Alloccaz Reviews 196

Hi!
Do not buy from this company.

I received a defective phone and requested a return. I sent the phone back, but the package went missing. I contacted PostNord, the service point, and Refurbed. Refurbed first blamed the service point (claiming they had altered the return label), and then blamed PostNord.

After standing my ground for three weeks, it became clear that Refurbed themselves had sent the wrong return label and incorrect instructions. They sent a return label intended for pickup, not for drop-off at a service point. I informed Refurbed of this, but despite that, they refused to issue a refund until they had received the package.

I contacted PostNord (shipping partner to DPD), who informed me that Refurbed needed to file a claim with them. I forwarded this information to Refurbed, who eventually chose to do so.

I then informed Refurbed that I would report the case to the Swedish National Board for Consumer Disputes (ARN) if I did not receive my refund, and that they would have to resolve the dispute with PostNord themselves. Only then did they suddenly blame their partner Alloccaz, who “happened” to find the package and processed the refund.

I had five calls with customer service and spoke to the service point twice to gather proof that the package had indeed been sent. The drop-off receipt I received from the service point was not accepted by Refurbed as valid evidence.
Three times I had to explain to Refurbed that I used the correct label, and three times I had to prove it — even though the label I used was the one they had sent, which turned out to be incorrect based on the instructions I was given.

During my fifth call to customer service, the agent told me that Alloccaz often sends incorrect labels and wrong instructions to customers in Sweden. She even said:

“You’re the first person who has managed to hand in the package.”

It took an entire month and a significant amount of time to get my money back for a phone that was defective from the beginning.

I ordered an iPhone 14 Pro from them, and the max delivery time was Friday. It's now Saturday, and I received information that the package is only just ready to be shipped to Poland, where it should be at a local sorting facility in Poland by that date. In my opinion, the company has terrible customer service.

Recived my Xiaomi 11 t pro everything looks perfect and i will recommend this company fast order az well merry christmas and i wish the company all the best 😀

Ordered an iPhone from them through refurbed. Returned it because of a defect camera. When returned the iPhone it got lost in the mail and UPS made a claim for a refusion. At first alloccaz denied and said it was the responsibility of UPS. UPS said it wasn't and confronted with this alloccaz claimed that they didn't have any evidence of a claim for a refund has been made - but i got evidence and send it to them - that UPS made a claim for a refund 23/09. Alloccaz then wanted a signed document of me having returned it - and i used the template they send me - but every time i send it, they said some detail was missing and asked for a new document. This happaned 3-4 times. We have been having an ongoing chat for about 6 months. Now i have made refurbed write to them asking for alloccaz to refund me - but they are ignoring the message send by refurbed. Don't buy from alloccaz. They are breaking consumer law.

Bought of phone from them through refurbed.ie
Phone is faulty and expected to send phone back with no phone to replace with until they receive faulty one back.
Customer service is shocking, unhelpful and rude.

Bought a refurbished Honor 90 phone, stated as being in "very good" quality. Phone died after one day of use. Was an annoying hassle to send it back. Got a refund but wouldn't suggest buying anything from them.

Bought a Samsung Galaxy A34 from refurbed.se which outsourced the order to Alloccaz in France.

I ordered the phone quickly because it was relatively cheap and my grandfather needed it due to his old phone not able to connect to the new mobile networks (3g is shutting down).
Got a bit of a shock and regret 1 day into placing the order when I saw all the 1 star reviews, but after only 2 days from placing the order it had arrived.

The phone was without the original box and instead it arrived in a cardboard box with plastic wrap, a slightly used usb cable and a slightly bent simcard opening tool (both of which worked). But I didn't buy the phone for the cable anyway, what mattered was the condition of the phone.

On the website I ordered it from the phone was listed as "very good" condition, basically 2 conditions away from factory new, and what I got was a phone without any visible scratches with just a very slight dent on one of the corner.

Honestly shocked at how good it looked for that condition.

TLDR:
I bought it for the phone and it came in good condition.

I almosted cancelled my order based on reviews here. Or I did, but then changed my mind again before there was a reply. The only weird thing was a french app - but I managed to shut it down and now all is perfectly fine. 50% or less compared to new. But works as new, so far.

Bought an Iphone 14 plus through a refurbed website in Denmark. It arrived with very visible scratches in the screen. Their responses are automatic and have gone through google translate. The communication has been bad.

Terrible experience!

I had bought an iPhone 14 Pro Max 128gb from them, through the website Refurbed.pt. The device was supposedly in condition (grade) C, with few scratches and such.

However, when I received the product, I found that the screen (display) was terribly inferior and of horrible quality. Furthermore, the Apple system itself informed me that it was a parallel screen.

I contacted them and requested the return of the device and a refund of the purchase. They received the device on 06/24/2025 and promised that they would refund the product within AT MOST two business days.

It turned out that they only made the refund on 06/30/2025, as they claimed that they were still "checking the device".

Honestly, I do not recommend the company Alloccaz / Recommerce Solutions TO ANYONE!

Terrible company and terrible experience!

A fuir effectivement. Iphone qui tombe en panne à la limite de la garantie. Aucun geste commercial. Matériel mal reconditonne

I just got a smartphone from them, the accessories were third party (included a 1A chinese charger, in 2025, instead of the original one), fall marks, and the battery does not last what it should. Their answer: this is what we provide.
forget about returns and warranty. Useless provider.

Atrocious. Avoid at all costs!

They mention 1-2 days delivery which is a complete lie. They create the label in less than 24 hours to give you the impression that the item will be shipped and - if you purchase via eBay - to block you from cancelling the order. It took more than a week between creating the label and them shipping the product!

The product description was a total lie. In my case it was an iphone in "Excellent" condition. The condition was not as described, the phone presented some scratches but the biggest surprise was the fact that the screen was replaced! I noticed it immediately because the quality is not the same as an original Apple screen but also in the settings there is a warning about this. Not only that, but there were little fibers of glue around the screen.

The communication with the seller is very bad as well, they respond fast before you purchase something but afterwards they are extremely slow to response.

Please avoid at all costs unless you want a nightmare of a headache to deal with this junk of a seller.

If I could give 0 stars, I would.

Bought a phone from them on Refurbed. I received the phone chipped in the back, which I completely expected from a reconditioned phone, so no big deal there.

The phone has stopped working, as in it LITERALLY WON'T TURN BACK ON, and they won't change it, because it's chipped in the back.

Didn't drop the phone. Didn't do anything weird with it. It got to me chipped and clearly faulty, and they just won't. Take. It. Back. I'm enraged.

Iphone 11 with fake screeen
I payed for a Iphone 11/64GB/ new battery/ exelent condision.
I recieved Iphone 11 with a fake screen.
If an Iphone do not have the orginal screen it will go black sooner or later.
Never ever buy anything from this company they will cheat you most of the time

I bought from them through the Italian refurbed site.
The last purchase turned out to be decidedly negative.
Purchased a reconditioned product in EXCELLENT condition, I received a product which, as reported by the APPLE operating system itself, did not guarantee optimal operating conditions (non-original battery). Following the report and the choice of replacement (rather than refund), I received, with very long technical times, a product with the EXACT SAME PROBLEM. meanwhile the method for choosing reconditioned products has changed on the site. (from my report, in addition to the global state of the phone, the state of the battery was introduced). An unfortunate episode that led me to write this VERY NEGATIVE review.
Pay attention to the contractual conditions that you accept before buying a refurbished product!!!
(30/7/2023)