Effortless Complaint Resolution

• Overview
• Features
• Tech Stack
• Installation
• Usage
• Project Structure
• API Endpoints
• Contributing
• License

GrieveEase is an online grievance redressal system designed to provide effortless complaint resolution. It allows users to submit complaints, track their status in real-time, and ensures complaints are addressed promptly through an efficient escalation mechanism. The system is built with a robust tech stack and offers role-based access control, comprehensive dashboards, and various analytics features.

• User Management: Admin can manage user profiles and roles.
• Complaint Management: Users can file complaints, and administrators can track, update, and resolve them.
• Employee Management: Admin can manage employee profiles and assign complaints to them.
• Analytics: Real-time data visualization for complaints status, time-based metrics, categories, and priorities.
• Authentication: Secure login and authentication using JWT.
• Role-Based Access Control: Different access levels for users, employees, and admins.
• Escalation Mechanism: Automatic escalation of unresolved complaints.

• Frontend: React.js
• Backend: Node.js, Express.js
• Database: MongoDB
• APIs: RESTful APIs using Axios for HTTP requests
• Authentication: JSON Web Tokens (JWT)

1. Clone the repository:

   git clone https://github.com/your-username/GrieveEase.git
   cd GrieveEase

2. Install backend dependencies:

   cd backend
   npm install

3. Install frontend dependencies:

   cd ../frontend
   npm install

4. Start backend server:

   cd backend
   npm start

5. Start frontend server:

   cd ../frontend
   npm start

GrieveEase/
├── backend/
│   ├── config/
│   ├── controllers/
│   ├── models/
│   ├── routes/
│   ├── .env
│   ├── server.js
│   └── package.json
├── frontend/
│   ├── public/
│   ├── src/
│   │   ├── components/
│   │   ├── pages/
│   │   ├── App.js
│   │   ├── index.js
│   │   └── AdminDashboard.js
│   └── package.json
└── README.md

• Admin Dashboard: Provides functionalities for fetching and managing users, complaints, employees, and analytics.
• User Dashboard: Allows users to submit complaints and track their status.
• Employee Dashboard: Enables employees to manage assigned complaints.

• GET /users/profiles: Fetch all user profiles.
• POST /users/register: Register a new user.
• POST /users/login: Login a user.

• GET /admin/complaints: Fetch all complaints.
• GET /admin/complaint/:id: Fetch a specific complaint by ID.
• DELETE /admin/delete/:id: Delete a specific complaint by ID.
• PUT /admin/updateComplaint/:id: Update a specific complaint by ID.
• GET /admin/openStatus: Fetch complaints with open status.
• GET /admin/closedStatus: Fetch complaints with closed status.
• GET /admin/employees: Fetch all employee profiles.
• POST /admin/addEmployee: Add a new employee.
• PUT /admin/updateEmployee/:employeeId: Update a specific employee by ID.
• DELETE /admin/deleteEmployee/:employeeId: Delete a specific employee by ID.
• GET /admin/analytics: Fetch analytics data.

• GET /employee/complaints: Fetch complaints assigned to the employee.

We welcome contributions from the community! Please read the following guidelines before submitting a pull request:

1. Fork the repository.
2. Create a new branch:

   git checkout -b feature-branch

3. Make your changes and commit them:

   git commit -m 'Add new feature'

4. Push to the branch:

   git push origin feature-branch

5. Create a pull request.

This project is licensed under the MIT License - see the LICENSE file for details.