albinadyla.com Reviews 2,037

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the high quality of the dresses, with many noting the attention to detail and luxurious feel of the materials. Consumers also love the designs, which they find unique and flattering for all body shapes. Some reviewers mentioned the ordering process and products, but there was no consensus. Consumers consistently praise the staff for their kindness, responsiveness, and professionalism. Many reviewers specifically highlighted individual staff members who went above and beyond to ensure a smooth and positive experience. However, some consumers expressed mixed opinions about the customer service, while others had issues with their orders.

Based on these reviews

Rated 4 out of 5 stars

I have made an order in August through the website. I have received my pieces on time for an occasion in September, however I ordered 3 items and decided to keep only 1 since the other two did not fit... See more

Company replied

Rated 5 out of 5 stars

Exceptional customer service from Albinadyla! From start to finish, the team was professional, responsive, and genuinely caring. Every question was answered promptly and clearly, and nothing ever felt... See more

Company replied

Rated 5 out of 5 stars

I purchased a dress from them and absolutely fell in love with it. Before purchasing I heard mixed reviews about this brand, and I’m so glad I didn’t hesitate to buy it. They even sent me a video of t... See more

Company replied

Rated 5 out of 5 stars

Hands down the absolute best customer service I’ve ever had! I contacted Albinadyla and spoke to Hana on Instagram with some questions regarding some dresses and they replied within minutes, answered... See more

Company replied

Rated 1 out of 5 stars

I don't recommend dealing with this company if you value your nerves. The quality is incredibly cheap; all the parts break as soon as you put the dress on. When problems arise, customer service is com... See more

Company replied

Rated 1 out of 5 stars

If I could give them zero stars I would. My dress arrived later than my event date, which they knew about before me placing the order. I was chasing them up continuously for an update on timing for de... See more

Company replied

Rated 5 out of 5 stars

I went to the store to find my 30th birthday dress, and the team was absolutely amazing! They answered all my questions and let me try on every dress I liked. Lia was especially lovely and super pro... See more

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Rated 5 out of 5 stars

I ordered this dress on July 1 and received it today (July 14) via FedEx- incredibly fast shipping considering it came from overseas. Kosovo to Canada! The moment I tried it on, I was speechless... See more

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Rated 5 out of 5 stars

I was dealing tensor his amazing to order through personally such a great help After I chose the dress I want I was dealing with Bleona about the dress making throughout the step she showed me the... See more

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Rated 5 out of 5 stars

I ABSOLUTELY LOVE MY DRESS!! The Albina Dyla team has given absolutely impeccable service going above and beyond I am beyond thrilled with my purchase! From the moment I opened the package, I coul... See more

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Rated 5 out of 5 stars

I’m really happy with my dress, it’s beautiful and exactly what I imagined 💕 Medina was very kind and supportive during the whole process. The slit on the leg was a bit too deep for me, but she immed... See more

Company replied

Rated 5 out of 5 stars

I received my dress and it is absolutely stunning!!! 😍🙌🏾 fits perfectly and is so beautiful! I was lucky enough to purchase on sale however was unable to pay upfront as I was having issues with my... See more

Company replied

Rated 5 out of 5 stars

I absolutely love this designer! The quality of the gowns is phenomenal and they fit like a glove, no alterations needed! The designs are so unique and flattering on every body shape. On top of lookin... See more

Rated 5 out of 5 stars

Shopping on Albina Dyla was an easy and quick experience. What I appreciated was them taking the extra step to reach out to ask any personal questions regarding the gown, size, when I needed it delive... See more

Company replied

Rated 5 out of 5 stars

I've had the best experience with them. The staff was incredible, so polite, thoughtful and careful with every detail. My expectations were blown through the roof from the professionalism of everyone... See more

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Rated 5 out of 5 stars

I went to the store in NY after the dress I ordered was tight. The girls on the website facilitated an in store exchange and to look at other options. Kuddos to their quick response online. At the s... See more

