🎯 Mission: To deliver world-class cloud support and optimize multi-cloud infrastructure for maximum uptime and performance
💡 Vision: To bridge technical excellence with exceptional customer service in the Cloud Computing & Technical Support domain
🔥 Passion: Cloud Support Engineer & Multi-Cloud Specialist with a deep love for troubleshooting, automation, infrastructure optimization, and 24/7 customer success.
I thrive on maintaining 99.9% uptime, resolving complex technical incidents, implementing proactive monitoring solutions, and automating deployments for maximum efficiency.
🛠 Strengths: Incident Management, Root Cause Analysis, Cloud Infrastructure (Huawei, Oracle, AWS, Azure, GCP), VPC Configuration, Bash Automation, Performance Optimization
📚 Learning: HCIP-Solution Architect, HCIA-Datacom, HCIA-Security, RHCSA (Red Hat Certified System Administrator)
📢 Motto: "Uptime isn't luck—it's systematic excellence."

🔹 6+ Years of Technical Support Experience
🔹 19+ Cloud Certifications (Huawei, Oracle, AWS, Azure, GCP, Cisco)
🔹 99.9% Infrastructure Uptime Maintained
🔹 95% First-Contact Resolution Rate
🔹 100+ Technical Incidents Resolved
🔹 50+ Clients Served Globally
🔹 92% Deployment Time Reduction through Automation

✅ HCIP-Solution Architect – Advanced Huawei Cloud Architecture
✅ HCIA-Datacom & Security – Network Infrastructure & Cloud Security
✅ RHCSA – Enterprise Linux System Administration
✅ Advanced Auto-Scaling & Cost Optimization Strategies
✅ Multi-Cloud Monitoring & Observability Best Practices

• 📈 99.9% Uptime Achievement for 50+ client infrastructures
• ⚡ Reduced Resolution Time by 37.5% (from 4h to 2.5h) through systematic troubleshooting
• 🎯 95% First-Contact Resolution Rate with proactive incident management
• 📚 Documented 15+ Troubleshooting Procedures for knowledge base and team training
• 👥 Mentored 3 Junior Administrators on best practices and customer communication

• 🚀 Cost Reduction of 30% through optimized auto-scaling policies on Huawei Cloud
• 📊 60% Faster Incident Detection with Cloud Eye monitoring and automated SMN alerts
• 🔒 Advanced Security Implementation with VPCs, Security Groups, NAT Gateways, and ACLs
• 💾 99.95% Data Availability across EVS, OBS, and SFS storage services
• 🌐 Hybrid Cloud Connectivity using VPC Peering for multi-region architectures

Huawei Certified:

• HCIA-Cloud Service (Dec 2024)
• HCIA-Cloud Computing (Nov 2024)
• HCIA-AI (Jan 2025)
• HCCDA Tech Essential (Sept 2024)

AWS Certifications:

• AWS Solutions Architect Associate (Oct 2025)
• AWS AI Practitioner (June 2025)
• AWS Cloud Practitioner (Aug 2024)

Microsoft Azure:

• AZ-900: Azure Fundamentals (May 2025)
• AI-900: Azure AI Fundamentals (June 2025)
• DP-900: Azure Data Fundamentals (June 2025)

Oracle Cloud Certifications:

• OCI 2025 Certified AI Foundations Associate (Oct 2025)
• OCI 2025 Certified Architect Associate (Oct 2025)
• OCI 2025 Certified Foundations Associate (Jul 2025)

Other:

• Green Digital Certificate (GDC2025) - INCO Academy (Nov 2025)
• CCNA – Cisco Certified Network Associate (June 2025)
• Cloud Digital Leader – Google Cloud (Aug 2024)
• GitHub Foundation Certification (Nov 2024)
• McKinsey Forward Program - McKinsey & Company (May 2023)

Category	Technologies
☁️ Cloud Platforms
🖥️ Systems & Tools
💻 Programming & Scripting
📊 Monitoring & Support
🌐 Networking
🗄️ Databases
⚙️ DevOps & Automation

• 🔧 24/7 Technical Support for multi-cloud environments (Huawei, AWS, Azure, GCP)
• 🏗️ Cloud Infrastructure Deployment with ECS, VPC, Auto-Scaling, and Load Balancers
• 🔐 Security Implementation with Security Groups, Network ACLs, NAT Gateways, and IAM policies
• 📊 Proactive Monitoring using Cloud Eye, SMN alerts, and custom dashboards

• ⚡ Root Cause Analysis for complex performance, security, and network issues
• 📈 SLA Management ensuring 99.9% uptime and rapid incident response
• 📚 Knowledge Base Development documenting solutions for recurring technical issues
• 🎓 Team Training & Mentoring on troubleshooting methodologies and best practices

• 🔗 VPC Configuration with subnets, routing tables, and peering connections
• 🛡️ Network Security implementation with firewalls, security groups, and ACLs
• 🌍 Hybrid Cloud Connectivity for multi-region and multi-cloud architectures
• 📡 NAT Gateway & VPN setup for secure external access

