Both bedside tables that we ordered arrived damaged. After speaking to customer service we were promised a replacement set. A week later only one bedside table replacement arrived, also damaged. Two w... Voir plus
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I was honestly skeptical about ordering furniture online from a brand I hadn't used before, especially with mixed reviews out there. However, I’m pleasantly surprised. The furniture piece I received... Voir plus
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I was a bit hesitant to order online without seeing the product first, but Houlte exceeded my expectations. The piece is incredibly photogenic—it looks exactly like the website images, if not better.... Voir plus
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Ordered Dec 16th and received it Dec 24th - Christmas Eve! I can't believe it only took a week when the estimate was almost a month. Great quality furniture and amazing service! The chests are beauti... Voir plus
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À propos de l'entreprise
- Magasin d'ameublement et de décoration
- Magasin de design et de décor intérieur
- Magasin de meubles
- Magasin de luminaires
Écrit par l'entreprise
At Houlte, we offer a curated range of lighting, furniture, and home décor that brings affordable luxury to everyday living. Thoughtfully designed and crafted with care, our pieces are made to elevate any space with style and function. From ready-to-ship selections to fully customizable options, we help you create a home that reflects your personal taste—beautiful, comfortable, and uniquely yours.
Coordonnées de contact
333 S Monroe St Suite 405, 80209, Denver, Etats-Unis
- +1(720)573-2705
- [email protected]
- houlte.com
3,8
Bien
33 avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Poor Quality
Both bedside tables that we ordered arrived damaged. After speaking to customer service we were promised a replacement set. A week later only one bedside table replacement arrived, also damaged. Two weeks of back and forth via email, as they do not answer their phone, and we still don’t have a resolution to our problem. I’ve started the chargeback process through our bank. The tables are far from cheap yet the quality of the products and customer service leave much to be desired.
22 janvier 2026
Avis spontané
Réponse : Houlte
Hi Galina,
Thank you for sharing your experience with us. We sincerely apologize for the condition in which your bedside tables arrived and for the frustration this situation has caused.
Receiving damaged items — especially more than once — is certainly not the experience we aim to provide. We understand how disappointing this must feel, particularly given the investment you made in the product.
We have shared the details of your case with our Quality Control and Logistics teams to conduct a thorough review of our packaging standards and carrier handling procedures. Additionally, we are reviewing our communication workflow to ensure responses are more timely and accessible across all channels.
We truly regret that this process has led you to initiate a chargeback, and we remain committed to working toward a fair resolution. Please feel free to contact us directly so we can prioritize your case and provide immediate assistance.
Email: [email protected]
Phone: +1 (720) 573-2705
WhatsApp: +1 (213) 270-4973
Best regards,
HOULTE Customer Care
Difficulty installing but beautiful
The chandelier is beautiful but support with this company is seriously lacking. I had an issue with install and could not get any support until I submitted a trust pilot complaint. They have some tremendous improvements to make in that area. That said, the chandelier, once installed, is gorgeous and seems high quality for a decent price.
6 février 2026
Avis spontané
Réponse : Houlte
Hi Mallory,
Thank you for sharing this with us, and we’re truly sorry to hear about the installation difficulty you’re experiencing.
The LED dimmer driver box should fit properly within the designated cover space, and we understand how frustrating it must be to have a partially installed chandelier and no lighting solution in place — especially in your dining area. That is certainly not the experience we intend to provide.
We have escalated this matter to our Technical Support and Quality Control teams to review the driver dimensions and installation guidance. We are also reviewing our communication response times to ensure customers can reach us more reliably across all channels.
Your case will be prioritized, and we are committed to providing a clear resolution as quickly as possible. Please contact us directly so we can assist with troubleshooting steps or arrange a suitable solution without further delay.
Email: [email protected]
Phone: +1 (720) 573-2705
WhatsApp: +1 (213) 270-4973
Best regards,
HOULTE Customer Care
BUYER BEWARE - FAKE REVIEWS, POOR QAULITY
BUYER BEWARE. We ordered a media console from Houlte and it has been a nightmare the entire way through. First, they definitely won’t meet the fast estimated delivery on the site. I looked past this, they said there were storms, etc. and seemed very on top of it. Fine, I was excited for this gorgeous piece so I didn’t mind waiting as it seemed worth it.
