Wonderful experience from start of the booking process right through to our exit from the car park last night. 
I highly recommend the car park to others and I will definitely book with Park2travel again.

I have been a customer since 2020 and used Purple many times, mainly meet and greet at Heathrow. The best provider was Maple but all (including purple) were good. The only issue I encountered were the very poor directions (they give no postcode in confirmation and want you to download an app).

They regularly send you discount codes. I have often just used these but today, I realised that this company is or has become a total rip off.

My code was BE268 for 20% off. I looked for t4 meet & greet  (26/03 19.00 - 9/04 09.00 T4) and it was a whopping £297 for Maple. Ironically, without the "discount" code it came to £296. When I ran this query again, the discount code produced £289 for Maple. 

This is more than Maple's own website and actually £50 more than Heathrow T4's official meet and greet (£227.60). 

If you want really cheap, try Compare Your Parking Deals which provided me 5 companies for meet and greet UNDER £100 (all with good reviews and I will try them myself).

Moral of the story, these guys are well known and now very expensive. Don't take discount codes at face value and always check alternatives.

Scammers.
Had clear proof of payment,clearly showed on my bank statement, at the exact time.They said not enough proof. Still had to pay £100. Be aware. How they can be on trustpilot is a joke, all bad reviews. As previous lady said they should be brought to justice.

Terrible company, scammers. Make it as hard as possible to use their app (no actual phone signal at Bigbury). Did buy a ticket from the conventional payment machine but still fined. They can whistle for it, not paying.

It seems to me that APCOA is not actually selling parking  but instead is harvesting data. I wonder why?  I had my credit card ready to pay for parking and had the code for the car park and my car registrstion and yet it took 15 minutes of endlessly entering and reentering personal information to pay €1.45 for one hour's parking. Standing in the freezing cold, on crutches, in pain, while trying to pay for parking seemed to me to be both a nasty and luducrious way to treat the public. I was reduced to tears of frustration and grief at being old and marginalised by our society's making even the simplest activities like parking into a series of almost impossibly painful hurdles. 

3 SPACES advertised but Park PNP keep letting renters book and currently 5 people trying to park in 3 spaces. No communication from them despite loads of messages through their own messaging service. Happy to take a cut and ignore customers

Arrival instructions were great and really easy to drive into drop off bay then straight into the office.  2 members of staff on duty to check people in quickly.  Then a quick walk to the terminal.  Spot on and no complaints at all.
However, collecting my car was not so smooth for a supposed ‘premium’ service.  There was only 1 member of staff on the desk when I arrived, however other staff members were in the back office.  When I arrived, there was a family in front of me with a family member in a wheelchair.  They asked if the car was parked directly outside the office.  The staff member advised no it was in a bay, but he could bring it to the office for them.  He was so helpful.  However, he left leaving the rest of us standing waiting for his return before we could collect our keys.  Ok so another 5 minutes or so but when you’ve been travelling all day and paid a lot of money for a premium service this isn’t acceptable.  To have only 1 member of staff on duty when you know there is a flight due in really isn’t on. 
I 100% think this service should be offered to customers requiring additional support.  And surely this would be easy enough to discuss at check in.  The car can be ready and waiting, leaving the 1 staff member to hand out keys.


Promised shuttle to airport nowhere to be seen, had to take a taxi. On return, shuttle was 20 minutes late. Overall cost was equivalent or greater to simply taking a taxi from anywhere else in the city. Garage ticket not automatically validated despite prepayment and reg on record, meant queuing at a busy hotel reception to leave. Very poor value and dysfunctional service, avoid.

I have had a disgraceful experience with Park Magic trading as Toll Tag.ie.

I had a need to contact them on 23 February 2023 to change by Direct Debit as Ulster Bank was closing. It was brought to my attention by the person on the phone after verifying my Car Reg that another car with no connection to me was using my account. It transpires that this other person’s  car was using my account going back over two years.

I immediately raised a complaint query on that day which I assumed was an open and shut case and I would be refunded all the money incorrectly charged to me.

It took me 4 months with follow up emails and phone calls for them to confirm they over charged me €121. I am still waiting for this to be refunded.

This company is not regulated by Transport Infrastructure Ireland which unlike eFlow  I have no way of taking them to task for the length of time they took to admit they were in the wrong.

I would not recommend anyone to take a Toll Tag from them as I had never got a statement from them in the last three years. I have had a Direct Debit arrangement with them to charge my account.

I have now closed my account with them and gone to a Regulated Company.

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