Company replied

Rated 5 out of 5 stars

5 stars for Albina Dyla Company, the top was perfect and gorgeous, sparkling ✨ I want to thank all of you for this amazing work, especially my customer care, SHKELQESA, hard working girl, who was read... See more

Company replied

Rated 5 out of 5 stars

Absolutely stunning! The corset looks exactly like the photos-if not better in real life. The Material and finishing are so fancy and luxurious. I ordered it from overseas and it arrived 10 days ea... See more

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Rated 5 out of 5 stars

I ordered two dresses from Albina Dyla, one for me and one for my mom. The materials are of very high quality, the sizing is true to fit, and the dresses are perfectly tailored with great attention to... See more

Company replied

Rated 1 out of 5 stars

So I placed an order in Sept 2025 received the corset on 10/2/2025. I paid over $500 usd plus tax. 2 weeks later I received a letter in the mail from FedEx stating I owe $205usd Duty Tax. I have been... See more

Company replied

Rated 1 out of 5 stars

If the dresses arent right tomorrow here like you said with express ill show everyone screenshots about how miserable the costumer care is because THERE IS NO CARE FOR COSTUMER how can a big compan... See more

Company replied

Rated 1 out of 5 stars

My experience with Albina Dyla has been deeply disappointing and incredibly costly. I ordered the Crystal Corset Dress and it arrived damaged. More than 10 crystals were falling off just opening it fr... See more

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Rated 1 out of 5 stars

I must say I am very disappointed. I placed an order for a dress on August 21, and your website states that delivery takes 5–7 days. However, as of today, September 10, my order has still not been del... See more

Company replied

Rated 1 out of 5 stars

Sorry this company is definitely something to look into if you consider ordering from! It took a very long time to get my refund and now I am stuck with a bill for 98.00 to ship a dress back after re... See more

Company replied

Rated 1 out of 5 stars

If negative stars were possible, that’s what I’d give. I purchased three bridesmaid dresses and a second-look gown for myself. Two dresses showed up quickly, but the others were endlessly “in produc... See more

Company replied

Rated 5 out of 5 stars

I’m very happy with the dress I purchased! It looks exactly like in the pictures, with the only difference being that the corset has a lace-up detail that wasn't shown in the photos. However, this was... See more

Company replied

Rated 1 out of 5 stars

When I opened the box, I genuinely wanted to cry. The quality is absolutely outrageous — full of holes, uneven stitching, raw hems, and beads falling off. The packaging looked cheap, and there were... See more

Company replied

Rated 5 out of 5 stars

Customer Service was very helpful. Questions were answered within minutes. Delivery was fast. Dress arrived 2 days before estimated delivery date which was a plus. Let’s get into the dress!!! The qual... See more

Rated 5 out of 5 stars

I just got my dress from Albina Dyla, and I couldn’t be happier! The design is absolutely stunning—elegant, luxurious, and full of detail. It fits like a dream and made me feel so confident and glamor... See more

Company replied

Rated 5 out of 5 stars

I met with Zana and Lea at the New York location and they were simply amazing. The selection of dresses was beautiful, I walked away from the showroom with 6 gowns and it was tough to not buy more! Za... See more

Company replied

Rated 5 out of 5 stars

I ordered a gorgeous gown from Albina Dyla for Miss Universe Albania & Kosovo. When it arrived, it was too big since I had sized up to be safe, and I was about to travel, which made things very stress... See more

Company replied

Rated 1 out of 5 stars

Horrible, they are very responsive and accomodating before you order Once you order they read and dont respond. I had ordered for my brothers wedding and they told me it would arrive before the... See more

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Rated 1 out of 5 stars

DO NOT ORDER CUSTOM DRESSES My custom dress arrived faulty. I contacted the team immediately and they confirmed that it was eligible for a refund due to them providing a faulty product. It ha... See more

Company replied

Rated 1 out of 5 stars

So over $800 order you pay customs, my order was $804 you charged me taxes too. It’s unfair for me to pay customs for an order that should’ve been less than $800 and without you telling me about the p... See more

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Rated 5 out of 5 stars

the most beautiful dresses very good quality I order from them often and they have no equal besides that the whole team is superlative they respond quickly they solve everything quickly I highly rec... See more

