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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with orders, noting frequent issues with non-delivery and long delays. Consumers report that promised delivery timelines are not met, leading to considerable frustration. There are also complaints about the refund process, with many people claiming they never received their money back. Furthermore, reviewers mention problems with the website and the delivery service. Some people report receiving only store credit instead of a full refund, which they find useless since they cannot get their orders shipped. While opinions on the product itself are mixed, the prevailing sentiment is negative due to these unresolved issues.

Based on these reviews

Rated 1 out of 5 stars

Absolutely the worst experience!!! I never received my order and never got my money back. Every time they promised something new — delivery “next week”, “in a few days”, “soon”… and I waited fo... See more

Rated 1 out of 5 stars

Tried ordering here 3 times. Only the first time spend a bit of money. 2nd and 3th time used thier "coupons' since my first delivery somehow got "stuck'. Never received anything. Communicated with t... See more

Rated 1 out of 5 stars

Not 1 star, these scammers, are big thieves, didnt deliver my order since dec 2024. I send lot of mails, whatsapp every time they have a lie, I dont want any shit credits, refund my money, these dogs... See more

Rated 1 out of 5 stars

Ordered some pet health treatments on the 9/12/25 the website stated around 14 days for delivery. After 14 days I received an email saying shipping delays so my order will now get to be on o... See more

Rated 5 out of 5 stars

Needed a new helmet quickly for an upcoming trip, and 1Outlets delivered—literally! I ordered on a Tuesday and was wearing it on Thursday. The helmet was packaged with extreme care in a sturdy box wit... See more

Rated 5 out of 5 stars

I purchased the Lefant M310 Robot Vacuum from 1Outlets at a great price. It works flawlessly, keeps my floors clean, and was an excellent deal. Very happy with both the product and the store

Rated 5 out of 5 stars

I’m extremely satisfied with my experience at 1Outlets. From placing the order to delivery, everything was smooth and professional. The product arrived on time and was of excellent quality. Their cust... See more

Rated 1 out of 5 stars

1Outlets.com promise "World Wide Shipment" - in reallity this is not true! 1Outlets.com promise full refund since they refuse to ship to Slovakia - this is not true! 1Outlets.com say I get "issue... See more

Rated 1 out of 5 stars

They appear to have no intention to supply ordered goods. I ordered items, got intial delay emails, then further delay emails (over 2 months delay), and eventually a cancellation. They give instore c... See more

Rated 1 out of 5 stars

Scam.After placing an order, no goods was shipped for whatever reasons. When asked to refund, it would end up with in-store credit which was useless because no goods would be shipped. After a while, t... See more

Rated 1 out of 5 stars

I placed an order on 1Outlets.com on November 27, 2024. After waiting for a long time without receiving the items, I submitted a refund request on February 19, 2025. Since then, I have sent mul... See more

Rated 1 out of 5 stars

After waiting for months and no products are delivered and after contacting them they did a refund but it’s a store credit and asked to order other products which I did because I have no other choice... See more

Rated 1 out of 5 stars

Total scam- do not buy from them. After several messages about that the order was delayed because of an “ongoing issue”, I asked for the order to be cancelled. I then get a message that they can’t shi... See more

Rated 1 out of 5 stars

FRAUDSTERS!!!! I am reporting them to Trading Standards and Financial Ombudsman. Ordered goods. Failed to deliver after over 3 months. Refused to refund as instructed. Did not explain reason for any o... See more

Rated 1 out of 5 stars

I placed my order, and it has been a month, and I still have not received delivery. Whenever you ask for an update on your order, they send you an automated response saying they will ask the team to c... See more

Rated 1 out of 5 stars

These are scammers. Been waiting for my orders for 6 months but still hasnt arrived. Keeping promises to refund the money but nothing happened. Dont trust this website or else you will regret

Rated 1 out of 5 stars

Awful service, cancelled my order and offered me store credit. I have tried calling their number and no one answers, the UK number doesn’t even ring. They w effectively stolen my money.

Rated 1 out of 5 stars

Terrible experience! I ordered a product, and instead of shipping it, the company sent me an email full of excuses. They refused to refund my money and showed no accountability. This website is compl... See more

Rated 1 out of 5 stars

“I ordered dog food back in October 2024. Was ready to wait a couple of months. In December received an email that the item is not available. They said that will refund and store credits. I did not a... See more

Rated 1 out of 5 stars

Total scam. Took my money. Canceled the orders again and again. They don't refund canceled orders. They keep the money and give you "credit" in this scam site but they cancel every order I made after... See more

Rated 1 out of 5 stars

Total scammers!!!! DO NOT FALL FOR THEIR WEBSITE THAT LOOKS NORMAL. AS AN UNSUSPECTING CUSTOMER I ORDERED 3 TIMES AND EACH TIME ENDED UP WITH CREDIT IN STORE WHICH EQUALS STOLEN MONEY.

