customer import break the increment number rule

[desaiuttam]

Preconditions and environment

• Magento version - Adobe Commerce 2.4.6-p1
• Use the Magento native functionality for the customer import

Steps to reproduce

1. Navigate the store > import
2. Import the customer data with valid format
3. If successfully import, check the customer ids
4. It will be 1,2,3,4,... but for adobe commerce it should be 3,6,9,11.....

Expected result

If the customer successfully import then customer ids should be 3,6,9 and show on.

Actual result

After Import customer id generated as 1,2,3,4,5 and show on.

Additional information

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @desaiuttam. Thank you for your report.
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[m2-assistant]

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[desaiuttam]

@engcom-Bravo

As you have reproduced the same as well. can you please let me know if finding anything?

[desaiuttam]

@magento I am working on this

[engcom-Bravo]

Hi @desaiuttam,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance with EE edition and the issue is not reproducible.Kindly refer the screenshots.

Steps to reproduce

• Navigate the store > import
• Import the customer data with valid format
• If successfully import, check the customer ids

We have imported the below CSV file for customer data:

customer_composite (4).csv

We are getting customer ids as follows(increment):

Please let us know you are importing for which customer data and let us know if you are missing anything and also provide screenshots and CSV file you are importing for customer data.

Kindly recheck the behaviour on Magento 2.4-develop instance with EE edition and elaborate steps to reproduce if the issue is still reproducible.

Thanks.

[desaiuttam]

Hi @engcom-Bravo

As It's EE magento so It should be increment with "3". It's looks like 17,18,19 instead of 17,20,23...

Also, I would like to mention Adobe commerce cloud - 2.4.6-p1.

Hope you get the point.
Thank you,

[desaiuttam]

Hi @engcom-Bravo

Can you please confirm if it's reproduce the same?

Thank you,

[engcom-Bravo]

Hi @desaiuttam,

Thanks for your update.

As per this document https://experienceleague.adobe.com/docs/commerce-admin/customers/customer-accounts/manage/manage-account.html?lang=en after creating customers form admin and storefront we will get customer ids by order wise.There is no information regarding customer ids we will get as increment wise can you please provide more information or any document it will helps us to proceed further.

Please let us know if you are using any third party modules.

Thanks.