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Rated 5 out of 5 stars

I don’t know where to start about this fantastic service and dress. From the start of my process, to delivery everything was perfectly streamlined! My communication with Shkelqesa day by day was immac... See more

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Rated 5 out of 5 stars

I had made an order for a dress that was slightly too big in the waist and the Albina Dyla team went above and beyond to make sure I had the best experience! I went to visit them in their showroom in... See more

Company replied

Rated 5 out of 5 stars

Super responsive , super helpful and professional . Ardenisa was very sweet and kind always replies quickly, answered all questions . The dresses are way more beautiful in person . Well made and heavy... See more

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Rated 5 out of 5 stars

Absolutely in love with this dress! The fit is perfect, and the fabric feels so luxurious and comfortable. I’ve gotten so many compliments and I can’t wait to wear it! The two girls in the Showroom... See more

Company replied

Rated 5 out of 5 stars

I had a very pleasant experience with this company. I had an issue with my dress, but they handled it properly and resolved the situation. After I reached out, Hannah and Rina helped me a lot and were... See more

Company replied


Company details

  1. Haute Couture Fashion House
  2. Bridal Shop
  3. Clothing Store
  4. Dress Store
  5. Dressmaker
  6. Women's Clothing Store

Written by the company

“Albina Dyla” is one of the rarest world brands of luxury handmade clothing. We deliver premium handmade products of the finest embellished fabrics as shiny stones and beads, in style and in line with latest fashion trends. With the highest motivation and craftsmanship, we produce evening gowns, prom dresses, wedding dresses, jumpsuits, costumes and clothing for every occasion. To make it sweeter, we also provide free worldwide shipping for the customers around the world. Still proudly based on Kosovo, with sales in more than 88 countries worldwide, this company has now become a large company, employing more than 300 employees. All of this, from a dedicated group with the motivation and thought that: “The difference is on making things happen”.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Luxury Dress

My order came and it was beautiful! Every single detail was gorgeous. Hana helped me and the communication was fast and simple! There were a few stones missing however it was not too noticeable.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Cannot believe this after almost…

Cannot believe this after almost waiting a week for this company.To help me find my dress , they have taught me that fedex has told them they have met the man at the roadside and given it to him , and there's nothing further decan do about this so right now i'm down almost over nine hundred pounds and Was left without a dress for my event the team being very ruled over WhatsApp, ignoring my calls and meshes.Please people be careful with your money because if anything goes wrong, this company is not willing to help you just will keep on reading your messages and every time you do get true.After calling about twenty times you will speak to somebody different and each time you were told something different from all the members of their company 😡

6 February 2026
Unprompted review
Rated 1 out of 5 stars

❌️❌️❌️❌️❌️ so upset right now theys people…

❌️❌️❌️❌️❌️ so upset right now theys people have made my friend end up in hospital after my friend paying over £900 for a dress they told her FedEx had giving it to some man and sign for it on her name in a road near her home which is not acceptable for any reason saying dere was road works near her house my friend was planning on getting engaged 💍 and needed her dress and now in hospital with anxiety attacks after what they ppl are saying and doing to her please don't shop with then I have never seen my friend like this since her brother passed away 😢 please it's not even about the money there like 12 different people calling and texting all telling her different things and she can't find her dress and won't refund her 😢

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Has such a positive experience with…

Has such a positive experience with Albina Dyla and my agent, Elma. The best communication throughout and so incredibly happy with my dress. Thank you 🩷

11 December 2025
Unprompted review
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Reply from albinadyla.com

Dear costumer,

Thank you so much for sharing your wonderful experience! We’re thrilled to hear that Elma and our team provided excellent communication and that you’re so happy with your dress. Your kind words mean a lot to us, and we truly appreciate your support.

We can’t wait to assist you again in the future 🩷

Warm regards,
Eriola.

Rated 5 out of 5 stars

The Dresses are amazing !!

The Dresses are amazing !!! I love them !!
Hana was a true help !!! She made the experience better !!