Rated 1 out of 5 stars

Total con firm and complete scam. placed my order and something made me concerned. I went on trust pilot and saw the negative reviews. Tried canceling the order within about 20 minutes but said it was... See more

Rated 1 out of 5 stars

Scam! They don't deliver, you get an email stating there is a delay, after +1 month they inform you they can not fulfill the order and give you credit. I have now ordered 3 times by re-using the credi... See more

Rated 1 out of 5 stars

Avoid. I was scammed by them. Ordered and paid for essential vitamins for my post-operation wife. Nothing happened for weeks. Then they said sorry we can’t get you the products. Since then, they have... See more

Rated 1 out of 5 stars

That site is a scam. I ordered an item on November 5 and they sent me an email that they can’t deliver. They bullshitting me with an email of difficult times and they are not going to refund any... See more

Rated 1 out of 5 stars

Scam site, 5 orders cancelled when trying to use store credit. Site has been reported to the authorities. They need to be shut down. All these 5star reviews are from FAKE accounts, you can tell just b... See more

Rated 1 out of 5 stars

Did not ship my medicine and wouldn't refund my money-- only store credit. Tried ordering something else in their catalogue and same story--weeks pass, notice of not able to ship. Still won't give my... See more

Rated 1 out of 5 stars

Total scam. Took my money. Canceled the orders again and again. They don't refund canceled orders. They keep the money and give you "credit" in this scam site but they cancel every order I made after... See more

Rated 1 out of 5 stars

I ordered Wonderful Pistachios, Salt and Pepper Flavored, Bag, Salt & Pepper Flavor, 48 Ounce in Jun 2025, promised to deliver in Aug 2025, order cancelled by 1outlet in Sept 2025 and sent me an ema... See more

Rated 1 out of 5 stars

I would give them minus 5 stars if I could. My order has been "processing" for over 6 months now. They take your money and send you nothing. When you contact them, they come up with all sorts of fake... See more

Rated 1 out of 5 stars

The order was canceled on their part. They informed me that the refund had been processed, but a month has passed and I have not received any money back. They are thieves, I definitely do not recommen... See more

Rated 1 out of 5 stars

Ik bestelde een product, bleek na maanden dat het niet geleverd kon worden. Wanneer ik mijn geld terugvroeg zetten ze dat (zeggen ze) om in een tegoedbon op mijn account. Maar ... ik heb met het... See more

Rated 1 out of 5 stars

SCAM - made an order and told it was out of stock but I could have a store credit. So I ordered something else (order #1000325484) with the credit note. This was in June 2024, and still nothing receiv... See more

Rated 1 out of 5 stars

It’s a Total Scam , they refund my cancelled orders in store credits again ( which is their fault, after I enquired about my order status after a long waiting time, which never arrived) , they said... See more

Rated 1 out of 5 stars

I payed for a watch approximately 97 USD. After two weeks they let me know they cold not send the watch, but would give me full refund within 30 days. This was November 13. No money and no answer from... See more

Rated 1 out of 5 stars

Beware of scammers! I placed an order and inquired about the status of the order two months later. I was informed that my order had been canceled and that I would receive a refund. That was over three... See more

Rated 1 out of 5 stars

total scam. Ordered on here by mistake thinking I was ordering from a reputable company. No sign of any goods after a month. They just keep saying expect a delay of 7-14 days. Do not use them

Rated 1 out of 5 stars

A complete scam. After 2 weeks I asked for the shipping taking so long and the made up the excuse that they couldn’t ship a nail polish to Spain!!! And they would refund just to buy things from the s... See more

Rated 1 out of 5 stars

Well what a waste of time, and a total waste of money... first item ordered.. and 3months later still not delivered, or even processed.. and complained. And some story.. got a store refund... great.... See more

Rated 1 out of 5 stars

a fraudulent company, they do not send goods, they do not refund money, no one should buy from here!

Rated 1 out of 5 stars

I purchased skincare in April but they cancelled my order and until now they did not refund my money. This company is a scam. They stole my money, about 64.25 Euro. 

Rated 1 out of 5 stars

Totally a fraud company. Never ships orders and after 1 month cancel. Take advance payment and never pay back your money. Cheap Singaporean thieves. See the list o... See more

Rated 5 out of 5 stars

From the moment I arrived, I knew 1Outlets was something special. The exterior is inviting, and that feeling only grows stronger once you step inside. The space is designed with the shopper in mind—sp... See more


Company details

  1. e-Commerce Solution Provider
  2. Business to Business Service

Information provided by various external sources

1Outlets.com - a trademark of Simba P/L (UEN: 200716171N) - is one of the Largest Toy, Baby, Pet, IT, mechanical, electrical, medical, utilities Online Shop.


