IMAS is a scalable and modular backend system for managing incidents, SLAs, escalations, and real-time notifications in a production environment. Built with Node.js, Express, MongoDB, Redis, and BullMQ, it supports role-based access, reporting, and auditing for operational transparency.

🚀 Deployed on Render
🔗 https://imas.onrender.com

You can test all public and protected endpoints using tools like Postman or curl.

• ✅ Authentication & RBAC: JWT-based login with admin, engineer, and user roles.
• 🛠️ Incident Management: CRUD operations for incident lifecycle management.
• ⏱️ SLA Tracking: Auto-assignment of SLA hours based on priority, with real-time SLA breach detection.
• 🚨 Escalation Flow: Manual and automatic escalation management.
• 🔔 Asynchronous Notifications: Notification queuing using Redis + BullMQ workers.
• 📝 Audit Logging: Logs all key actions like SLA assignments and escalations.
• 📄 Report Generation: Export incidents as CSV or PDF.
• 📊 ElasticSearch Integration (stubbed): For future log/incident indexing & search.

IMAS/
├── Authentication/
│   └── routes/authRoutes.js
├── Incident/
│   ├── models/Incident.js
│   └── routes/incidentRoutes.js
├── SLA/
│   └── routes/slaRoutes.js
├── Escalation/
│   └── routes/escalation.js
├── Notifications/
│   ├── model/Notification.js
│   ├── notificationQueue.js
│   ├── notificationWorker.js
│   └── routes/notificationRoutes.js
├── Reports/
│   └── routes/reportRoutes.js
├── AuditLogs/
│   ├── model/AuditLog.js
│   ├── logger/auditLogger.js
│   └── routes/auditRoutes.js
├── db.js
├── jwt.js
├── rbac.js
├── server.js
└── .env

git clone https://github.com/your-org/imas.git
cd imas

npm install

Create a .env file based on the following template:

PORT=3000
JWT_SECRET=your_jwt_secret
MONGODB_URL=mongodb://localhost:27017/imas_db
REDIS_HOST=127.0.0.1
REDIS_PORT=6379
ELASTIC_NODE=http://localhost:9200

# MacOS / Linux
redis-server

# Windows (via Redis Desktop or Docker)

node server.js

Worker will auto-start via:

require('./Notifications/notificationWorker');

• admin
• engineer
• user

Use /auth/login to receive JWT token. Pass it as:

Authorization: Bearer <token>

🚀 Deployed on Render:
🔗 https://imas.onrender.com

Query Params:

• format=csv or format=pdf
• Optional: status, priority, startDate, endDate

1. Worker starts with notificationWorker.js
2. addNotificationJob() queues a job to Redis.
3. Worker listens for jobs and stores notification in MongoDB.
4. Client can fetch and mark notifications via /notifications.

Every SLA assignment, breach, or escalation is logged via:

await logAudit({
  action: 'SLA_BREACH',
  actor: req.user.id,
  target: incident._id,
  description: `SLA violated for "${incident.title}"`
});

Logs are stored in AuditLog collection.

• Full-text search via Elasticsearch
• Real-time notification delivery (WebSockets or SSE)
• Email/SMS integrations for SLA breaches
• Role-based UI with dashboards
• Incident severity trends and analytics

Sagar Jha — LinkedIn | GitHub

Contributions welcome. Fork it. Star it. Improve it!