Arvostelu koskien yritystä LoungeKey


Saanut 1/5 tähteä

Truly the worst company to deal with

Truly the worst company to deal with. Forst few visits were fine access worked well. Last 8 lounge visits get access denied with error 721. Been trying to get loungekey to fix this issue since October. They are just not interested and make up reasons why I was denied access like. Machine was faulty at lounge.... really at all lounges and other in queue it worked fine for! Lounge is swipping card as dinersclub... really I watched then don't and they just swipe and don't put which card issuer it is.

I've heard so many excuses. The big banks that have this as a perk of a card should really look at this as it is damaging for their reputation. Not so much for loungekey as going by other reviews they don't have any reputation left.

6. joulukuuta 2025
Oma-aloitteinen arvostelu

Vastaus yritykseltä LoungeKey

Hi John, thank you for your review. We're sorry to hear about your experience with access issues. Errors like the one you experienced can happen if the lounge system is temporarily unable to verify membership, due to connectivity or system updates. That said, we would be happy to look into this for you. Could you please contact us via our web form https://www.loungekey.com/en/contact-us and we can look into this for you. We value all feedback from our members, as it helps us better understand how our services are experienced in the real world and highlights areas where clarity and consistency are important. Regards, LoungeKey