SKIKK : une qualité déplorable et un sav médiocre
J'ai acheté un ordinateur portable chez Skikk il y a 4 ans, le bluetooth n'a jamais fonctionné, leur réponse a toujours été de dire que c'est mon enceinte, mes écouteurs et autres matériels qui se connectent en bluetooth qui ne fonctionnent pas. Certaines fonctionnalités de mon pc n'ont jamais fonctionné. Je les ai recontacté pour racheter un clavier pour ce même pc, ils m'ont dit qu'il n'était plus possible, à peine deux ans après avoir acheté cet ordinateur. Maintenant j'ai un problème avec le circuit de l'alimentation de mon pc, ils ne répondent plus non plus, aucun réparateur ne veut toucher cet ordinateur car cette entreprise n'est pas suffisamment reconnue.
Réponse : SKIKK
Dear Thibaut,
Thank you for sharing your experience. We’re sorry to read that you feel this way, as this is not the level of service we strive to provide.
Regarding your current issue: we would like to clarify that your support ticket is still open, and the latest message was sent less than 24 hours ago. We are actively in contact and have not stopped responding. If our reply was missed, we kindly invite you to check your inbox or spam folder.
Concerning the Bluetooth issue in the past, our support team assisted based on the diagnostics and information available at the time. We understand how frustrating it is when a feature does not work as expected, and we regret that this did not lead to a definitive solution for you.
As for replacement parts such as keyboards, after several years certain components can unfortunately become unavailable due to discontinuing specific models or layouts. We understand how disappointing this is, even though it is outside of our direct control.
We regret that your overall experience has caused frustration. If you’re willing, we would appreciate continuing the conversation via the open ticket to see what options may still be available to assist you, even outside of warranty.
Kind regards,
Roy | SKIKK