When we finally received the product it was clear there was little quality control. The color is completely off from the site (I mean, orangey rather than the light oak pictured.. I don’t think we can call this just variation in wood). Putting it together took forever as holes didn’t always line up, etc. The doors are on cheap type hinges that you have to adjust to try and line everything up, but no matter what you do they will not sit aligned.. one will always be off making the whole thing look cheap. Not to mention the corners simply do not match up in how they are carved. Definitely no “seamless flow” as in the description. I shared this with the company and they said they’d send me a new one.. they never did. After following up they just sent a video on how to adjust the doors even though I already told them that doesn’t work. For a $1000+ piece of furniture… it’s just shocking how poor this piece is.
Lastly, and perhaps the most disgusting, is that I wrote a review on their website and it was never posted. Instead, my picture was posted with a completely fake name and fake positive review. I am in shock.
No matter how cute it might look on their website - just don’t waste your time and money. The reviews are lies and you’ll be disappointed.
26 janvier 2026
Avis spontané
Réponse : Houlte
Hi Asli,
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your experience did not meet expectations, especially for a piece of this investment level.
We understand how disappointing it must feel to encounter delivery delays, color differences, assembly difficulties, and alignment concerns. These are not experiences we aim to provide, and we take such feedback seriously. We have shared your comments with our Production, Quality Control, and Logistics teams to review both manufacturing tolerances and finish consistency.
Regarding the hinge alignment and carving details you mentioned, our Technical Support team is prepared to reassess your case thoroughly rather than relying solely on adjustment guidance. If a replacement was discussed but not completed, we would like to investigate that immediately and clarify what occurred.
We also want to address your concern regarding website reviews. We do not create or alter customer reviews. If there has been any misunderstanding or technical error, we are committed to reviewing it transparently and correcting it.
Your experience matters to us, and we would sincerely appreciate the opportunity to resolve this properly. Please contact us directly so we can prioritize your case and review all documentation together.
Email: [email protected]
Phone: +1 (720) 573-2705
WhatsApp: +1 (213) 270-4973
Best regards,
HOULTE Customer Care
Beautiful bedroom side tables
Beautiful bedroom side tables. As pretty as their website picture shows. Houlte was very responsive to our needs after the side tables arrived. Highly recommend these side tables.
14 janvier 2026
Avis spontané
Réponse : Houlte
Hi Susan,
Thank you for taking the time to share your experience with your bedroom side tables.
We’re so pleased to hear that they look just as beautiful in your home as they did on our website. It’s especially encouraging to know that our team was able to respond promptly and support you after delivery — that level of care is something we truly strive for.
Your recommendation means a great deal to us and motivates our team to continue delivering both quality products and attentive service.
Email: [email protected]
Phone: +1 (720) 573-2705
WhatsApp: +1 (213) 270-4973
Best regards,
HOULTE Customer Care
Vérifié
Product looks good in my home and…
Product looks good in my home and installation was fairly easy. Bought the Holt (3) x 31.5. The cabinets came with gold handles. Would like to have chrome/ silver since I have zero gold in my home. I bought some off markets but they didn’t fit right. Do you have chrome or silver available? Thanks.
4 décembre 2025
Réponse : Houlte
Hi Jeff,
Thank you for taking the time to update your review and share your feedback.
We’re glad to hear that the Holt (3) × 31.5 looks great in your home and that installation was fairly easy — that means a lot to our design and logistics teams.
Regarding the gold handles, we understand the importance of hardware matching the rest of your décor. At this time, chrome or silver handles are not included with that model. However, we would be happy to check availability of compatible alternatives that fit properly and maintain the product’s aesthetic and functionality.
Please reach out to us directly so we can help locate suitable hardware options or discuss any possible solutions.
Email: [email protected]
Phone: +1 (720) 573-2705
WhatsApp: +1 (213) 270-4973
Best regards,
HOULTE Customer Care
Purchased two pieces in mid December.
