Irish Supply Opiniones 736

Respuesta de Irish Supply

Hace 18 horas

Hi Martin,

We’re very sorry to hear this, it’s not the experience we want for anyone.

Our customer support team usually resolves a high volume of cases with strong satisfaction, but we want to take a personal look at your experience and understand what went wrong.

We want to put this right. Please feel free to:

• Update your review with your order number, or
• Email us at [email protected] with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.

We’ll make sure your case gets our full attention.

Being a small Irish team, we genuinely value your patience and hope to turn this experience around for you.

Kind regards,
Siobhan

Respuesta de Irish Supply

Hace 19 horas

Hi Angie,

Thank you for bringing this to our attention.

We’re very sorry for any trouble or frustration this may have caused. Waiting that long for a delivery is understandably frustrating, and we completely appreciate how that would affect your trust in us.

We’d really like the opportunity to make this right. Please feel free to:

• Update your review with your order number, or
• Email us at [email protected]
with “Trustpilot Follow-Up” in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.

We’ll make your case a priority and ensure it is handled with genuine care and attention.

As a small Irish team, your patience truly means a lot to us, and we’re very grateful for the opportunity to make this right. We’re committed to turning this experience around and earning back your trust.

Kind regards,
Siobhan

Respuesta de Irish Supply

Hace 3 días

Hi Joyce,

We’re very sorry for the delay and inconvenience with your order, this is not the experience we want for our customers. We understand your frustration regarding the missing adapters and sincerely apologize.

We want to assure you that we are a fully Irish-owned company, with customer support provided directly from Ireland. While we work with both Irish and international suppliers to broaden our range, our first responsibility is always to our Irish customers.

Our support team typically resolves over 150 cases each day with a high level of satisfaction, which makes it all the more important for us to look into your experience personally and ensure it is put right.

We will prioritize your case and get in touch with you directly as soon as possible to ensure this issue is resolved and that you receive the service you deserved.

Thank you for your patience, and we hope to restore your confidence in our service.

Kind regards,
Siobhan

Respuesta de Irish Supply

Hace 3 días

Hi there,

We’re truly sorry for the frustration and disappointment this situation has caused. This isn’t the experience we want for any of our customers, and we regret that it fell short of your expectations. While delays can sometimes happen, we sincerely apologize for the extended wait.

We understand that you specifically ordered the Voch 2 watch because you enjoyed it previously, and we’re genuinely sorry that this one didn’t meet the same standard. Please know that your experience matters to us, and we’d like the chance to make it right.

If you give us another opportunity in the future, we would be very grateful to assist you personally and provide the service you truly deserve.

Your patience and understanding mean a great deal to our team.

Kind regards,
Siobhan

Respuesta de Irish Supply

5 feb 2026

Hi Jim,

We completely understand how frustrating it can feel when you believe your concerns aren’t being heard, and we’re truly sorry this was your experience.

We’d like to reassure you that all of our responses are handled by real people on our small Irish-based team, not automated bots, and our intention is always to help as clearly and promptly as possible.

It’s genuinely disappointing for us to hear this feedback, as our customer support team typically resolves over 150 cases each day with a high level of customer satisfaction. That’s why we would really appreciate the opportunity to review your case personally, understand what went wrong, and make things right for you.

Please rest assured that we will prioritize your case and ensure it is handled with care and urgency. We are committed to reviewing all details thoroughly and working closely with you until the matter is fully resolved to your satisfaction.

Thank you for taking the time to share your experience, we hope you’ll allow us the chance to restore your confidence in our service.

Kind regards,
Siobhan

Respuesta de Irish Supply

2 feb 2026

Hi Mary,

Thank you very much for sharing your experience, we really appreciate it.

We’re delighted to hear that the updates, delivery, and communication met your expectations, and that everything arrived smoothly. It’s great to know you felt well informed throughout and that our team was able to respond promptly.

Thanks again for your kind words and support, it truly means a lot to us, and we’re so glad you’re happy with your purchase.

Kind regards,
Siobhan

Respuesta de Irish Supply

31 ene 2026

Hi Teresa,

We’re truly sorry to hear this, it’s not the experience we want any of our customers to have.

Sometimes messages can be overlooked or filtered into spam, and we understand how upsetting this must be, particularly if you’ve been waiting for a response. We usually handle more than 150 cases a day with positive feedback, so we’d like to personally review your experience and put things right.