9 February 2026
Unprompted review
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Reply from albinadyla.com

Dear Alexandra,

Thank you so much for your amazing feedback! We’re absolutely thrilled to hear that you love the dresses. It truly means a lot to us.

A special thank you for mentioning Hana—we’re so happy to know she made your experience even better. Your kind words motivate our entire team to continue delivering both beautiful designs and exceptional service.

We can’t wait to assist you again soon! 💕

Warm regards,
Eriola.

Rated 5 out of 5 stars

I ordered my prom dress from Albina…

I ordered my prom dress from Albina Dyla and it was the best decision I made. The dress in amazing, as is the attitude of the staff, specially Hana.

6 February 2026
Unprompted review
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Reply from albinadyla.com

Dear Petya,

Thank you so much for sharing your experience with us! We’re absolutely delighted to hear that choosing Albina Dyla for your prom dress was the right decision and that you loved both the dress and the overall experience.

A special thank you for highlighting Hana—we’re thrilled to know her support made such a positive impression. We truly appreciate your kind words and wish you an unforgettable prom night! 💫

Warm regards,
Eriola.

Rated 5 out of 5 stars

Hana was Amazing the whole team is…

Hana was Amazing the whole team is great to deal with, my dress arrived on time material and the beading on it is gorgeous! I truly recommend them ❤️

6 February 2026
Unprompted review
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Reply from albinadyla.com

Dear Nana,

Thank you so much for your lovely review! We’re thrilled to hear that your dress arrived on time and that you loved the material and beading. Your kind words truly mean the world to us.

A special thank you for mentioning Hana and the team—we’re so happy to know your experience was a positive one. We sincerely appreciate your recommendation and look forward to assisting you again in the future ❤️

Warm regards,
Eriola.

Rated 5 out of 5 stars

Exceptional customer service from…

Exceptional customer service from Albinadyla! From start to finish, the team was professional, responsive, and genuinely caring. Every question was answered promptly and clearly, and nothing ever felt like too much trouble. They went above and beyond to make sure everything was handled smoothly, which really gave me peace of mind. It’s rare these days to find such attentive and personal service .

1 February 2026
Unprompted review
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Reply from albinadyla.com

Dear Dream,

Thank you so much for your kind words! We are thrilled to hear that Albina and our team were able to provide such a smooth and attentive experience. Your feedback truly means a lot to us, and it inspires us to continue going above and beyond for every customer.

We look forward to assisting you again in the future and making every experience just as seamless and personal.

Warm regards,
Eriola

Rated 5 out of 5 stars

Hands down the absolute best!

Hands down the absolute best customer service I’ve ever had! I contacted Albinadyla and spoke to Hana on Instagram with some questions regarding some dresses and they replied within minutes, answered all my questions and made the buying process so easy. My dresses came in fabulous and I can’t wait to wear them. Definitely recommend purchasing from here. Return policy is so easy and they walk you through every step of it!

2 February 2026
Unprompted review
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Reply from albinadyla.com

Dear Mimo,

Thank you so much for your wonderful feedback! We’re thrilled to hear that Albina, Hana, and our team were able to make your shopping experience smooth and enjoyable. It’s fantastic to know that your dresses arrived beautifully and that our return process was easy to follow.

We truly appreciate your recommendation and look forward to assisting you again with your future purchases!

Warm regards,
Eriola

Rated 5 out of 5 stars

PROM DESS

Just got my daughter Prom dress today. Ordered and recived in less than a month. Hana and the team even made sure it was customized it to her exact measurements.this was a great experience. I recommend 100%. I will update with pics after prom.

5 February 2026
Unprompted review
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Reply from albinadyla.com

Dear Teri,

Thank you so much for your wonderful feedback! We’re delighted to hear that your daughter’s prom dress arrived quickly and fit her perfectly, thanks to Hana and our team. It’s always our goal to make the experience smooth, personalized, and enjoyable.

We can’t wait to see the photos after prom, and we truly appreciate your recommendation!

Warm regards,
Eriola

Rated 5 out of 5 stars

PERFECT!

