contact us via our form here: https://secretcoco.com/pages/contact
Thank you for taking the time to share your feedback — we hope we can still assist you directly.
Kind regards,
SecretCoco Customer Support
Cheap, sizing is all off, falling apart
Quality was so cheap, the sizing was all wrong and it was falling apart before I could even try it on.
I bought three sets, all in size S.
Even though they were all labelled S, every part of each set was a different size. Even within one set (Quinn) the bottoms were tinier than an XS size, and the corset was literally bulging from how large it was. Also the corset was very different from the video promotional photos.
Do not buy from this place. I will be attempting to return my items, though from the other reviews, I am worried that will also be an issue.
So disappointed!
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Secret cocos
Hi Katerina,
We’re really sorry to hear about your experience — we understand how disappointing this must have been, especially after ordering multiple sets. This is certainly not the quality or consistency we aim to provide.
We’d appreciate the opportunity to review your order and help you properly with the next steps. Please contact our customer support team at support@secretcoco.com
, and we’ll do our best to assist you as quickly as possible. Our team is available during business hours and responds within 24–36 hours. You can also reach us via our contact form: https://secretcoco.com/pages/contact
Thank you for sharing your feedback — we hope we can still help resolve this for you.
Kind regards,
SecretCoco Customer Support
DO NOT BUY IT FROM THEM!!!! SCAM!
DO NOT BUY IT FROM THEM!!!!! Is a scam!!!! I would like to leave a minus star if i could! The product we got is completely different than the website!!
The cutting & the quality was shocking! When we ask for the return they just keep negotiating with us. We insisted to get a full refund, then they send us the return address which is in china! It’s thousands mile away from Europe and never reply afterwards! I google the return address found that there are many more online shop which its operated from them and customer got the same issue - Terrible quality, completely different than the website and extremely hard to return. Those websites are - Northmere, Diana&Rose Boutique, Olivia Micheal, Klenient etc‼️
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Secret cocos
Hoi Sam,
Het spijt ons oprecht om te lezen hoe teleurstellend deze ervaring voor je is geweest. We begrijpen je frustratie en dit is zeker niet wat we willen uitstralen.
We kijken dit graag persoonlijk voor je na en helpen je verder. Neem alsjeblieft contact op met onze klantenservice via support@secretcoco.com
. Ons team is bereikbaar tijdens kantooruren en reageert binnen 24–36 uur. Je kunt ons ook bereiken via:
https://secretcoco.com/pages/contact
Dank je wel voor het delen van je ervaring — we hopen dit alsnog netjes voor je te kunnen oplossen.
Hartelijke groet,
SecretCoco Customer Support
Producten van belachelijk slechte…
Producten van belachelijk slechte kwaliteit, ik wil mijn geld terug en niet wachten tot de producten retour zijn gestuurd. Zoals ik hier lees krijg je dan namelijk nooit je geld terug.
25. november 2025
Uopfordret anmeldelse
Besvarelse fra Secret cocos
Hoi Naomi,
Het spijt ons oprecht om te horen dat je zo ontevreden bent — dat is absoluut niet de ervaring die we willen bieden. We begrijpen je frustratie en nemen dit soort feedback serieus.
We willen dit graag persoonlijk voor je bekijken en samen naar een passende oplossing zoeken. Neem alsjeblieft contact op met onze klantenservice via support@secretcoco.com
. Ons team is bereikbaar tijdens kantooruren en reageert binnen 24–36 uur. Je kunt ons ook bereiken via ons contactformulier: https://secretcoco.com/pages/contact
Dank je wel voor het delen van je ervaring — we hopen je alsnog goed te kunnen helpen.
Hartelijke groet,
SecretCoco Customer Support
Terrible
Ordered an item last month and have not received it yet. After chasing up, I found out that the item was delivered to another location because the label was wrong. There is no customer service and no refund yet — terrible scammers.
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Secret cocos
Hi Kian,
We’re really sorry to hear about this — we completely understand how frustrating this situation must be, and we sincerely apologize for the experience you’ve had.
We’d like to look into your order and help resolve this properly. Please contact our customer support team at support@secretcoco.com
, so we can check the delivery details and assist you further. Our team is available during business hours and responds within 24–36 hours. You can also reach us via our contact form here: https://secretcoco.com/pages/contact
Thank you for bringing this to our attention — we hope to make this right for you.
Kind regards,
SecretCoco Customer Support
I was sent lingerie a few months back…
I was sent lingerie a few months back that was all different sizes as it’s from china!!! They looked pretty but I needed to contact them to send some back I’ve heard nothing still got lingerie I bought for my girlfriend the wrong size would never buy from here total scam and really disappointed better shops to choose just look on the internet.
Very poor and never shop here again
25. januar 2025
Uopfordret anmeldelse
Besvarelse fra Secret cocos
Hi Simon,
Thank you for sharing your feedback, and I’m genuinely sorry to hear about the frustration you’ve experienced. I completely understand how disappointing it must be to receive items in the wrong sizes, especially when they were meant as a gift. This is absolutely not the experience we want for you.
Please rest assured that we do not source or ship items from China, and I’m truly sorry if things came across that way. We have our own manufacturer, and our store is based in the Netherlands.
We also don’t have phone support, but our customer support team is always available via email during business hours and responds within 24–36 hours. If you reached out and didn’t hear back, it may be due to emailing the wrong address — please make sure to contact us at support@secretcoco.com
so we can locate your message and help you right away.
Since you still have the lingerie, we would really like to sort this out for you — whether that’s checking return eligibility or exploring the best solution for you.
Please email us at support@secretcoco.com
and we’ll take care of this with priority.
Once again, I’m truly sorry for the inconvenience you’ve been through, and we’re here to make things right for you.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.