We want to help make this right. Please either:

• Update your review with your order number, or
• Email us at [email protected] with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.

Your case will be our top priority, and we’ll make sure you’re properly looked after.

Being a small Irish team, we really value your patience and are focused on putting things right.

Kind regards,
Siobhan

Respuesta de Irish Supply

31 ene 2026

Hi Dean,

We’re very sorry to hear about your experience and completely understand how frustrating this must be. This is certainly not the experience we want for our customers, and we apologize for any inconvenience caused.

We work with international suppliers to offer a wide range of products that Irish customers enjoy. While some items may also appear on global marketplaces, we take extra care with quality checks, customer support, and our satisfaction guarantee, support you won’t always get elsewhere.

Our customer support team handles many cases every day with high satisfaction, and we genuinely want to look into your situation personally to make it right.

We’ll prioritize your case and make sure you receive the care and attention you deserve.

Kind regards,
Siobhan

Respuesta de Irish Supply

29 ene 2026

Hi Caroline,

We’re really sorry for the inconvenience this has caused and for the frustration you’ve experienced.

We work with both Irish and international suppliers so we can offer a wide range of products that many Irish customers enjoy. While some items may also be found on global marketplaces, we take pride in the extra care we provide through customer support, quality checks, and our satisfaction guarantee, so customers have help and reassurance if something doesn’t go as expected.

Thank you for sharing your feedback with us. We truly value it, as it helps us improve and do better for our customers going forward.

Kind regards,
Siobhan

Respuesta de Irish Supply

27 ene 2026

Hi Maura,

We’re really sorry for the frustration this situation has caused and for the delay you experienced. We know how disappointing it is when an order doesn’t arrive when expected, especially if it was intended for a gift or something time-sensitive.

Our customer care team supports a high volume of customers every day and consistently resolves enquiries with strong satisfaction, so when we miss the mark, we want to understand why. Your experience matters to us, and we don’t want it to feel overlooked.

We’re currently reviewing this internally and would like the chance to look into your case properly and make things right for you.

Kind regards,
Siobhan

Respuesta de Irish Supply

24 ene 2026

Hi Michael,

We’re genuinely sorry to hear about your experience and that the product didn’t meet your expectations.

We understand how frustrating long delivery times can be, especially when they’re unexpected. While we are an Irish-run business, we do work with international suppliers to offer a wider range of products, and we appreciate that this could have been clearer at checkout.

We truly want to make things right for you. Please either:

• Update your review with your order number, or
• Email us at [email protected] with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.

We’ll treat your case as a priority and ensure you receive the care and support you deserve.

As a small Irish team, we truly appreciate your patience and are committed to making this right for you.

Kind regards,
Siobhan

Respuesta de Irish Supply

24 ene 2026

Hi Cristy,

Thanks a million for such a lovely review!

We’re so glad to hear you’re enjoying the product and that it’s been a solid upgrade from your old one. It’s great to know the durability, adjustable spray settings, and comfortable design really stood out, and that it’s proving useful for everything from garden work to washing the dogs.

We’re also delighted the ordering process was easy and delivery was quick. Thanks again for your kind words and support, it truly means a lot to our team!

Kind regards,
Siobhan

Respuesta de Irish Supply

21 ene 2026

Hi Leigh,

We’re really sorry to hear about your experience, this isn’t the kind of service we want anyone to have. We understand how frustrating it is to receive something different from what was expected, and we apologize for the disappointment this has caused.

We work with international suppliers to offer a wide range of products that Irish customers enjoy. While some items may also appear on global marketplaces, we stand behind the extra care we take with customer support, quality checks, and our satisfaction guarantee, ensuring a level of service you won’t receive elsewhere.

We’re genuinely sorry for the delay in responding. Our team normally resolves a high volume of cases with strong satisfaction, so we want to personally review your experience and make it right.

We hope to have the opportunity to serve you again in the future at the high standard you deserve. We greatly appreciate your feedback and will use it to improve our service.

Kind regards,
Siobhan

Respuesta de Irish Supply

20 ene 2026

Hi Noeleen,

We’re genuinely sorry to hear about your experience and fully understand how disappointing this must have been. This is not the outcome we want for any customer, especially when a product doesn’t meet expectations

We work with international suppliers to bring Irish customers a wide range of products they love. While some items may also appear on global marketplaces, we stand by the extra care we take with quality checks, customer support, and our satisfaction guarantee, support you won’t receive elsewhere.