The dress is so unique and beautiful. The service was amazing and personal. Special thanks to Hana for all their help!!!

5 February 2026
Unprompted review
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Reply from albinadyla.com

Dear Annelise,

Thank you so much for your kind words! We’re thrilled to hear that you love your dress and that Hana was able to provide such personal and attentive service. Your feedback truly means a lot to us, and we’re so glad you had a wonderful experience.

Warm regards,
Eriola

Rated 5 out of 5 stars

The best team with great customer…

The best team with great customer service!! You guys are amazing in responding to customers and also making sure customers are happy. I’m so happy with my product.

Thank you

Afia

5 February 2026
Unprompted review
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Reply from albinadyla.com

Dear Afia,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with your product and that our team was able to provide attentive and helpful service. Your kind words truly mean a lot to us and inspire us to keep delivering the best experience to our customers.

Warm regards,
Eriola

Rated 5 out of 5 stars

Such great customer support and they…

Such great customer support and they are beautiful designs and such INCREDIBLE quality I am a customer for life!!!

22 January 2026
Unprompted review
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Reply from albinadyla.com

Dear Tiffany,

Thank you so much for your amazing feedback! We’re thrilled to hear that you love our designs and quality, and that our team was able to provide great support. Your loyalty means the world to us, and we’re so happy to have you as a customer for life!

Warm regards,
Eriola

Rated 1 out of 5 stars

DO NOT BUY FROM ALBINA DYLA

If I could give them zero stars I would. My dress arrived later than my event date, which they knew about before me placing the order. I was chasing them up continuously for an update on timing for delivery the week of event and it never arrived on time. When the dress arrived the fit was completely wrong. I returned it immediately and they received the dress 2 months ago. I’m still waiting for a refund 2 months later. I’ve sent continuous emails about when the refund will be processed and I keep getting useless responses. DO NOT BUY FROM THEM.

5 February 2026
Unprompted review
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Reply from albinadyla.com

Dear Cynthia,

We are truly sorry for the experience you’ve had and sincerely apologize for the delays and inconvenience. Please know that we are in contact with you directly and are actively working to resolve this matter as quickly as possible. Our goal is to ensure that you receive your refund and to make things right.

We truly appreciate your patience while we continue to work on a resolution.

Warm regards,
Eriola

Rated 5 out of 5 stars

I purchased a dress from them and…

I purchased a dress from them and absolutely fell in love with it. Before purchasing I heard mixed reviews about this brand, and I’m so glad I didn’t hesitate to buy it. They even sent me a video of them making my dress/update to let me know that it’s going to come. I would definitely buy from them again, truly amazing.

27 January 2026
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Reply from albinadyla.com

Dear Klaudia,

Thank you for your thoughtful review. We are delighted that you love your dress and that our production updates and video provided reassurance during your purchase. We understand that mixed reviews can create uncertainty, so it means a great deal that you placed your trust in us. We appreciate your recommendation and look forward to the opportunity to serve you again.

Sincerely,
Eriola.

Rated 5 out of 5 stars

Besttt shop dress i ever purchased from…

Besttt shop dress i ever purchased from amazing quality and service highly recommend

31 January 2026
Unprompted review
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Reply from albinadyla.com

Dear Afra,

Thank you so much for your wonderful review! We’re truly happy to hear that you loved the dress and had a great experience with both the quality and our service. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to assisting you again in the future! ✨💙

Warm regards,
Eriola.

