RETURN BAR® NETWORK
We take returns personally
Accept returns at a network of nearly 8,000 convenient Return Bar® locations nationwide, including 5,000+ The UPS Store® retail locations — shoppers' top choice for return drop-offs.
93 NPS with 87% shopper adoption
87% of shoppers choose our hassle-free Return Bar® service at The UPS Store®, Ulta Beauty, and Staples.
FEATURES
8,000+ convenient drop-off locations
No boxes, no labels, no hassles
Instantly initiated refunds and exchanges
Nearly 8,000 drop-off points
Patent-pending return
fraud prevention
Only Happy Returns verifies items at drop-off with patent-pending technology, backed by AI risk scoring and Return Vision AI audits.
FEATURES
Patent-pending item scanning & verification at drop-off
Flags risky returns and delays refunds until verified
Audits flagged returns with AI-powered Return Vision
The majority of return fraud is caught at drop-off.
Reduce 'Where is my refund?' calls
Refunds and exchanges initiated at drop-off mean no follow-up calls needed — slashing customer support costs and enhancing shopper satisfaction.
FEATURES & CUSTOMER STORIES
Instantly initiated refunds and exchanges
Case study: Pact cuts support calls by 80% →
Case study: Peak Design cuts 10 mins per ticket →
Shoppers receive confirmation at drop-off
How it works
01
Shoppers enjoy easy, box-free, label-free drop off
After starting their return online, shoppers bring their items to a Return Bar® location of their choice, without needing to package or print anything.
02
Returned items are scanned and verified to help reduce fraud
Every item in the return is scanned and verified using our patent-pending process, ensuring the correct items and number of items are present. AI assesses the risk of each return, flagging returns with the highest risk.
03
Refunds and exchanges are initiated instantly
As soon as the return is approved, the shopper's refund or exchange is initiated, and they receive an email confirmation. This reduces 'Where is my refund?' calls. For returns with high risk, the refund is delayed until it’s been audited with Return Vision.
04
Returns are consolidated and shipped together, reducing costs
Returns from all retailers are consolidated and shipped together to the closest regional Return Hub.
05
Return Vision™ audits high-risk returns
When high-risk returns arrive at our Return Hubs, we photograph each item and use AI-powered Return Vision to compare it to the retailer's online catalog.
If the audit flags an inconsistency, the refund is withheld. If the item passes, the refund is released to the shopper.
06
Bulk shipments leave our warehouse with advanced notice
When returns arrive to our regional Hubs, they are sorted by retailer, boxed, palletized, and shipped in bulk with advanced shipping notice to the retailer.
Compared to receiving thousands of individual return packages, our consolidated, bulk shipments helping improve efficiency of restock upon arrival, saving time and money.
See it in action
The combination of technology and reverse logistics delivers a reliable, comprehensive solution for returns and exchanges.
Choose how to connect to our Return Bar® network
We're return portal agnostic. That means you can integrate with the Return Bar® network using your existing portal or ours.
There are three easy ways to connect.
OPTION 1
Use the Happy Returns Portal
A free option for enterprise retailers, included with our Return Bar® network.
OPTION 2
Integrate with a portal partner
Interested in or already using another returns portal? We have partnerships with AfterShip, Loop, parcelLab, and more. Fast and fully supported.
OPTION 3
Use your own
Prefer full control? Connect via our headless API and keep your homegrown software.
Everybody loves an exceptional return experience
Contact us
Our team of returns and reverse logistics experts are here to help.