Purchased two pieces in mid December.
I was in contact with them about fixing the problem and thought they would after a video and pictures of the issue. They sent me a couple of handles that did fix one of the problems but now they have ghosted me after repeated texts to the employee Mariz. The instructions show an adjustable door hinge but both pieces did not have them. I tried everything to make the doors close with no success. I will never recommend or buy from these people again. So disappointed that this company is run this way. I will be leaving reviews on every platform I can. Now I have paid a lot of money for broken furniture.
11 décembre 2025
Avis spontané
Réponse : Houlte
Hi Dan,
Thank you for sharing your experience. We are truly sorry to hear about the continued difficulties you’ve encountered with your pieces.
We understand how frustrating it must be to feel that your concerns were not fully resolved, especially after providing videos and photos to help explain the issue. While we’re glad that the replacement handles addressed part of the problem, we regret that the hinge alignment concern remains unresolved.
Your feedback regarding the adjustable hinges and installation guidance has been shared with our Product Development and Technical Support teams for further review. We want to ensure that product specifications and assembly documentation are fully accurate and consistent.
We sincerely apologize if there has been any lapse in communication. That is never our intention. Please contact us directly so we can reopen and prioritize your case, review all previous correspondence, and work toward a proper solution.
Email: [email protected]
Phone: +1 (720) 573-2705
WhatsApp: +1 (213) 270-4973
Best regards,
HOULTE Customer Care
Purchased furniture November 21st
Purchased furniture November 21st, 2025.
Received the console January 18th, 2025, Holt 63” solid oak console, almost 2 months following order. On the positive side: the console is well made and functional, perfect addition to our hallway. Well packaged, we did not have broken, missing or scratched pieces. Took a couple of hours to put the pieces together, but I believe it was worth it given the reasonable price. Following the first review we also received useful tracking information vs. the prior “ late due to high demand/ Christmas period sales” comments . Would I buy it again? Yes , but would adjust my expectations to the lengthy wait period.
7 janvier 2026
Avis spontané
Réponse : Houlte
Hi Andrea,
Thank you for taking the time to share such a balanced and detailed review of your experience.
We truly appreciate your patience during the extended delivery timeline and understand how important accurate tracking information is throughout the process. Your feedback has helped us improve the way we communicate shipping updates, particularly during peak seasonal periods.
We’re delighted to hear that your Holt 63” solid oak console arrived in excellent condition and that you found it well made, functional, and worth the assembly time. It’s especially meaningful to know it’s the perfect addition to your hallway.
We sincerely value your honesty and your willingness to purchase from us again. Your comments help us continue refining both our logistics processes and customer communication.
Email: [email protected]
Phone: +1 (720) 573-2705
WhatsApp: +1 (213) 270-4973
Best regards,
HOULTE Customer Care
Update
Update: after posting my first review of 1 star, Houlte did reach out and sent a second console free of charge. Once again the console arrived quickly. Upon receiving this console, almost all the parts were there (missing 1 washer), which I doubt I would have even mentioned if this wasn’t my second go round with them. There was one small corner of the backing that was slightly damaged too. But again, nothing that impacted assembly and overall results. I stand by that the console is sturdy which is nice. Houlte, also seemed very motivated for a second chance to make things right and an updated review. I do like that both console lights, function off one remote. If this was my first experience I would order again from them but all and all I would have some reservations but wouldn’t rule it out based on the fact that customer service did make it right.
7 novembre 2025
Avis spontané
Réponse : Houlte
Hi Taylor,
Thank you for taking the time to update your review and for your patience throughout this process.
It is encouraging to hear that you find the product sturdy and enjoy the lighting features. Your detailed input is directly helping us refine our packaging and inventory synchronization processes.
We have shared these specifics with our Quality Control and Logistics departments to implement more rigorous oversight on all shipments.
We value your willingness to consider us again in the future and thank you for helping us identify areas where we can strengthen our operations.