Rated 1 out of 5 stars

Be ware

Be ware: this is not a fraud company. But it is worse. It’s psychological torture. If you like what you bought then great, but if you think you’ll be refunded- you might as well submit yourself to a mental health institution because they will suck your soul to the point of insanity. I still have not seen a refund for my case but they’ve done everything to stall, find loop holes, and make false promises. There is a different customer support “rep” answering every message there’s like 12 people I have spoken to over one refund. I have disputed this with my bank as I returned the dress and never got a refund which they scapegoat with their “policy” rhetoric. The moment I filed a chargeback they did an amazing job at convincing me to cancel it (truly my naive mistake), and now the torture continues. I have never had a nervous breakdown in my life but this company brought me to one. There’s so many beautiful brands out there, don’t waste your sanity for this designer and her circus. They do not care, and how these reps (if they are even real) go to sleep at night knowing they are torturing people who genuinely tried to support their business and put money in their pockets so they can feed their families. I take responsibility for reversing the chargeback out of good faith I should’ve just kept it since the bank gave me my money back, but I didn’t want to hurt the merchant- don’t be naive, don’t be honest, be smart. If they don’t refund you just file a chargeback and let them deal with it. Eventually with a high enough chargeback rate their merchant bank will drop them and they will be deemed too risky for many other processing banks. I don’t know how they haven’t gotten to that point yet with all these reviews but all a girl can do is hope. They have literally made me lose my mind and I will be filing a lawsuit against them. So just be aware. Yes you’ll get your product and yes they will be responsive. But they will not work to help you in any way. Bye bye $1K and hello to regaining my mental health back slowly.

2 February 2026
Unprompted review
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Reply from albinadyla.com

Dear Emili,

Thank you for taking the time to share your detailed feedback. We sincerely apologize for the distress this situation has caused you. Please know that it is never our intention to cause frustration or anxiety to any of our customers, and we deeply regret that your experience has left you feeling this way.

We want to clarify that, as we have previously explained, once a chargeback is filed and submitted to the bank, the outcome is entirely dependent on the bank’s review process. Unfortunately, until the bank provides their response, there is nothing further we can do from our side to expedite the resolution. We have already communicated this to you on several occasions and provided updates as soon as we received any information, but at this time, we are still awaiting the bank’s official decision.

We genuinely value your support and understand your frustration. We encourage you to continue communicating with us so that we can ensure all documentation and information related to your case is fully available for the bank’s review. Once the bank has reached a conclusion, we will follow up immediately with the results and any next steps.

Please respond to this message at your earliest convenience so we can make certain that everything has been documented correctly and that no details are missing. Our goal remains to resolve this matter as transparently and efficiently as possible within the constraints of the chargeback process.

We truly appreciate your patience and understanding during this time.

Sincerely,
Eriola Beqiraj
Retention and Recovery Team

Rated 5 out of 5 stars

Gorgeous dresses

I absolutely loved my Amber Goddess dress, and I kept getting compliments all night! Albina Dyla is the only place I order my gala fancy dresses from. 100 recommend!

2 February 2026
Unprompted review
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Reply from albinadyla.com

Dear Rah,

Thank you so much for your amazing review! We’re thrilled to hear how much you loved the Amber Goddess dress and that it received so many compliments throughout the night ✨

Your trust and loyalty mean the world to us, and we’re truly honored to be your go-to destination for gala and fancy dresses. Thank you for the 100% recommendation — we can’t wait to dress you for your next special event! 💙

Warm regards,
Eriola.

Rated 5 out of 5 stars

They are amazing and incredibly kind!😍

They are amazing and incredibly kind!😍Hana!! Thank you❤️❤️😍

31 January 2026
Unprompted review
albinadyla.com logo

Reply from albinadyla.com

Dear costumer,

Thank you so much for your kind words! ❤️ We’re thrilled to hear you had such a wonderful experience, and we’ll be sure to share your lovely feedback with Hana. Your support truly means the world to us! 😍

We can’t wait to serve you again soon.

Warm regards,
Eriola

Rated 5 out of 5 stars

Hana was prompt and attentive to my…

Hana was prompt and attentive to my needs. Ensured that my dress was overnighted right on time for my event.
Thank you Hana for such great customer service.

12 January 2026
Unprompted review
albinadyla.com logo

Reply from albinadyla.com

Dear Ley,

Thank you so much for sharing your experience! We’re thrilled to hear that Hana was able to provide prompt and attentive service and ensure your dress arrived on time for your event. 💖

We’ll be sure to share your kind words with her—she’ll be delighted to know her efforts made your experience special. Thank you again for choosing us, and we look forward to serving you in the future!

Warm regards,
Eriola.

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