My husband and I were booked on a Viking tour down the Danube in late September. We did not buy their insurance. Unfortunately 2 weeks before the cruise, I was diagnosed with an eye condition that required immediate surgery. A gas bubble was inseryed into my eye and if you fly with that, you risk your eye exploding. There was no choice, I couldnt go. Viking was able to rebook my room to someone else, so essentially they received double payment on the room. I am not asking for our money back, just a credit, as it was a fairly substantial amount. All Viking would give me was the run around—- you should have bought the insurance! This is just bad business since they received double the amount for the room. I will NEVER book with Viking again. They are a low class cruise line with bad policies. There are so many better choices on better cruise lines. They nickel and dime you to death, and make you pay a year in advance. Please look elsewhere. This company is no good!