I have made an order in August through the website. I have received my pieces on time for an occasion in September, however I ordered 3 items and decided to keep only 1 since the other two did not fit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
“Albina Dyla” is one of the rarest world brands of luxury handmade clothing. We deliver premium handmade products of the finest embellished fabrics as shiny stones and beads, in style and in line with latest fashion trends. With the highest motivation and craftsmanship, we produce evening gowns, prom dresses, wedding dresses, jumpsuits, costumes and clothing for every occasion. To make it sweeter, we also provide free worldwide shipping for the customers around the world. Still proudly based on Kosovo, with sales in more than 88 countries worldwide, this company has now become a large company, employing more than 300 employees. All of this, from a dedicated group with the motivation and thought that: “The difference is on making things happen”.
United States
Replied to 88% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order came and it was beautiful! Every single detail was gorgeous. Hana helped me and the communication was fast and simple! There were a few stones missing however it was not too noticeable.
Cannot believe this after almost waiting a week for this company.To help me find my dress , they have taught me that fedex has told them they have met the man at the roadside and given it to him , and there's nothing further decan do about this so right now i'm down almost over nine hundred pounds and Was left without a dress for my event the team being very ruled over WhatsApp, ignoring my calls and meshes.Please people be careful with your money because if anything goes wrong, this company is not willing to help you just will keep on reading your messages and every time you do get true.After calling about twenty times you will speak to somebody different and each time you were told something different from all the members of their company 😡
❌️❌️❌️❌️❌️ so upset right now theys people have made my friend end up in hospital after my friend paying over £900 for a dress they told her FedEx had giving it to some man and sign for it on her name in a road near her home which is not acceptable for any reason saying dere was road works near her house my friend was planning on getting engaged 💍 and needed her dress and now in hospital with anxiety attacks after what they ppl are saying and doing to her please don't shop with then I have never seen my friend like this since her brother passed away 😢 please it's not even about the money there like 12 different people calling and texting all telling her different things and she can't find her dress and won't refund her 😢
Has such a positive experience with Albina Dyla and my agent, Elma. The best communication throughout and so incredibly happy with my dress. Thank you 🩷

Reply from albinadyla.com
The Dresses are amazing !!! I love them !!
Hana was a true help !!! She made the experience better !!

Reply from albinadyla.com
I ordered my prom dress from Albina Dyla and it was the best decision I made. The dress in amazing, as is the attitude of the staff, specially Hana.

Reply from albinadyla.com
Hana was Amazing the whole team is great to deal with, my dress arrived on time material and the beading on it is gorgeous! I truly recommend them ❤️

Reply from albinadyla.com
Exceptional customer service from Albinadyla! From start to finish, the team was professional, responsive, and genuinely caring. Every question was answered promptly and clearly, and nothing ever felt like too much trouble. They went above and beyond to make sure everything was handled smoothly, which really gave me peace of mind. It’s rare these days to find such attentive and personal service .

Reply from albinadyla.com
Hands down the absolute best customer service I’ve ever had! I contacted Albinadyla and spoke to Hana on Instagram with some questions regarding some dresses and they replied within minutes, answered all my questions and made the buying process so easy. My dresses came in fabulous and I can’t wait to wear them. Definitely recommend purchasing from here. Return policy is so easy and they walk you through every step of it!

Reply from albinadyla.com
Just got my daughter Prom dress today. Ordered and recived in less than a month. Hana and the team even made sure it was customized it to her exact measurements.this was a great experience. I recommend 100%. I will update with pics after prom.

Reply from albinadyla.com
The dress is so unique and beautiful. The service was amazing and personal. Special thanks to Hana for all their help!!!

Reply from albinadyla.com
The best team with great customer service!! You guys are amazing in responding to customers and also making sure customers are happy. I’m so happy with my product.
Thank you
Afia

Reply from albinadyla.com
Such great customer support and they are beautiful designs and such INCREDIBLE quality I am a customer for life!!!

Reply from albinadyla.com
If I could give them zero stars I would. My dress arrived later than my event date, which they knew about before me placing the order. I was chasing them up continuously for an update on timing for delivery the week of event and it never arrived on time. When the dress arrived the fit was completely wrong. I returned it immediately and they received the dress 2 months ago. I’m still waiting for a refund 2 months later. I’ve sent continuous emails about when the refund will be processed and I keep getting useless responses. DO NOT BUY FROM THEM.

Reply from albinadyla.com
I purchased a dress from them and absolutely fell in love with it. Before purchasing I heard mixed reviews about this brand, and I’m so glad I didn’t hesitate to buy it. They even sent me a video of them making my dress/update to let me know that it’s going to come. I would definitely buy from them again, truly amazing.

Reply from albinadyla.com
Besttt shop dress i ever purchased from amazing quality and service highly recommend

Reply from albinadyla.com
Be ware: this is not a fraud company. But it is worse. It’s psychological torture. If you like what you bought then great, but if you think you’ll be refunded- you might as well submit yourself to a mental health institution because they will suck your soul to the point of insanity. I still have not seen a refund for my case but they’ve done everything to stall, find loop holes, and make false promises. There is a different customer support “rep” answering every message there’s like 12 people I have spoken to over one refund. I have disputed this with my bank as I returned the dress and never got a refund which they scapegoat with their “policy” rhetoric. The moment I filed a chargeback they did an amazing job at convincing me to cancel it (truly my naive mistake), and now the torture continues. I have never had a nervous breakdown in my life but this company brought me to one. There’s so many beautiful brands out there, don’t waste your sanity for this designer and her circus. They do not care, and how these reps (if they are even real) go to sleep at night knowing they are torturing people who genuinely tried to support their business and put money in their pockets so they can feed their families. I take responsibility for reversing the chargeback out of good faith I should’ve just kept it since the bank gave me my money back, but I didn’t want to hurt the merchant- don’t be naive, don’t be honest, be smart. If they don’t refund you just file a chargeback and let them deal with it. Eventually with a high enough chargeback rate their merchant bank will drop them and they will be deemed too risky for many other processing banks. I don’t know how they haven’t gotten to that point yet with all these reviews but all a girl can do is hope. They have literally made me lose my mind and I will be filing a lawsuit against them. So just be aware. Yes you’ll get your product and yes they will be responsive. But they will not work to help you in any way. Bye bye $1K and hello to regaining my mental health back slowly.

Reply from albinadyla.com
I absolutely loved my Amber Goddess dress, and I kept getting compliments all night! Albina Dyla is the only place I order my gala fancy dresses from. 100 recommend!

Reply from albinadyla.com
They are amazing and incredibly kind!😍Hana!! Thank you❤️❤️😍

Reply from albinadyla.com
Hana was prompt and attentive to my needs. Ensured that my dress was overnighted right on time for my event.
Thank you Hana for such great customer service.

Reply from albinadyla.com
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.