• 🚀 Auto-Scaling Configuration reducing costs while maintaining performance
• 💾 Storage Optimization across EVS, OBS, and SFS for maximum availability
• ⚙️ Database Performance Tuning and query optimization
• 📉 Cost Management strategies for efficient cloud resource utilization

• 🌍 Bilingual Support (Arabic & English) for Middle East and Africa region
• 💬 Clear Technical Communication explaining complex concepts to non-technical audiences
• 🤝 Cross-Functional Collaboration with global engineering teams
• ⏰ Shift Flexibility available for rotating shifts and 24/7 on-call support

• 🏗 Master HCIP-Solution Architect for advanced cloud architecture design
• 🔐 Specialize in Cloud Security with HCIA-Security and security automation
• 📡 Deep Dive into Networking with HCIA-Datacom and CCNP
• 🐧 Advanced Linux Administration through RHCSA certification
• 🤖 Explore Cloud Automation with Terraform, Ansible, and CI/CD pipelines
• 📈 Contribute to Open Source cloud monitoring and support tools
• 📝 Share Knowledge through technical blog posts and documentation

Production-grade static website deployment with advanced automation and disaster recovery

Tech Stack: AWS S3, IAM, CloudWatch, Bash, AWS CLI, HTML/CSS/JS
Key Features:

• ⚡ 15+ Bash automation scripts reducing deployment time by 92% (60→5 minutes)
• 🔄 Cross-region disaster recovery with RPO <15 minutes achieving 99.99% availability
• 💰 95% cost reduction compared to traditional hosting solutions
• 📚 Comprehensive documentation (100+ pages, 38 screenshots) for knowledge transfer
• 🔐 IAM best practices and security hardening implementation

Impact: Transformed manual 60-minute deployments into automated 5-minute processes

Repository: github.com/melgizawy/aws-s3-portfolio

Complete cloud infrastructure solution with advanced monitoring and auto-scaling

Tech Stack: Huawei Cloud (ECS, VPC, Cloud Eye, AS, EVS, OBS, SFS)
Key Features:

• ✅ Auto-scaling policies reducing costs by 30%
• ✅ Advanced VPC architecture with security groups and NAT gateways
• ✅ Cloud Eye monitoring with automated SMN alerts
• ✅ 99.95% data availability across storage services
• ✅ 15+ documented troubleshooting procedures

Impact: 60% faster incident detection, 30% cost reduction

Python-based analytics tool for bikeshare data exploration

Tech Stack: Python, Pandas, NumPy
Key Features:

• 📈 Statistical analysis of travel patterns across 3 major cities
• 🚴 Station usage, trip duration, and user demographic insights
• 💻 Interactive CLI for dynamic data filtering
• 📊 Customizable analysis outputs

Use Case: Data-driven decision making for bikeshare operations

Modern task management app with drag-and-drop functionality

Tech Stack: HTML5, CSS3, JavaScript
Key Features:

• 🎨 Responsive Kanban-style interface
• 🖱️ Drag-and-drop task management
• ✏️ CRUD operations for task lifecycle
• 💾 Local storage persistence

Live Demo: melgizawy.github.io/todo-app

Professional landing page with modern animations

Tech Stack: HTML5, CSS3, JavaScript
Key Features:

• 📱 Fully responsive design
• 🎭 Interactive dropdown menus and hover effects
• ⚡ Optimized performance
• 🎨 Modern UI/UX design

Live Demo: melgizawy.github.io/appie-app

✅ 19+ Cloud Certifications across 6 major vendors
✅ 4 Huawei Certifications (Cloud Service, Cloud Computing, AI, Tech Essential)
✅ 3 Oracle Cloud Certifications (AI, Architect, Foundations)
✅ 3 AWS Certifications (Solutions Architect, AI Practitioner, Cloud Practitioner)
✅ 3 Azure Certifications (Fundamentals, AI, Data)
✅ 99.9% Uptime Achievement across 50+ infrastructures
✅ 95% First-Contact Resolution Rate
✅ 92% Deployment Time Reduction through automation
✅ 95% Cost Reduction in cloud hosting
✅ 37.5% Improvement in Incident Resolution Time
✅ 60% Faster Incident Detection
✅ Mentored 3 Junior Administrators
✅ 100+ pages comprehensive documentation created

🔍 Currently seeking:

• Cloud Support Engineer roles
• Technical Support Engineer positions
• Cloud Infrastructure Management opportunities
• Multi-cloud specialist roles

📍 Location: Cairo, Egypt | Open to Remote
🌍 Available for: Middle East and Africa region support
⏰ Flexibility: Ready for rotating shifts and 24/7 on-call

• 🎓 Bachelor of Medicine and Surgery (MBBS) – Cairo University (Excellent with Honors)
• 💡 Transitioned from Medicine to Technology, bringing analytical rigor and systematic problem-solving
• 🌍 Bilingual: Arabic (Native) | English (Fluent)

Coming soon! Stay tuned for technical articles on cloud infrastructure, troubleshooting best practices, and certification guides.