American Surplus Reviews 338

The purchasing process was great, very friendly and very helpful. They went out of their way to ensure that I got what I needed. They even changed a confirmed order when they found more desirable pa... See more

Could not have picked a better supplier to partner with for racking out our new warehouse space! I worked with Jim A and he was responsive to my requests and changes. He sent pics to show the quali... See more

The sales group was quick to respond and pulled together quotes and revised quotes the same day. Everyone from sales, to shipping, to billing was easy to work with and communicated well. Very happy wi... See more

I don't normally take the time to do reviews, however I purchased some good used gravity rollers from American Surplus a couple weeks ago. This was my very first experience with them. Everything wa... See more

Friendly, very helpful, prompt responses via email, easy ordering process. Payment on-site. Top products. Happy to use again. Highly recommended company.

Exceptional Products Our experience was great they were helpful and knowledgeable in finding what we were looking at for our new packing line. We will be using them for other needs in the future

The team at American Surplus are great to work with. They were courteous and professional at every step in the process. Everything was delivered as promised!

Josh, Rachael & Danielle were great to work with. Our warehouse & manufacturing love the work benches. We be needing more & look forward to dealing with the team in the future.

Great product & Great People. Sent a email on purchase. Tom got back to me right away. Sent me a quote and got me the product we wanted. We had an issue with some cross beams and Tom and the shop took... See more

Easy choice selection, and they were very malleable. I had originally planned on picking up the material lift, but ended up changing to shipping and they were able to accommodate without a problem! Th... See more

The sales team found us the equipment we needed on short notice. The logistics team was prompt and communicative in arranging delivery. Overall a very easy and positive experience. Thank you!

There was a small hiccup with the order, however it was quickly resolved by Matt Hawkins. Product quality/packaging was excellent.

Great experience! Drove down with a U- Haul box truck and they loaded it for me! I was by myself and couldn't pick up the half ton worth of metal grating. The staff was really friendly!

Great customer service. Able to help us set up flatbed trucks. Have used for many years and never had any problems.

well made cantilever racking excellent customer service and fast turn around times thanks

Filled out the online contact form requesting quote for gravity conveyors. They never got back to me, but didn't hesitate to put my email address on their junk mail list. Called them but was put on h... See more

American surplus did a great job for us. Everything was delivered in great shape and as specified. Thank you.

Need to learn how to properly pack a shipment for transport on an "LTL" carrier. Had a shipment that was 108" wide on a 45" pallet. This is not correct and as a result, I have been invoiced $425.00 b... See more

They have a very wide variety of products. They have exactly what I was looking for at a reasonable price.

Charging unit we ordered didn't come with one of the cables needed for install. Not disclosed and is a common sense assumption that it would be included. Company didn't want to ship the cable and said... See more

the table we received were in good shape and no complaints. The communication from salesman was not great. had a hard time getting any response until I added owner on emails. Didn't answer calls or em... See more

Wish I had read reviews prior to placing order. Slsmn quoted free shipping and 5 - 7 business day ship window, as items were in stock. Confirming order came back FOB shipping point and 7 - 10 busin... See more

I had a very disappointing experience with American Surplus Inc. I purchased an item for $6,000, and dealing with Rachel, who handled the shipping, was a nightmare. She refused to provide any... See more

repeat business - good quality product - just need to clarify the style and type prior to purchase to make sure it will work as intended as well.

Product came damaged and the trucking outfit you recommended wouldn't pay the damages and your company wouldn't take responsibility either. We got stuck with 15 damaged racks.

The sales rep was great. Really appreciate how he handled things. The product was not as in good shape that I was led to believe. A lot of rust on the product, bent shelves. I expected some wear s... See more

Accurate description. Product was of good quality. Quick shipping and helped arrange for delivery.

Everybody was very helpful. Received what we ordered. There was one piece that had a twist and they replaced it right away.

Everything was what they say it was.. working with me to get it deliver was awesome..

Always great service from Bill.

Great job on delivery and product.

Excellent customer service, prompt responses, very competitive pricing. Great purchasing experience all around.

Excellent service, great communication and follow up. Everything promised was delivered

Clear and prompt communication, and fast shipping!

Quick & Easy with good follow up.

Fast shipping, great communication and fair pricing!