Email: [email protected]
Phone: +1 (720) 573-2705
WhatsApp: +1 (213) 270-4973
Best regards,
HOULTE Customer Care
Stunning in person, exactly like the photos
I was a bit hesitant to order online without seeing the product first, but Houlte exceeded my expectations. The piece is incredibly photogenic—it looks exactly like the website images, if not better. I’ve styled it in my home and the quality holds up even close-up. The materials feel premium and heavy, not cheap plastic. It arrived well-packed and safe. If you are worried about "catfishing" (product looking different than the picture), don't be—this is a legit statement piece. Highly recommend!
27 octobre 2025
Avis spontané
Réponse : Houlte
Hi Dede,
Thank you for the wonderful feedback. We regret any hesitation you experienced before purchase and appreciate you giving our brand a chance.
We are pleased that the visual accuracy, material weight, and packaging quality lived up to your expectations. It is our goal to ensure that what you see online is exactly what you receive in your home.
We have shared your comments with our quality and logistics teams to ensure these high standards are maintained across all departments. Your satisfaction confirms we are on the right track.
Thank you for your high recommendation and for choosing HOULTE.
Email: [email protected]
Phone: +1 (720) 573-2705
WhatsApp: +1 (213) 270-4973
Best regards,
HOULTE Customer Care
Looks even better in person. Beautiful heavy duty furniture- I was very impressed
I was honestly skeptical about ordering furniture online from a brand I hadn't used before, especially with mixed reviews out there. However, I’m pleasantly surprised. The furniture piece I received is substantial—it has a good weight to it and doesn't feel cheap at all. The finish matches the photos on the website perfectly (which is rare). Shipping took about a week or so, but everything arrived well-packaged with no damage. If you are looking for designer-look pieces without the crazy markup, I think Houlte is a solid choice. Just make sure to reach out via email if you need updates, they are quite responsive there.
9 décembre 2025
Avis spontané
Réponse : Houlte
Hi Heather,
Thank you for sharing your detailed feedback with us. We appreciate your positive comments and are pleased that your experience with our product and service met your expectations.
While we are glad to hear that the furniture piece's substantial weight, accurate finish, and packaging quality reached your standards, we remain focused on ensuring every detail of our packaging and responsiveness continues to meet customer expectations.
We are delighted that this experience reflects the intended value of our products and thank you for your honest assessment of our brand.
Email: [email protected]
Phone: +1 (720) 573-2705
WhatsApp: +1 (213) 270-4973
Best regards,
HOULTE Customer Care
Trustworthy seller, issues resolved within an hour!
The cabinet is beautiful, but I encountered a minor issue—the O-model screws I purchased were too short. After emailing Houlte, they responded immediately. Instead of making me wait for restocking, they promptly directed me to buy screws at a local hardware store. I fixed it that very day. They even refunded me $20 for the screw purchase. This is what customer service should be—practical and efficient!
24 décembre 2025
Avis spontané
Réponse : Houlte
Hi Lynn Harper,
Thank you for sharing your detailed feedback with us. We appreciate your kind words and sincerely hope that every aspect of the shopping experience met your expectations.
We are pleased that our team could respond promptly and provide a practical solution that allowed you to complete the assembly that same day.
We believe that efficient problem-solving and taking responsibility through compensation are fundamental to customer service. Your feedback reinforces our commitment to being responsive and solution-oriented when issues arise.
Email: [email protected]
Phone: +1 (720) 573-2705
WhatsApp: +1 (213) 270-4973
Best regards,
HOULTE Customer Care
Arrived in 8 days - just in time for Xmas!
Ordered Dec 16th and received it Dec 24th - Christmas Eve! I can't believe it only took a week when the estimate was almost a month. Great quality furniture and amazing service!
The chests are beautiful and look exactly like the photos. The fact that Houlte got a heavy furniture shipment (set of 3!) to me this quickly during the busy holiday season is seriously impressive. A huge thank you for the unexpected Christmas present! Highly recommend.
24 décembre 2025
Avis spontané
Réponse : Houlte
Hi Fennie,
Thank you for sharing your detailed feedback with us. We appreciate your kind words and sincerely hope that every aspect of the shopping experience met your expectations.
