AEG Reviews 3,620

Really good brand. I can only recommend every product from that brand; I just love it.

I don't want to give even 1 star after the harrowing experience I've had with AEG UK regarding my tumble dryer repair.

For the last 4–5 months, the machine has not worked properly. A single load takes hours to dry, and my energy bills have increased significantly as a result. During this time, the company has repeatedly sent engineers to inspect and repair it. Engineers visit are also carried out on a fixed day, just once a week. Every possible repair has already been carried out. The engineers themselves have openly admitted that there is nothing more they can fix and have expressed their own frustration.

Yet instead of taking responsibility and offering a replacement or proper resolution, the company continues to hide behind repeated engineer visits. This endless cycle of appointments feels like a deliberate tactic to avoid resolving the issue within my warranty time.

This has cost me time, money, and unnecessary stress. After months of inconvenience and inflated electricity bills, I expect accountability — not delay after delay.

Customers deserve solutions, not excuses.

Horrible customer service, do not buy from them. Delivery partner kaboodle even worse. Run away from companies like this.

Paid for a repair, it wasn't cheap and when the engineer came they did nothing. Very poor communication by the AEG worker who obviously had no idea what he was doing. When I contacted them, put me on hold for 25 minutes then hung up. Spoke to another person, on hold for another 5 mins. Not at all happy with their service.

We chose AEG believing it was a high-quality, reliable brand. Unfortunately, our tumble dryer (just over 12 months old) has suffered multiple internal faults, including component failure, and has required repeated repairs.

We’ve been without a working dryer for over a month during the coldest part of the year, taken annual leave to wait in for engineers, and today the repair failed again because the engineer arrived without the correct parts.

Despite all of this, AEG continue to refuse a replacement and insist on repeated repairs only. This level of inconvenience and lack of accountability is unacceptable and has left us with no confidence in the appliance or the brand.

Further to my previous two reviews, the third repair was booked and cancelled on the day because there were 'no parts.' This is all for the same job.

Have nothing to do with this company. Avoid it in favour of absolutely any competitor. Do not repeat my mistake. Save yourself from AEG.

A fridge.
Paid £500 august 2025.
Handle broke January 2026.
Phoned AEG.
AEG informed me that consumer rights do not cover things that break (??) and that their policy over rides legal consumer rights(??)
If an AEG fridge handle only lasts 6 months under normal/light use then this is a poor product.

A shame as the fridge works well albeit it might stop working within a few months if the handle is an indicator of their care and ability.

martin

Do not buy direct.

Delivery team wasted my day by no-showing. Impossible to contact delivery team.
Then decided to choose a new day and time without letting me know.
I cancelled order completely.
Impossible to speak to anyone directly.
Taken 6 weeks to get my money back!

Still waiting for delivery of 'out of stock' item. No communication from AEG.

After two attempts to order an induction hob the order has not gone through. Despite the money being taken from my accounts. (One on pay pal and one by credit card). I now find myself with over £1000 blocked. I have spent the whole morning on the phone. Mostly on hold. I still have not been able to purchase the hob.
Disgustingly poor service and a shocking customer experience. I will never use AEG again.

Just a few months of use.....so far, looking great and doing a good job. Customer support is good.

Brilliant fridge freezer, delighted with product.
It's not the first AEG fridge freezer that we've had and their products last well and do their thing.

The installers went above and beyond in our difficult kitchen. Absolutely brilliant, would definitely recommend their installation service and buying through them directly.

Great appliances

I needed a new oven at the start of December, in time for the family coming for Christmas day. AEG were selling a model which they said could be delivered in 5-7 days. The delivery company used by AEG do not contact you straight away and when they do, have a very complicated questionnaire for fitting electric ovens. I had to research the answers (to do with power input, previous oven specifications... all sorts!). It took a couple of days before I had enough information to complete the questionnaire - and only then do they give delivery dates - and there were none before Christmas! So I called and cancelled my order, so that I could purchase it elsewhere. I was told the refund would take up to 14 working days due to a "late cancellation". It was only a couple of days after ordering and no delivery had been arranged. I would have gone ahead with the purchase if their delivery dates had been as initially specified.
It is 2 months later and I still have not received my refund. It is very difficult to get through to customer service. They are then very polite on the phone, but state that their managers give "late cancellation" as the reason for the delay - sounding like they COULD refund it, but management are telling them to withold it due to something akin to spite!
I got the same AEG model through Marks Electrical - delivered a few days later, no complicated questionnaires, friendly electrician, good customer service. I would recommend Marks Electrical in future. I will never use the AEG shop again, although the oven is a great product (from elsewhere).

One star is far too generous. I thought AEG were a good brand, oh how I wish I had read reviews before spending over £1,600 with this diabolical company. Ordered a fridge and a freezer but they never arrived. The sham of a delivery company keep asking me to book a date, only for them to then cancel and ask to rebook. Twice I did this. On the 2nd cancellation, and me rather frustrated at having to wait longer I called AEG who assured me the delivery was indeed arranged and perhaps the company were having issues with their messaging. On the day of delivery they again said it was being delivered. By the afternoon they said it wasn't and I needed to rebook. Obviously I am not going to go round these circles indefinitely so I requested a refund only to be told it takes 14 working days. WHAT?! They are unable to fulfil their order and it's I who has to wait for over £1,600 to be returned! The girl on the phone just spoke over me and then hung up when I thanked her for her sincerity. Obviously I was being sarcastic at her lack of customer service, I guess the truth hurt.

Purchased a fridge/freezer for £800 in late 2023 for install into the new kitchen in 2024. Just out of the 2 year warranty based on the delivery date, it started making a loud humming noise and the compressor runs continually. Contacted AEG who wanted £174 to send out an engineer. I'll be putting that money towards a new appliance from a different manufacturer.

I purchased an AEG washing machine directly from AEG and paid extra for professional delivery and installation.
Immediately after installation, there was a leak from the waste pipe under my sink that had not been present with my previous washing machines. This made the appliance unusable. I contacted AEG and was passed to their contractor, ArrowXL, who raised a claim. Despite repeated calls and emails, I was left waiting for weeks with no resolution, no repair, and no meaningful updates.
As a disabled customer, this was extremely stressful and disruptive. I was eventually forced to pay for the issue to be fixed myself because I could not continue waiting indefinitely.
I am now simply requesting a refund of the installation fee, as the service I paid for was not carried out correctly — yet I have still not had this acknowledged.
The washing machine itself may be good, but the installation service and aftercare have been very poor, and I would not recommend buying direct from AEG if you need installation support.

My freezer conked out and the charming young woman talked me through resetting it , brilliant and all during Xmas break as well

We are extremely frustrated and disappointed with our AEG double oven, which is only 3 years old! Without warning and while the oven was not in use and nobody was near it, the oven glass door suddenly exploded and smashed across our kitchen.

This was a terrifying experience. Our young daughter was in tears and our young son is now frightened of the kitchen. Thankfully no one was physically injured, but this could have ended much worse! An appliance like this should never fail in such a dangerous way, even more so after such a short time.

Both AEG and Marks Electrical have refused to accept responsibility, leaving us to pay £175 to replace something that should have lasted significantly longer and, frankly, should never have happened in the first place!!

We expected far better from brands of this reputation.

This incident has completely destroyed our trust. Neither AEG nor Marks Electrical will be receiving our custom again.

In summary, dangerous, poor after care - AVOID!

The tumble dryer failed just one month after the warranty expired. The marketing is impressive, but the product lacks long-term durability. I would not recommend AEG — they are expensive and seem to last only about two years, making the purchase feel like wasted money.