Contact info

2.0

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Scam, scam, scam

Scam.After placing an order, no goods was shipped for whatever reasons. When asked to refund, it would end up with in-store credit which was useless because no goods would be shipped. After a while, they just didn't reply to your emails.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Calm

Calm, pressure-free community with clear guidance and optional participation.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Well what a waste of time

Well what a waste of time, and a total waste of money... first item ordered.. and 3months later still not delivered, or even processed.. and complained. And some story.. got a store refund... great.. so ordered something else this time a electric item.. and we'll a month later still not processed... and still waiting for it to be dispatched... so I have been ripped off properly. Do not waste your money with theses guys..

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Do not Buy from 1outlet

Ordered some pet health treatments on the 9/12/25 the website stated around 14 days for delivery.
After 14 days I received an email saying shipping delays so my order will now get to be on or before 10/1/26

As of writing on the 14/1/ no order has been delivered, after contacting I had an email saying further shipping delays with no new delivery date.

I have asked to cancel and a full refund be sent .. I am expecting that to be ignored as well.

Stay well clear of this company

I will now have to contact my bank to seek reimbursement of money.

14 January 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience!

Terrible experience!
I ordered a product, and instead of shipping it, the company sent me an email full of excuses. They refused to refund my money and showed no accountability. This website is completely unreliable—stay away!

7 January 2026
Unprompted review
Rated 1 out of 5 stars

That site is a scam

That site is a scam.
I ordered an item on November 5 and they sent me an email that they can’t deliver.
They bullshitting me with an email of difficult times and they are not going to refund anything.
Please never order from that site !

5 November 2025
Unprompted review
Rated 5 out of 5 stars

I purchased the Lefant M310 Robot…

I purchased the Lefant M310 Robot Vacuum from 1Outlets at a great price. It works flawlessly, keeps my floors clean, and was an excellent deal. Very happy with both the product and the store

31 December 2025
Unprompted review
Rated 5 out of 5 stars

A retail symphony where every element…

A retail symphony where every element harmonizes perfectly. 1Outlets conducts an orchestra of luxury brands at concerto-worthy prices within an architecturally inspired space. The staff performs with intuitive grace, elevating service to an art form. This establishment composes experiences rather than transactions—a masterpiece that redefines commerce itself.

30 December 2025
Unprompted review
Rated 1 out of 5 stars

Outlets fails to meet even basic retail…

Outlets fails to meet even basic retail standards. The collections feel poorly curated and lack real value. The store layout is confusing rather than inviting, and the overall environment feels disorganized. Staff interaction was disappointing and inattentive, making the experience frustrating instead of enjoyable. This is far from a destination store and certainly does not meet expectations.

28 December 2025
Unprompted review
Rated 1 out of 5 stars

It is a scam

I placed my order, and it has been a month, and I still have not received delivery. Whenever you ask for an update on your order, they send you an automated response saying they will ask the team to come back with the progress of the delivery, but they do not come back to you with any updates at all. They have not said they will pay me back either.

27 November 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely the worst experience!!!

Absolutely the worst experience!!!
I never received my order and never got my money back. Every time they promised something new — delivery “next week”, “in a few days”, “soon”… and I waited for months. In reality — nothing. No product, no refund.

I have been waiting for more than two months and every update was just another excuse. Customer support keeps repeating the same scripted answers and does not solve anything.

This company is completely unreliable.
Do not order from them. Save your money and your time!!!

24 November 2025
Unprompted review
Rated 1 out of 5 stars

It’s a Total Scam

It’s a Total Scam , they refund my cancelled orders in store credits again ( which is their fault, after I enquired about my order status after a long waiting time, which never arrived) , they said it can’t be processed and they cancelled and refund in store credit form which I have been re ordering for 4 times with the same issues of cancelled orders because they can’t process and yet they are refunding that in store credit again which you can never able to but anything . They are playing “ musical chairs” game with their customers scamming us. Need to report them to the authority , the company is registered in Singapore ! Otherwise they will continue to scam many more potential customers .

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Outlets redefines retail excellence

Outlets redefines retail excellence! From their perfectly curated collections to their stunning value, every detail shines. The vibrant, organized space and genuinely attentive staff create an unforgettable shopping experience. This isn't just a store it's a destination that consistently exceeds expectations. Absolute perfection!

14 September 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Awful service, cancelled my order and offered me store credit. I have tried calling their number and no one answers, the UK number doesn’t even ring. They w effectively stolen my money.

17 October 2025
Unprompted review

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