While we are glad to hear that the set of three chests arrived by Christmas Eve and that the quality and appearance match our photos, it is clear that providing accurate delivery estimates and maintaining this high standard of service is essential to the customer experience.
We are delighted that this delivery could serve as an unexpected Christmas present and we thank you for your honesty and recommendation.
Email: [email protected]
Phone: +1 (720) 573-2705
WhatsApp: +1 (213) 270-4973
Best regards,
HOULTE Customer Care
Please read the instructions carefully…
Please read the instructions carefully before purchasing. I overlooked the website description and mistakenly assumed the product was ready-made. Only after receiving the package did I discover it contained nothing but a pile of wooden boards. Oh, this was indeed my own fault for not double-checking. I initially planned to return it, but we ended up assembling it ourselves following the manual. Honestly, following the instructions wasn't difficult at all—it turned out to be a great opportunity to hone my diy skills.
21 décembre 2025
Avis spontané
Réponse : Houlte
Hi Ken Temple,
Thank you for your detailed feedback. We apologize that the experience regarding the product's delivery condition did not meet expectations.
While we are glad to hear that the assembly process was manageable and provided a positive DIY opportunity.
We have conveyed this feedback to our internal team and are actively working on improving our product descriptions and communication protocols. Additionally, we are gradually launching fully assembled furniture options to provide greater convenience for our customers.
We regret that this initial confusion overshadowed the experience and thank you for your honesty in sharing your thoughts.
Email: [email protected]
Phone: +1 (720) 573-2705
WhatsApp: +1 (213) 270-4973
Best regards,
HOULTE Customer Care
Réponse : Houlte
Hi Cansu Demirel,
Thank you for your detailed feedback regarding your recent purchase. We are pleased that the experience with our high-quality product met your expectations.
We hope the value of the product continues to serve you well and thank you for your honesty in sharing your experience.
Email: [email protected]
Phone: +1 (720) 573-2705
WhatsApp: +1 (213) 270-4973
Best regards,
HOULTE Customer Care
Due to limited inventory availability
Due to limited inventory availability, my order took six weeks to complete. The customer service team informed me of this situation prior to purchase. When I urgently inquired about installation dimensions, they provided detailed drawings within hours.
This light fixture features sleek, elegant lines that perfectly match the website images, adding a modern touch to my bathroom renovation. It's rare to find such exceptional service and quality online these days. I will definitely return for my living room lighting needs.
20 décembre 2025
Avis spontané
Réponse : Houlte
Hi Cloud Joan,
Thank you for sharing your detailed feedback with us. While we are glad to hear that the sleek, elegant lines of the light fixture perfectly complement your bathroom renovation and that our team provided the technical drawings promptly.
We have conveyed this feedback to our internal team and are actively working on improving our inventory sync and supply chain efficiency to ensure a smoother process for future orders.
Thank you again for your patience and honesty.
Email: [email protected]
Phone: +1 (720) 573-2705
WhatsApp: +1 (213) 270-4973
Best regards,
HOULTE Customer Care
SCAM - Do NOT order from here
Do NOT order from here. This site is 100 percent a scam. The phone number has an LA area code even though they claim to be from Denver. Usually the phone doesn't even ring and when it goes to voicemail there is no greeting. The address listed is actually a condo when you search it. After I couldn't get in touch to cancel an order I submitted a fraud claim. Houlte then got in touch and tried to get me to cancel the claim saying they were only able to refund me AFTER canceling the claim... Don't do this, that's a classic scam tactic. There are many more red flags as well. Avoid this place at all costs
28 novembre 2025
Avis spontané
Réponse : Houlte
Hi Joseph,
Thank you for sharing your feedback, and we sincerely apologize for the confusion you've experienced. We understand your concerns and would like to address them directly.
After reviewing your case, we found no record of any order being placed on our website, nor is there any transaction that would require a refund. We believe there may have been some misunderstanding or miscommunication.
We are actively working to improve our phone response system to ensure better communication with our customers.
We take all customer concerns seriously and would be happy to assist you further if you believe there has been an issue with your order. Please feel free to contact us directly.
