Dear Kristina,
thank you for sharing your experience with us.
We are sorry in case there were any inconveniences caused, and we understand that the withdrawal process might be longer than expected.
Please, be informed that before receiving a pay-out, players need to undergo the verification process.
Winshark would like to inform you that the KYC verification process is a standard procedure, which takes place in casinos, and we are not an exception
After providing all the requested documents and successfully passing the verification, your withdrawal request will be processed, and you will be notified via email regarding the results
Kindly ask you to pay attention to the last email that was sent to you from our Financial Department today, at this time 2024-09-13 11:49 UTC, and follow all the instructions that are clearly described there.
Please upload the requested documents in your Profile --> Verification tab, or you can send them directly via email [email protected].
We understand that this procedure might be exhausting, however, please note that the requested documents by our Financial Department represent a proof of establishing your identity. In this way, we are making sure to protect you and your account in the future.
In case you have other questions related to the verification or financial processes, you can always reach directly our KYC department via email.
If you need any clarifications, please contact us by our Live-Chat or email address of the Support Team. Our support agents are 24/7 available to assist you!
Thank you for understanding
Winshark Casino Representative.