SkyParkSecure.com Opiniones 12.569

Don’t touch them with a barge pole!
SPSAPI-865905
booking number above just incase they actually bother to read this and heaven forbid- put their mistake right.
We are due to travel for a weeks holiday from East Midlands airport on Sunday 15th February 2026.
I paid £150 for parking, fast track and the premium lounge facilities to placate my husband as he takes some persuading to use airports due to the rip off nature of the travel industry.
I’ve gone to print off my bookings to spot that they have booked the wrong dates 14th February instead of 15th.
Now, I know it’s their mistake because you have to put in your flight numbers and times so it’s definitely been confirmed incorrectly. I’ve sent an email pointing out the mistake to be told that the booking is not changeable!
Hang on a minute! This is your mistake!
They are also uncontactable via live chat or telephone. There’s a red flag in itself.
You submit an email and they send you an unhelpful reply back as and when they can.
Terrible customer care and totally unhelpful and unprofessional, I feel like they’ve thumbed their nose at us and hate to say it but husband might just have a point. What’s the point of being stressed out when going abroad. Another nail in the coffin of foreign holidays for us.

Made a booking for Heathrow airport parking in advance and needed to change the vehicle. Emailed and received a reply very quickly with new and amended details. Great service

Contacted SkyParkSecure directly by email as I couldn’t find any confirmation for my car parking booking. Received a reply within 30 minutes and all sorted now. Brilliant service when you know what to do . Don’t bother with online form.

Terrible service and extremely poor ha
I had a very poor experience with Secure Drop and Go car park at Edinburgh. When I collected my car, I noticed damage inside the vehicle – the volume button was missing and was later found loose in the back of the car. This damage was not present when I dropped the car off.
I immediately drove back to report the issue and was initially supported in submitting a claim, which gave me some confidence it would be handled fairly. Unfortunately, that was short-lived.
I later received a very rude and dismissive email stating that they had “investigated” the matter, their staff denied causing any damage, and that the manager would believe her employees over me. I was told I had “no proof,” despite the fact the damage clearly occurred while the car was in their care.
The tone of the email was unprofessional and insulting, and the refusal to take responsibility was extremely disappointing. I would not recommend this service based on both the damage to my car and the way the situation was handled afterward.

Highly inaccurate FEEFO reviews. Booked an airport car park and had a lot of trouble with the car park. Tried to leave a review to say the FEEFO reviews are highly inaccurate as they represent sky park secure and not individual car parks and they blocked my review from being published.

Avoid using sky park secure, they hide behind not owning the car parks which is true. But they also shouldn’t leave an inaccurate 5* reviews for the car parks when they are in fact blocking all negative reviews from being published. For info…. It was Imagine car park John Lennon airport which has 5* reviews on sky park secure website however Google and trip advisor reviews are 1*. Car park drove the car around for miles and stole our sat nav and parked it unsecure!

Fabulous customer service

Quick response to my query, dealt with efficiently.

A booking was made with SPS for a forthcoming cruise which we were very happy with - pricing, procedure & location. Unfortunatley due to unforseen family circumstance we were unable to travel and a cancellation was necessary. SPS were very understanding and repaid our costs without question immediately.

So far so good. Booked and order confirmation through. When checked with customer service-very quick and courteous. If parking as good, will be quite happy

My cause for concern was well handled in a timely manner with understanding and a goodwill gesture was well appreciated. Thank you for paying attention.

The service is so professional I would recommend it to all my friends

Had to make an amendment due to airline changing flight times. Couldn't get through to the customer help on the phone but emailed and got a reply instantly sorting out the question I had. Great service

Very helpful a great company.

Company responded very quickly and refunded my parking payment duexto me being incapacitated and not able to fly.
A great company to book with well done and thank you.

Had a query and message skypark, quick response and solved my query

Sky park was easy and convenient. Unfortunately I had an interaction with a member of staff I still can’t believe happened. After confirming I was in the right premises I was met with sarcasm and aggression. I do not need to feel like I’m going to have a fight with a member staff when going on a family vacation.

I called with a booking querie and was assured it was sorted out and email sent with confirmation within a short space of time. Great customer service thank u

Honestly from the bottom of my heart they were AMAZING! I dont write that half heartedly!!
I was nervous in the beginning because ive always used the bigger companies and used shuttle busses.
NEVER AGAIN!
The team from the moment you arrive make it so easy and pleasant.
We pulled up to a barn conversion and saw cars outside......bingo! Then when I went in i was greeted by two lovely gentleman and gave my details over and once unloaded my keys also.
We then went outside loaded our suitcases in the back of a large van style taxi (very clean and comfortable). My partner sat in the front as he is so tall and chatted away with both drivers to and from the airport.
Moments later after driving passed so lovely fields, we are pulling up outside a gorgeous hotel. We unload and across the car park (a moments walk if that) is the airport!!

Honestly the ease was an amazing relief and no jokes aside one of the best companies ive dealt with in a while! P.s the driver on the way home had me cracking up and after a stressful journey it was much needed!! 😘

Thank you again!!

Just used SkyParkSecure for the first time.
Our trip was from Healthrow T2, & could not have gone any smoother.
On arrival I was looking where to park, when I heard someone say my name & directed me to a parking spot, I don’t know his name unfortunately.
On our return, collecting our cases took longer than expected, Zed went above & beyond, waiting & helping with tickets. Very patient. Thank You.
Highly recommended, & will definitely use again.
Well done.
Mark.

I have been using SkyParkSecure for years. The prices are always competitive and usually cheaper than other companies. Their customer service/support team is always responsive and very helpful!!
I recently had an issue with a booking which the resolved and there was no meed to chase them.