Superbuy Shopping Arvostelua 984

Vastaus yritykseltä Superbuy Shopping

19. tammik. 2026

Dear Customer,

Thank you so much for your honest and detailed feedback. We are sincerely glad that you are satisfied with the product quality, but we are deeply sorry for the frustrating shipping experience and the lack of communication you encountered.

This is certainly not the level of service we aim to provide. To help us investigate the workflow issues you mentioned—specifically the warehouse delay and the notification failure—could you please provide your PN number (Parcel Number)?

We want to look into your case thoroughly to ensure this doesn't happen again and to see how we can make things right for you. Your feedback is invaluable in helping us improve our system.

We look forward to hearing from you.

Best regards

Vastaus yritykseltä Superbuy Shopping

19. jouluk. 2025

Dear Customer,

Thank you very much for your feedback. We sincerely understand your concerns and dissatisfaction regarding the parcel weight discrepancy. Ensuring accurate billing and protecting customer rights are our fundamental responsibilities.

To investigate and resolve this matter as soon as possible, **please provide the relevant parcel tracking number**. We will promptly escalate this to our warehouse and logistics team for a specialized review. They will verify the shipping records and weighing details, and we will provide you with a clear explanation.

Additionally, for your reference, we would like to mention that during the logistics and shipping process, protective packaging materials such as outer boxes and fillers are used to ensure the safety of the goods. These materials also contribute to the total weight of the parcel. However, this should not result in a significant weight discrepancy.

Please rest assured that we take your issue seriously and will contact you as soon as we complete the verification. Thank you for your patience and trust.

Vastaus yritykseltä Superbuy Shopping

19. jouluk. 2025

Dear Valued Customer,

Thank you very much for taking the time to provide us with such important and specific feedback. We have carefully documented your suggestions and will incorporate these issues into our ongoing platform improvement efforts.

Regarding the key points you raised, please find our clarifications and commitments below:

1. Regarding Advance Notification of Sensitive Items
We fully understand your concerns. The platform is currently promoting system upgrades with the goal of establishing a more proactive product notification mechanism.

2. Regarding the Use and Withdrawal of Wallet Balance
To facilitate flexible management of your funds, you can withdraw your balance at any time to your linked Alipay or bank card account through the "My Balance" page. As for your suggestion to support using the balance to partially cover shipping fees, we have officially included this in our future product feature roadmap and will actively assess its feasibility. Thank you for providing this valuable direction for our optimization efforts.
3. Regarding the Explanation of Affiliate Commission Calculation Rules
To ensure the fairness and sustainability of the affiliate program, the current commission disbursement rule is set as follows: You will only receive commissions from subsequent purchases made by an invited user after they have successfully completed one paid international parcel shipment. For detailed rules, please refer to our official explanation page: https://www.superbuy.com/cn/page/about/affiliate/. We understand your expectations regarding promotional incentives, and your feedback will help us continuously review and optimize the promoter benefits system.

Once again, thank you for your open and honest communication. Each of your suggestions is a vital driving force for Superbuy's progress forward. We are well aware that our services still have room for improvement, but our determination to enhance them remains steadfast. If you have any other specific issues requiring our assistance (such as the items in storage you mentioned), please feel free to provide your order or parcel number, and we will arrange for dedicated personnel to prioritize your case.

Wishing you a pleasant day!
Sincerely,
The Superbuy Customer Care Team

Vastaus yritykseltä Superbuy Shopping

19. jouluk. 2025

Dear Customer,

We sincerely apologize for the inconvenience you've experienced and understand your frustration regarding the inability to access order information and tracking details. We take your concerns very seriously and are eager to assist you promptly.

To efficiently investigate the status of your order WWZ5PQD8 and its shipping progress, please kindly provide us with the parcel tracking number (or logistics waybill number). Once we have this information, our customer service and logistics teams will coordinate internally to verify the details and provide you with a clear update as soon as possible.

Thank you for your patience and cooperation. We await your further details and are committed to following up on this matter immediately upon receipt.

Vastaus yritykseltä Superbuy Shopping

15. jouluk. 2025

Hello, thank you for getting in touch.

Regarding the situation you encountered, we take this seriously and would like to clarify the following points:

1. Regarding promotional channels:** We confirm that Superbuy has never conducted any form of advertising promotion or product sales on Snapchat. The advertisement you encountered is likely a fraudulent activity conducted by scammers impersonating Superbuy and is not related to our platform.

2. Regarding user privacy protection:Superbuy always places the highest importance on user information security and privacy protection. All user data is strictly encrypted and anonymized, and we never disclose any user's account, transaction, or payment information. Our platform itself has robust security measures in place.

3. Regarding verification and assistance:If convenient for you, please provide relevant details such as ad screenshots, promotional links, merchant names, or your Superbuy account information (e.g., registered email or username) to our customer service email (or via our official support channels). We will assist you in further investigating the situation and take necessary actions to alert other users about such scams.

Please stay vigilant and be cautious of false advertisements and phishing websites. If you have any further questions, feel free to contact us through our official channels.

Wishing you all the best!
Superbuy Customer Service Team

Vastaus yritykseltä Superbuy Shopping

3. jouluk. 2025

Dear Valued Customer,

Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience and frustration you encountered with your recent orders. This is certainly not the level of service we aim to provide, and we are committed to resolving this matter promptly for you.

To help us investigate and address the issues you described—including the order cancellation, refund method, and shipping cost changes—could you please provide your Superbuy account username or registered email address? Once we have this information, our team will immediately look into your case and work to find a fair solution.

We appreciate your patience and cooperation. Please feel free to share any further details, and we assure you that your concern will be handled with urgency and care.

Best regards,
[Superbuy]

Vastaus yritykseltä Superbuy Shopping

3. jouluk. 2025

Dear Valued Customer,

Thank you for bringing this serious matter to our attention. We are deeply concerned about your report of unauthorized card usage and understand your frustration. The security of our customers' financial information is our top priority.

To investigate this immediately, we need your account details. Could you please provide the email address or username associated with your account? This will allow us to:

Locate your order and complaint history.

Provide you with a detailed update and solution promptly.

We take such allegations extremely seriously and will work swiftly to resolve this for you. Please share the requested information so we can begin our investigation without delay.

Sincerely,
[Superbuy] Customer Security Team

Vastaus yritykseltä Superbuy Shopping

5. jouluk. 2025

Dear Customer,

We sincerely apologize for the inconvenience caused by the incorrect information entry that led to the return of your parcel, as well as for any unsatisfactory communication during the process.

To promptly investigate and address this matter, please provide the following details for quick reference:
1. Your **Superbuy username / registered email**
2. Relevant **order number / tracking number**

Once we receive this information, we will:
1. Prioritize checking the parcel status and clarifying responsibility;
2. Assign a dedicated representative to follow up directly.

We take your experience very seriously and look forward to your reply so we can take immediate action.

Thank you for your patience.

Best regards,
Superbuy Customer Service Team

Vastaus yritykseltä Superbuy Shopping

5. jouluk. 2025

Dear Customer,

We sincerely apologize for the inconvenience caused by the incorrect information entry that led to the return of your parcel, as well as for any unsatisfactory communication during the process.

To promptly investigate and address this matter, please provide the following details for quick reference:
1. Your **Superbuy username / registered email**
2. Relevant **order number / tracking number**

Once we receive this information, we will:
1. Prioritize checking the parcel status and clarifying responsibility;
2. Assign a dedicated representative to follow up directly.

We take your experience very seriously and look forward to your reply so we can take immediate action.

Thank you for your patience.

Best regards,
Superbuy Customer Service Team