Bait and Switch
No, no, no, no, no.
BAIT AND SWITCH.
Second order, identical to first (two months prior), was nearly double the price. Eager customer service clerk assured me I'd selected different materials. No, I didn't. Replied to clerk with screenshots of the two orders, and customer service fell silent. No response.
Recently tried again, this time using an international vendor option promising roughly two-week turnaround. Within a few days, order is delayed by over a week.
Xometry does not get a third chance. Plenty alternatives; China has never let me down. Too bad. Quality was good first time. Last time.
Besvarelse fra Xometry
Thank you for being candid about your experience.
We utilize a dynamic AI pricing engine, but if an identical reorder saw an increase, we need to verify if there was a technical glitch or a specific market volatility issue that our team failed to explain. In these situations, we can have our sales team review for price concerns as well.
If you’re open to it, we would appreciate the chance to review your order concerns. A request for information has been sent to allow this. We would like to make this right and hope to be in contact with you soon.