What a awesome supplier.
I ordered with them for the 1st time, it was part of my wife's Christmas Present. I had also purchased a slushie maker, Bacardi and lime juice elsewhere.
Anyway, no one was home when the parcel arrived unfortunately.
By the time I arrived home,obviously I thought it had not arrived yet, until I read my emails, which stated it had been.
I got in contact with them,after a couple of back and forth, me checking my neighbours,rear garden etc to no avail,one of the managers phoned me, after a short chat about the circumstances, wife's present, short time frame and the disappointment,she offered to replace the items and delivery free of charge.
Being a first time buyer, I never expected this. Trust me when I was overwhelmed with their understanding and kindness.
They now have a customer for life.