Email: [email protected]
Phone: +1 (720) 573-2705
WhatsApp: +1 (213) 270-4973
Best regards,
HOULTE Customer Care
Order canceled after payment.
We paid for a side board to be delivered online. Was sent Email with invoice explaining delivery would be confirmed soon.
We heard nothing more. Few weeks later, Sent a email to customer service to ask for details.
Soon after, order canceled out of the blue. We were confused. Communication was confusing, but saying something about no stock at warehouse and time frames for next batch would take time.
We thought we had made a mistake, and they thought we wanted to cancel the order.
So I, Said we were happy to wait as we loved the piece.
We reordered. Same thing happened. Even though there was no change online to stock available.
We thought we had been scammed. Fortunately we did receive our money back. Won’t be buying anything from this company in the future.
5 décembre 2025
Avis spontané
Réponse : Houlte
Hi Shannan,
Thank you for sharing your experience. We sincerely apologize for the confusion and frustration surrounding your order.
We understand how concerning it must have felt to have your order canceled twice, particularly after payment was processed. Please be assured that we do not cancel orders without reason, and we would never intentionally mislead customers regarding product availability. In some instances, inventory synchronization between warehouse stock and online listings may result in unexpected cancellations when items become unavailable. That said, we recognize that this should have been communicated more clearly and promptly.
We regret that the communication during this process was confusing and that it created uncertainty about your order status. While we are glad that your payment was fully refunded, we understand that this does not offset the inconvenience or disappointment caused.
Your feedback has been shared with our Operations and Inventory Management teams to strengthen stock visibility controls and improve proactive communication when availability changes.
We truly regret that this experience led to a loss of confidence, and we appreciate you taking the time to outline what occurred.
Email: [email protected]
Phone: +1 (720) 573-2705
WhatsApp: +1 (213) 270-4973
Best regards,
HOULTE Customer Care
Vérifié
Great product and excellent customer service
We purchased a buffet table and we faced some issues in assembling, we reached out to the customer service and they addressed the issues. Everything went well.
8 novembre 2025
Réponse : Houlte
Hi Farah Arabian,
We appreciate your feedback regarding the buffet table and the service you received. We have flagged the assembly issues you mentioned to our operations management team to prioritize improvements in our technical support documentation. We are committed to ensuring that every stage of the customer journey, from delivery to assembly, is seamless.
Email: [email protected]
Phone: +1 (720) 573-2705
WhatsApp: +1 (213) 270-4973
Best regards,
HOULTE Customer Care
Vérifié
3 weeks and still have not received
Still haven’t received my light and it’s been 3 weeks so far . Had an email saying g it’ll be another 2 weeks!!
I went with company because they said they had a UK warehouse. Never again!
7 décembre 2025
Réponse : Houlte
Hi Mrs Trees,
We are sorry to hear that the delivery of your light has not met the high standards we set for our UK operations. While we strive to maintain local stock for immediate dispatch, a routing error during the sorting process caused your package to bypass our standard regional timeline. This is a rare exception in our fulfillment process, and we are investigating the logistics chain to prevent this from recurring. We will assist you until this is fully resolved.
Email: [email protected]
Phone: +1 (720) 573-2705
WhatsApp: +1 (213) 270-4973
Best regards,
HOULTE Customer Care
This stand it’s the perfect size for my…
This stand it’s the perfect size for my livingroom . It’s spacious but not bulky. The assembly was very straightforward, and the components were well organized. It adds a nice , clean look to my livingroom
3 décembre 2025
Avis spontané
Réponse : Houlte
Hi Giselle,
We are delighted to hear that the stand fits your living room perfectly and that you found it spacious but not bulky. We have specifically optimized our packaging and kitting process to ensure that components are well-organized, which is why the assembly was so straightforward for you. Our logistics team prioritizes this systematic organization to eliminate the frustration often associated with home furniture setup.
Email: [email protected]
Phone: +1 (720) 573-2705
WhatsApp: +1 (213) 270-4973
Best regards,
HOULTE Customer Care
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