We appreciate you taking the time to share this feedback, it helps us improve our product listings, quality checks, and return process moving forward.

Kind regards,
Siobhan

Respuesta de Irish Supply

19 ene 2026

Hi Lorraine,

We’re very sorry for the frustration and disappointment this has caused, especially after the delays and the product not meeting expectations. This is not the experience we want for our customers, and we apologize that arranging a return has been so difficult.

We’re truly sorry for the stress this situation has caused and really appreciate you taking the time to tell us about your experience, even though it was disappointing.

While we work with international suppliers, responsibility for communication and resolutions sits with us, and we’re sorry that you felt ignored. We resolve over 150 cases daily with high satisfaction, so we want to personally review your experience and make it right.

We sincerely hope you’ll give us another opportunity in the future to provide the service you deserve. Your feedback is invaluable, and we’ll use it to make improvements moving forward.

Kind regards,
Siobhan

Respuesta de Irish Supply

17 ene 2026

Hi Mary,

We completely understand how disappointing long delivery times can be, especially when the item was intended as a gift. We’re truly sorry your grandson didn’t receive his present as promised.

That’s very disappointing to hear, our CS team typically resolves over 150 cases a day with high satisfaction, so we want to personally review your experience and make things right.

We’re looking into what happened with your order internally to understand the delays and why the quality fell short. Your feedback is very important to us, and we want to make sure you’re properly looked after.

Thank you for letting us know about your experience, we appreciate your patience and will work to resolve this situation fairly.

Kind regards,
Siobhan

Respuesta de Irish Supply

17 ene 2026

Hi Aoife,

We’re sorry to hear about your experience and understand why this was disappointing, especially given the delivery timing and mixed messages. This isn’t the service we aim to provide.

To clarify, we’re a fully Irish-owned company with a customer care team based in Ireland. We do work with both Irish and international suppliers, which means some orders are shipped from overseas and can take longer than expected.

We understand the frustration caused by delivery delays, especially for time-sensitive orders. We’re reviewing this internally.

Our customer service replies are handled by real people on our team, not bots, and we genuinely want to help. We review every case carefully and take feedback like yours seriously so we can improve how we communicate and support our customers going forward.

Thank you for sharing your experience, we appreciate you taking the time to let us know where we need to do better.

Kind regards,
Siobhan

Respuesta de Irish Supply

14 ene 2026

Hi Anne,

We’re really sorry to hear about the delay, that’s certainly not the experience we want for our customers. We completely understand how disappointing long delivery times can be, especially when the item was meant as a gift.

We really want to set things right. Please either:

• Update your review with your order number, or
• Email us at [email protected] with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.

We’ll put your case first and make sure you’re properly looked after.

Being a small Irish team, we genuinely appreciate your patience and are dedicated to turning this around for you.

Kind regards,
Siobhan

Respuesta de Irish Supply

14 ene 2026

Hi Lisa,

We’re really sorry for the frustration this has caused, this isn’t the experience we want for any of our customers. We completely understand how disappointing longer delivery times can be, especially when an item is needed.

We work with international suppliers to offer a wide range of products that Irish customers enjoy. While some items may also be available on global marketplaces, we take extra care with customer support, quality checks, and our satisfaction guarantee, support you won’t always get elsewhere. We’re reviewing these cases internally and want to make sure you’re properly looked after.

We really want to set things right. Please either:

• Update your review with your order number, or
• Email us at [email protected] with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.

Your case is a priority, and we’ll take care to handle it properly.

As a small Irish team, we sincerely value your patience and are focused on resolving this matter to your satisfaction.

Kind regards,
Siobhan

Respuesta de Irish Supply

13 ene 2026

Hi Shane,

We’re very sorry for the frustration and concern this situation has caused. We fully understand how upsetting it can be to feel unheard, particularly when you’re waiting for updates on an order.

We’d like to clarify that our responses come from real members of our small Irish-based team, not bots and our intention is always to help as clearly and promptly as possible. When communication falls short, we recognize how disappointing that can be, and we take that seriously.

We are a fully Irish-owned company, with customer support handled here in Ireland. While we work with both local and international suppliers, our focus remains on supporting Irish customers and resolving issues properly.

We genuinely appreciate this feedback and would welcome the opportunity to review your order personally and provide a proper update or resolution. Thank you for raising your concerns, it helps us improve and deliver a better experience moving forward.

Kind regards,
Siobhan